Opply on cord

Opply

Customer Operations Partner

External position
London, UK
Hiring internally for Opply?
Data · Technology · Machine Learning and AI
Opply's AI agents run operations for consumer goods brands - from sourcing to logistics to finance - freeing their teams to focus entirely on growth.
Active
3 weeks ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Customer Operations
Experience level: Junior, Mid
Core skills considered: Customer service, Customer support, CX, CRM
Other skills considered: Business Analysis, Business development, Business Development Strategy, Account Management

Logistics

Base salary: £40K - £45K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

As a Customer Operations Partner, you'll be the person a set of Opply's customers know as an extension of their own team. From the day we onboard their first supplier through to running their account day to day. Supply chain operations are changing fast, and this role is built for where it's going, not where it's been: you'll spend as much time prompting and improving AI agents as you will speaking directly with customers and suppliers, and you'll be trusted with real commercial and financial decisions, not just admin.

This isn't a queue-clearing job. It's a relationship, a fleet of agents, and a genuine say in what we build next.


Key Responsibilities

  • Be the named point of contact for a portfolio of customer accounts, carrying them from onboarding through to steady-state operation
  • Understand each account's nuances: their suppliers, their credit position, their quirks, well enough to anticipate problems before they land in your inbox
  • Act as first point of contact for inbound queries relating to orders, deliveries, payments, and the platform itself, including flagging and helping resolve bugs
  • Speak directly with suppliers to finalise orders, pricing, and terms
  • Manage customer credit limits and clearance decisions, balancing risk against keeping orders moving
  • Book and negotiate freight where needed, coordinating carriers and brokers directly
  • Own and maintain compliance and certification documents for your accounts, keeping them current and audit-ready
  • Investigate the root cause of delivery and quality exceptions, not just resolve the ticket in front of you, understand why it happened and whether it will happen again
  • Prompt, configure, and maintain the AI agents that run your accounts' routine workflows, chasing suppliers for documents, monitoring deliveries, reconciling invoices, and know when to let the agent run versus step in yourself
  • Continuously look for the next piece of your own workload worth handing to an agent, and build it
  • Monitor and report on key operational metrics including OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle time, using AI wherever possible. Identify and implement process improvements, working closely with product and tech

What Experience You Have

We care far more about how you think and work than about a specific career history. Some of our best people have come from sales, account management, or fast-moving startups rather than traditional supply chain backgrounds.

That said, you'll likely have 1-3 years in a role that required you to manage multiple stakeholders and processes at once: Customer Success, Operations, Account Management, Purchasing, Logistics etc

You're already comfortable using AI tools like Claude or ChatGPT in your day-to-day work, and ideally you can point to a time you built or configured something (a workflow, a prompt, a script, an automation) that made your own job easier

Exposure to food, consumer goods, or supply chain/logistics industries is a plus, but genuinely not required

Comfortable having real commercial conversations: negotiating a price, holding a line on a credit decision, not just administering someone else's


Who You Are

You're excited by AI agents, not threatened by them. You see them as leverage, and you're always looking for the next task worth handing off

You are obsessed with detail; if something's off, you spot it before anyone else

You don't just react, you own problems and drive them to resolution without being asked

You're laser-focused on delivering excellent customer experiences and believe every interaction is a chance to build trust

You're a natural at juggling multiple workstreams without dropping the ball

You're solutions-driven: you always find a way to make things work

You thrive in dynamic, ambiguous environments and bring structure where others see chaos

You communicate clearly and respectfully, whether negotiating with a supplier or aligning with product

You're a team player who lifts others up and collaborates across departments

Company Benefits

  • Competitive salary
  • 25 days holiday a year (+ local public holidays)
  • A nice office in the center of London (close to Liverpool Street)
  • Enrolment into the company Pension Scheme
  • Monthly allowance for gym membership etc.
  • Regular team socials & lots of other surprises
Customer Operations Partner at Opply
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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