Oxford Instruments on cord

Oxford Instruments

Software Customer Support Engineer

External position
Bristol, UK
Hiring internally for Oxford Instruments?
Research
Oxford Instruments is a leading provider of high technology products, systems and tools for research and industry.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid, Senior
Core skills considered: C#, .NET, SQL, Azure
Other skills considered: Git, CI/CD, TCP/IP, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

You will act as a vital link between our Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. Additionally, you will provide exceptional support for OIPT software to clients in EMEAI and to external OIPT staff (including Process and Service Engineers) globally.


Key Responsibilities:

  • You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams.
  • Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field to OIPT.
  • Point of contact for software related escalating troubleshooting with complex issues.
  • Act as incident lead during high‐severity issues-coordinate software engineering, service, and comms; run post‐incident reviews.
  • Serve as the go-to for advanced troubleshooting and coordination with software engineering.
  • Support OIPT in a global HVM process support role, supporting Tiger Teams: Rapid Response, Landing Team, 1st in fab team (complex or HVM).
  • Lead in process L2 escalations to meet specifications.
  • Visiting customers where software reported issues are impacting the customer relationship.
  • Support in peaks in EMEAI, ASIA or US requirements for acceptance.
  • Work closely with HVM customers and OIPT on Continuous Improvement Projects as required.
  • Build trusted relationships with Service Engineers.
  • 2nd line support of field service engineers and customers.
  • Diagnosis and solution of software and hardware problems both by phone and email. This includes communication with people where English is not their first language.
  • Monitoring Critical Field Installations.
  • Track high-impact or complex installations and upgrades and proactively.
  • Customer facing during the tender process.
  • Answer technical questions & provide solutions to new requirements.
  • Demonstrate software to customers during system acceptance.
  • Support in training of OIPT staff for new developments.
  • Liaise with Sales Team to provide useful background information.
  • Support the Head of Global service in developing accounts for future business.
  • Provide detailed and accurate record of expense incurred on behalf of the Company.

Education / Qualifications:

  • Apprenticeship and/or Degree in Software, Computing or a related field.

Professional Skills/Abilities:

  • Semiconductor/advanced manufacturing experience
  • Experience with complex systems, log analysis and diagnostics, and software-hardware integration.
  • Knowledge of Semiconductor processing techniques and system design.
  • In depth knowledge of Windows Software and experience working on real-time control systems.
  • Knowledge of hardware interfacing, including electrical schematics, is also desirable.
  • Experience with remote diagnostic tools and service environments, C#, .NET Core and WPF framework, C++, C, SQL (MySQL), and PLC programming.
  • Azure DevOps for task tracking and GitHub for version control & CI/CD pipelines.
  • Solid experience with several network protocols, TCP/IP, UDP, Modbus, EtherCAT etc.

Personal Qualities:

  • Calm under pressure - thrives in escalation scenarios.
  • Excellent communication with customers, and internal teams.
  • Enthusiastic and agile approach to complex tasks.
  • Can embrace ambiguity, extract necessary information and define clear objectives.
  • Ability to learn new technology and processes quickly.
  • Ability to convey ideas both technically and as best suited to the audience.
  • Shares information and knowledge to improve own and others contribution to the business.
  • Coaching mindset.

Company Benefits

  • 25 days Annual Leave
  • Flexible/Remote options
  • Private Healthcare
  • Contributory Pension
  • Share Scheme
  • Income Protection
  • Dental Plan
  • Life Assurance
  • Tech Scheme
Software Customer Support Engineer at Oxford Instruments
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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