Person Centred Software on cord

Person Centred Software

Strategic Account Manager

External position
Guildford, UK
Hiring internally for Person Centred Software?
HealthTech
We provide a market-leading Digital Care Planning System to help over 5,000 care providers drive outstanding care!
Posted
a month ago
Checked
cord regularly checks that external positions are still open
9 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Business development, Customer service, Customer support, CRM
Other skills considered: Stakeholder Management, Communication software, Customer feedback management, Customer profiling, Commercial recruiting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

You 9ll manage a portfolio of around 25-30 strategic customer accounts, working closely with executive stakeholders to understand their organisational priorities and identify opportunities where Person Centred Software can make a measurable impact.

From improving care quality and operational efficiency to supporting CQC readiness and workforce optimisation, you 9ll help customers realise the full value of our technology ecosystem.

You 9ll combine strategic relationship management with commercial thinking, ensuring customers continue to grow with us while achieving meaningful outcomes for their organisation.


Responsibilities

  • Build trusted relationships with senior stakeholders across strategic customer accounts.
  • Lead Executive Business Reviews focused on outcomes, ROI and future opportunities.
  • Develop strategic Customer Success Plans aligned to each customer 9s business objectives.
  • Use customer insights and product data to improve adoption and long-term success.
  • Identify opportunities to expand the use of our wider product portfolio.
  • Work with Sales to support commercial conversations and long-term growth plans.
  • Proactively identify customer risks and lead recovery plans where required.
  • Partner with Product, Implementation and Executive Sponsors to deliver exceptional customer experiences.
  • Champion digital transformation across the care sector through best practice and strategic consultancy.

About You

You 9re an experienced Strategic Account Manager or Customer Success professional who enjoys building long-term partnerships rather than simply managing accounts.

You understand how to engage senior decision-makers, ask the right questions and translate customer challenges into meaningful business outcomes.

You 9ll bring a blend of commercial awareness, strategic thinking and relationship management, with the confidence to influence stakeholders at every level.


Ideally you 9ll have:

  • Experience managing strategic customer accounts within a SaaS environment.
  • A track record of driving customer retention, expansion and long-term growth.
  • Strong executive stakeholder management and influencing skills.
  • Experience leading strategic business reviews and value-based customer conversations.
  • Excellent commercial acumen with the ability to identify growth opportunities.
  • Strong analytical skills and confidence using customer data to tell a compelling story.
  • Outstanding communication, presentation and problem-solving skills.
  • Willingness to travel nationally to support key customer engagements.

It would be great if you also have

  • Experience within social care, healthcare or digital transformation.
  • Experience managing multi-product customer portfolios.
  • Familiarity with CRM platforms such as HubSpot, Salesforce or Gainsight.

Company Benefits

  • Bonus scheme
  • 25 days holiday
  • Net zero pension scheme
  • Monthly company social events
  • Regular in person company meetings
  • Additional perks including; cycle to work scheme, staff discounts portal and
  • Employee Assistance Programme
Strategic Account Manager at Person Centred Software
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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