Pension Insurance Corporation on cord

Pension Insurance Corporation

Supplier Relationship Owner Lead

External position
London, UK
Hiring internally for Pension Insurance Corporation?
Insurance
The purpose of PIC is to pay the pensions of our current and future policyholders.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Lead
Core skills considered: Business Analysis, Business development, Business Development Strategy
Other skills considered: Process management, Stakeholder Management, Training & development

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are looking for an experienced and collaborative Relationship Owner (RO) Lead to drive and continuously enhance PIC's Relationship Owner framework. In this key role, you will provide oversight and governance of Third Parties and Outsourcing Arrangements, ensuring they are effectively managed throughout their lifecycle while supporting strong risk management and business outcomes.

The role acts as the central point of expertise for the Relationship Owner population, developing the operating model, policy framework, standards, training and reporting necessary to ensure compliance with regulatory requirements, including PRA SS2/21 and associated third-party risk management expectations.

The role works closely with Relationship Owners, supplier managers, risk and compliance teams and business stakeholders to build capability, provide guidance and ensure consistent execution of Relationship Owner responsibilities across PIC.

In addition, the role serves as the designated Relationship Owner for CBRE, PIC's Corporate Real Estate Services (CRES) outsourcing partner, ensuring effective oversight of the outsourcing arrangement, supplier performance, risk management and regulatory compliance.


Responsibilities

  • Own and continuously improve PIC's Relationship Owner operating model, ensuring clear accountability, governance and consistent execution across all third-party relationships.
  • Develop, maintain and enhance relevant Policies, Standard and supporting governance documentation to ensure ongoing regulatory compliance and adoption across the business.
  • Design, deliver and maintain a comprehensive Relationship Owner training programme to improve capability, awareness and compliance across PIC.
  • Develop and maintain the Relationship Owner Toolkit, guidance materials, templates and practical resources to support Relationship Owners in fulfilling their responsibilities.
  • Produce meaningful management information, reporting and analysis on Relationship Owner activities, compliance, supplier performance, risks and regulatory obligations.
  • Act as the Relationship Owner for the CRES Integrated Facilities Management IFM Partner, ensuring effective management of the CRES outsourcing arrangement, supplier performance, risk management, governance and ongoing service delivery.
  • Own and continuously improve the Relationship Owner framework, ensuring it remains aligned to regulatory requirements and industry best practice.
  • Establish clear accountability and expectations for Relationship Owners across PIC.
  • Drive consistent adoption of the Relationship Owner model across all business functions.
  • Serve as the subject matter expert and primary point of contact for Relationship Owner governance matters.
  • Own the development, maintenance and periodic review of the Relationship Owner Policy, Standard and supporting procedures.
  • Ensure governance documentation accurately reflects regulatory requirements and internal expectations.
  • Coordinate approvals and updates through appropriate governance forums.
  • Monitor adherence and recommend improvements where gaps are identified.
  • Develop and deliver mandatory training programmes for Relationship Owners and delegated supplier managers.
  • Create practical learning content covering regulatory obligations, supplier performance management, risk management and outsourcing oversight.
  • Maintain training records and monitor completion rates.
  • Deliver refresher sessions and awareness campaigns to support continuous improvement.
  • Develop and maintain a comprehensive Relationship Owner Toolkit, including guidance documents, templates, checklists, performance review materials, risk assessment support tools and supplier governance guidance.
  • Ensure tools remain practical, up-to-date and aligned to regulatory expectations.
  • Produce regular management information and reporting on Relationship Owner population, training completion, compliance with policy requirements, supplier governance activities, outsourcing oversight effectiveness, emerging risks and issues.
  • Provide reporting to relevant committees, management forums and the Board where required.
  • Monitor key trends and identify opportunities for improvement.
  • Act as the designated Relationship Owner for the Integrated Facilities Management (IFM) outsourcing arrangement.
  • Maintain effective governance and oversight of the outsourcing relationship.
  • Monitor supplier performance against contractual obligations, service levels and key performance indicators.
  • Lead regular governance reviews and performance meetings.
  • Ensure risks, incidents and service issues are appropriately managed and escalated.
  • Support contract renewals, change requests and strategic development initiatives.
  • Maintain compliance with all applicable outsourcing and third-party risk management requirements.
  • Keep informed of emerging regulatory requirements, industry developments and best practice.
  • Drive enhancements to the Relationship Owner operating model and supporting governance framework.
  • Promote a culture of ownership, accountability and effective supplier relationship management throughout PIC.

Requirements

  • Expert knowledge of Third-Party Risk Management and Outsourcing regulations, including PRA SS2/21 and related regulatory expectations.
  • Detailed knowledge of the Relationship Owner lifecycle, including onboarding, monitoring, performance management, renewal and exit activities.
  • Knowledge of outsourcing governance, operational resilience and supplier risk management requirements.
  • Strong understanding of policy, standards and control frameworks.
  • Knowledge of corporate real estate and facilities outsourcing arrangements.
  • Experience managing Third Party Risk Management or Outsourcing governance frameworks.
  • Experience developing and implementing policies, standards and operating models.
  • Experience designing and delivering training programmes.
  • Experience producing Board, Committee and Executive reporting.
  • Experience managing critical or material supplier relationships.
  • Experience supporting regulatory compliance programmes.
  • Experience managing supplier performance, risk and governance activities.

Company Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Supplier Relationship Owner Lead at Pension Insurance Corporation
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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