Pearson on cord

Pearson

Advanced Associate, Administrative Support

External position
Hiring internally for Pearson?
EdTech · Publishing
We add life to a lifetime of learning.
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid
Core skills considered: Account Management, Customer service
Other skills considered: Communication software, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

This role is ideal for someone who thrives in a fast-paced administrative environment, enjoys working with people, and takes pride in maintaining accurate records and delivering exceptional customer service.

As part of Pearson TQ's Initial Assessment team, you'll play an important role in supporting learners as they begin their apprenticeship journey. You'll manage learner documentation, coordinate enrolments, support inductions, maintain learner records, and help deliver presentations and onboarding activities across Military locations.

As an Advanced Associate, Administrative Support, you'll be responsible for ensuring learners are successfully onboarded onto programmes, supporting enrolment activity, maintaining accurate learner records, and providing an excellent experience for learners and stakeholders.

This is more than a traditional administration role. Alongside managing documentation and data, you'll support learner inductions, facilitate presentations, respond to enquiries, and work closely with colleagues to ensure learners receive a smooth and positive experience from enrolment through to programme completion.

The role is based onsite at the Defence School of Transport (DST) in Leconfield, East Yorkshire. Occasional travel to other military training sites (Brize Norton, Shrivenham, Worthy Down, Marchwood.) may be required to support enrolment and induction activities.

In your first six months, your focus will be on building a strong understanding of Pearson TQ programmes, becoming confident in learner administration processes, supporting enrolment activities, and developing effective working relationships across the team and wider business.


What You'll Own

  • Support learner enrolment, induction and onboarding activities across apprenticeship and training programmes.
  • Maintain accurate learner records, files and programme documentation.
  • Create and update training plans, learner documentation and individual learning records.
  • Support learner reviews, progress monitoring and programme administration.
  • Deliver learner inductions and facilitate presentations to groups of learners.
  • Explain programme requirements, learner expectations and available qualifications.
  • Respond to learner, tutor and stakeholder enquiries in a professional and timely manner.
  • Ensure learner documentation is completed accurately and in line with funding and compliance requirements.
  • Support absence management, withdrawals and learner record updates.
  • Process and maintain certification, qualification and recognition of prior learning documentation.
  • Maintain databases, learner systems and internal records with a high degree of accuracy.
  • Support audit readiness through effective document management and record keeping.
  • Collaborate with colleagues across Pearson TQ and external stakeholders to ensure an outstanding learner experience.
  • Travel to learner locations when required to support enrolments and induction delivery.
  • Provide administrative support across the wider team as required.

About You

You'll likely bring:

  • Experience within an administrative, customer service or office support environment.
  • Strong organisational skills and excellent attention to detail.
  • Confidence managing documentation, records and data accurately.
  • Excellent written and verbal communication skills.
  • Confidence interacting with learners, colleagues and stakeholders.
  • Strong customer service skills and a professional approach.
  • Experience using Microsoft Office applications including Word, Excel and Outlook.
  • The ability to prioritise workload and manage multiple tasks effectively.
  • A proactive approach and willingness to learn new systems and processes.
  • Confidence speaking to groups and facilitating presentations or learner activities.
  • The ability to work independently while contributing to a collaborative team environment.

Essential

  • Experience in administration, customer service, office support, reception or similar environments.
  • Strong attention to detail and accuracy.
  • Experience using Microsoft Office applications.
  • Excellent communication and interpersonal skills.
  • Full UK driving licence and willingness to travel occasionally when required.
  • Ability to deliver excellent customer service and build positive relationships.
  • Strong organisational and time management skills.
  • Ability to manage confidential information professionally.

Desirable

  • Experience within education, training, apprenticeships or learner support environments.
  • Experience supporting enrolment, onboarding or learner administration processes.
  • Experience maintaining learner records or training documentation.
  • Experience delivering presentations, inductions, workshops or group briefings.
  • Experience working within military, defence or public sector environments.
  • Knowledge of apprenticeship programmes and vocational qualifications.
  • Experience using learner management or database systems.
Advanced Associate, Administrative Support at Pearson
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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