Pension Insurance Corporation on cord

Pension Insurance Corporation

Operational Readiness Manager

External position
London, UK
Hiring internally for Pension Insurance Corporation?
Insurance
The purpose of PIC is to pay the pensions of our current and future policyholders.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Project Management, Stakeholder Management
Other skills considered: Process management, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The role requires the ability to effectively collaborate and influence third-party administrators and senior PIC operational managers to effectively deliver new client projects onto the PIC book of business and into PIC's agreed operating model. It also requires buy-in from the same people to implement improvements to systems, processes, and technology, as appropriate.

To apply knowledge, experience and oversight on the implementation of new schemes and how this impacts our policyholders, to deliver effective onboarding to our TPA's and assure good customer outcomes through controlled operational readiness, clear handover and effective go-live support.

Support new business deal pitches with strong implementation knowledge and experience of scheme onboarding, and operational readiness requirements.

To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders on a consistent basis.

To provide oversight and challenge across operational readiness activity, ensuring key risks, dependencies, readiness gaps, mitigations and Day 1/Day 2 actions are understood, owned and governed.


Responsibilities

  • Represent PIC on decisions relating to the delivery of client projects to the requisite standard and in line with PIC's operating model and operational readiness requirements.
  • Support the Head of Pension Operations in providing a high level of service to clients and policyholders at all times.
  • Manage with PIC transition manager and outsourced administration teams to deliver successful onboarding for PIC and Scheme Trustees, including clear ownership of readiness items, risks, mitigations and operational handover activity.
  • Lead the operational readiness workstream ensuring effective oversight and governance of decisions, and challenge as required. Managing implementation delivery against the target operating models and escalating issues as required where go-live readiness, customer outcomes, service delivery or BAU transition may be impacted.
  • Providing comprehensive MI and reporting on TPA implementation quality, operational readiness status, key risks, Day 1 / Day 2 activity, service readiness and post-go-live actions, evidencing value add of implementation team.
  • Identify and implement internal process and service efficiencies to improve consistency, scalability and control across PIC's administration model.
  • Develop more junior members of the PIC team to help them expand their role and increased responsibility.
  • Manage the various project workstreams to on-boarding new schemes into the PIC operating model ensuring all scheme benefits are fully understood and specified, and that incoming data is fit for purpose for both administration and actuarial valuation, and ensuring the parallel payroll and pension increase runs have been fully tested and signed off or subject to clear agreed mitigations where any activity remains outstanding at go-live.
  • Manage the team to deliver detailed analysis to ensure data is fit for purpose and satisfies all PIC requirements including data reconciliation and data verification work, and shadowing payroll and pension increase testing.
  • Responsible for ensuring operational readiness requirements are communicated and implemented with Outsourced Admin Team and Customer Experience Team to ensure successful onboarding for PIC and Scheme Trustees, including calculation automation, website release, communications, and ensuring all process and documentation requirements are ready for go live including handover documents, scheme overview, WIP, training, contact model, reporting and post-go-live support arrangements.
  • Collaborate with PIC internal actuaries to make sure valuation data requirements are fully understood and documented, including resolving data issues as required to achieve this.
  • Lead calls/meetings with outsourced administrator to achieve desired timeframes and outcomes, including readiness checkpoints, issue resolution, escalation management and Go/No Go preparation.
  • Prepare, review and present MI to PIC internal stakeholders and Senior Management covering readiness status, implementation quality, risks, service impacts and post-go-live actions.
  • Identify and implement improvements/efficiencies in PIC's administration model.
  • Ensure that the projects being completed meet agreed milestones and deliverables, whilst also meeting expected standard in quality and that any exceptions are clearly documented, owned and governed through to resolution.
  • Complete internal projects relating to new business onboarding into the PIC model and continuous improvement of the operational readiness framework.
  • Understand work within Pension Corporation's Guideline on Consumer Duty and ensure Consumer Duty considerations are reflected in onboarding, communications, customer journeys, reporting and service readiness activity.

Requirements


Knowledge

  • Good technical knowledge of DB pension schemes
  • Thorough knowledge of project management techniques
  • Good knowledge of pension buy-ins & buy-outs
  • Strong technical knowledge of scheme implementations from buy in to buy out

Skills

  • Strong organisational skills
  • Strong communication skills
  • Ability to persuade and influence both directly and indirectly
  • Ability to manage people and other resources effectively
  • Ability to organize work to meet deadlines
  • Ability to work within defined procedures as recommended by functional teams
  • Effective collaboration with key stakeholders
  • Good commercial judgement
  • Good level of Microsoft Excel competency and working knowledge of other MS products

Experience

  • High level of pension experience
  • Experience in DB pension scheme onboarding
  • Experience of complex data analysis work
  • Prince2 or APMI or capable and willing to work towards it
  • Experience working at a senior level in a corporate or consulting environment

Company Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Operational Readiness Manager at Pension Insurance Corporation
Position posted a month ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
79.15%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+418 joined last week
Moved to your Not right positions