PCI Pal on cord

PCI Pal

Product Manager

External position
Hiring internally for PCI Pal?
Payments · Computer and Network Security
Global provider of cloud-based, secure payments solutions. Descoping organisations from the requirements of PCI DSS.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Product Manager
Experience level: Mid, Senior, Lead
Core skills considered: APIs, Business Analysis, Project Management, Product Management, Stakeholder Management
Other skills considered: Customer support, CRM, Communication software, Data Protection

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are seeking a dedicated and resourceful Product Manager to join our Growth Team, primarily focusing on integrating new Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS) partners and maintaining and improving existing integrations.

This role is crucial in enhancing our market presence and ensuring our innovative products reach a wider audience through effective integration and distribution strategies.

We're particularly interested in candidates who bring deep CCaaS/UCaaS ecosystem experience, whether you've worked as a product manager, solutions engineer, developer or similar role. What matters most is that you understand how these platforms work, who the key players are, and how partners and customers actually use them. If you have that domain expertise and are looking to move into (or further into) product management, we'd love to hear from you.

You'll fit in here if you're the kind of person who's already thought about what CRM you'd use if you started your own company tomorrow, what stack you'd build your website on, and how you'd handle your customer support. That instinct is what this role needs.

Reporting into our Lead Product Manager, Growth Team, you will play an integral role in helping PCI Pal further develop its channel distribution strategy in a maintainable and scalable way. You'll have direct support from your Lead PM as you grow into the role, particularly if you're moving into product management from an adjacent discipline.

You will have the opportunity to collaborate with talented colleagues across multiple teams including Sales, Marketing and Partners teams.


Requirements

  • Hands-on experience with two or more major CCaaS/UCaaS platforms (such as Genesys, Talkdesk, Five9, NICE, Amazon Connect, Zoom, 8x8, Vonage or similar), gained as a product manager, solutions engineer, developer or similar role.
  • A strong understanding of CCaaS/UCaaS solutions, industry trends, key players and emerging technologies.
  • Working knowledge of RESTful APIs and CRUD operations, with the ability to discuss integration patterns credibly with partners and technical stakeholders.
  • Exceptional interpersonal and communication skills, capable of working with cross-functional teams and external partners.
  • Strategic thinker with a strong analytical mindset and problem-solving capabilities.
  • Self-motivated and able to thrive in a fast-paced, dynamic environment.
  • Based in the UK within commutable distance from London. Our team comes together in the London office twice a week for collaboration, and you'll also need to occasionally travel within the UK or internationally to meet partners.

Desirable

  • Previous experience as a Product Manager within a SaaS technology environment.
  • Project management experience, particularly managing large-scale integrations.
  • Experience integrating with major CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow or similar)
  • An understanding of payments technology and the wider ecosystem (payment gateways, open banking, alternative payment methods, etc.)
  • Familiarity with security and compliance frameworks relevant to payments, particularly PCI DSS, tokenization, and data protection.

Responsibilities

  • Champion and drive the integration of new CCaaS and UCaaS partners, owning the rollout end-to-end and bringing partners and internal teams together to deliver successful launches.
  • Work closely with the core product team and your Lead Product Manager to shape integration plans (including timelines, milestones, and risk considerations) and tailor strategies that align with partner capabilities and market demands.
  • Own the product backlog for the growth team, writing up and refining tickets with engineering, telephony architects and other technical stakeholders as needed.
  • Manage and enhance relationships with existing partners to optimize product distribution and performance, and drive continuous improvement of integration processes based on partner feedback and metrics.
  • Work with product and product marketing leadership to identify trends and opportunities in the partner ecosystem, and prepare regular performance reports highlighting successes, gaps, and recommendations.

Company Benefits

  • 25 days holiday, rising to 28 days per annum with length of service
  • Option to either work in our Ipswich office, or from home (or both!)
  • An exciting and flexible working environment surrounded by friendly and committed co-workers
  • Training and development opportunities
  • Access to an employee assistance programme and wellbeing support hub
  • Team events
  • Ad-hoc incentives and competitions
Product Manager at PCI Pal
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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