Optimove on cord

Optimove

Enterprise Customer Success Manager

External position
London, UK
Hiring internally for Optimove?
Marketing and Advertising
CRM Journeys, Mapped by AI
Posted
a week ago
Checked
cord regularly checks that external positions are still open
14 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Client relations, Customer service, Customer support
Other skills considered: Communication software, Excel, Growth marketing

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Optimove's Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.


Responsibilities

  • Own overall client relationship, enabling them to unlock value from their partnership with Optimove
  • Establish a trusted and strategic relationship with each assigned client
  • Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
  • Be the customer's advocate internally by communicating requests and issues across departments
  • Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
  • Communicate major product updates and releases ensuring clients enact changes

Requirements

  • Bachelor's degree
  • 1-4 years of experience in relevant roles, ideally from software companies
  • Extremely strong presentation and communication skills
  • Proactive, highly organized, with the ability to manage multiple tasks
  • A true value-enabler who relishes helping clients achieve their business goals
  • Fast learner who can understand and articulate technology at any level
  • Rich and effective interpersonal skills
  • Strong analytical skills
  • Growth mindset - always pushing yourself out of your comfort zone
  • Excellent computer skills, including Excel
  • Experience in technology-related fields, preferably web-based software
  • Must be eligible to work in the UK - we are unable to provide sponsorship at this time

Company Benefits

  • Stock Option Plan
  • Our mid-management enjoy ownership stake in the company, feel more connected to the company’s business goals and (hopefully) take part in the financial rewards of a big exit one day!
  • Career Development
  • More than two-thirds of our top and middle managers were promoted from within the company. We encourage internal mobility between departments and offices.
  • Diversity & Inclusion
  • Our executive-sponsored program is committed to promoting diversity and inclusion through mentorships, partnering with non-profits, and providing internal training for more inclusive practices.
  • Health and Wellness
  • Employees enjoy a weekly in-house session with a physical trainer and periodic free wellness check-ups. Those who jog or bike to work have showers in the office.
  • Company Social Events
  • The Optimove family enjoys exciting annual employee retreats, bi-weekly happy hours and breakfasts and lots of free food, parties and events throughout the year.
  • Family (and Pet) Friendly
Enterprise Customer Success Manager at Optimove
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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