Pets at Home on cord

Pets at Home

Subscriptions Trading Manager

External position
Cheadle, UK
Hiring internally for Pets at Home?
Retail · E-Commerce
We're all for pets.
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Senior, Lead
Core skills considered: Business Development Strategy, Customer service, Customer support, Customer feedback management, Customer profiling
Other skills considered: Stakeholder Management, Business Analysis, Commercial recruiting, CRM, Data Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

As our Senior Manager Retail Subscriptions, you'll own the end-to-end subscription proposition across both our stores and online channels, shaping the strategy that drives customer acquisition, retention, customer lifetime value and long-term business growth.

This is a highly strategic role, responsible for defining and delivering a clear three-year roadmap for our subscription offering. You'll continuously evolve the proposition, ensuring a seamless customer experience at every stage of the journey, from acquisition and onboarding through to fulfilment, engagement, renewal and retention.

Working closely with stakeholders across Product, Commercial, CRM, Trade and Store teams, you'll identify opportunities to enhance the customer experience, strengthen loyalty and maximise commercial performance. With significant visibility across the business, you'll use customer insight, data and market trends to influence decision-making, align priorities and successfully deliver change.

Success in this role will be built on your ability to develop strong relationships and bring people together around a shared vision. You'll collaborate with a broad range of stakeholders, balancing different priorities, influencing at all levels and creating alignment to deliver impactful results.

You'll also have the opportunity to work closely with key supplier partners, building strong external relationships and collaborating on initiatives that enhance our subscription proposition, drive innovation and deliver value for both our customers and the business.

If you thrive on developing long-term strategies, building meaningful relationships, influencing key stakeholders and delivering commercial growth, this is an exciting opportunity to shape the future of a key area of the business.


Key Responsibilities

  • Own and deliver the subscription strategy and long-term roadmap, ensuring it supports business objectives and drives sustainable growth.
  • Identify opportunities to increase customer acquisition, retention and lifetime value through proposition development, innovation and market insight.
  • Monitor customer trends, competitor activity and performance data to shape future opportunities and priorities.
  • Develop and deliver strategies that drive subscription growth across both retail and digital channels.
  • Lead initiatives to improve acquisition, conversion, engagement, renewal and retention, using customer insight and performance data to reduce churn and increase member value.
  • Partner with Product, CRM, Commercial, Trade and Store teams to optimise subscription performance throughout the customer journey.
  • Own the subscription trading calendar and commercial plan, driving performance against key KPIs including subscriber growth, retention, revenue, profitability and customer lifetime value.
  • Provide clear performance analysis, forecasts and recommendations, identifying risks and opportunities to maximise results.
  • Own the end-to-end subscription journey across online and in-store touchpoints, ensuring a seamless customer experience from sign-up through to renewal.
  • Use customer insight, testing and data-led decision making to continuously improve journeys, processes and proposition performance.
  • Collaborate with Product, Technology, Operations and Customer Services teams to deliver enhancements, remove customer friction and support the ongoing growth of the subscription proposition.

About You

  • Experience leading a subscription, membership, loyalty or recurring revenue proposition.
  • Strong commercial understanding of acquisition, retention, churn, lifetime value and customer economics.
  • Proven experience owning and improving end-to-end customer journeys.
  • Experience working with Product, CRM, Marketing, Technology, Operations and Commercial teams.
  • Strong analytical capability and confidence interpreting performance data and customer insight.
  • Experience developing growth strategies and translating them into measurable outcomes.
  • Excellent stakeholder management and influencing skills

Company Benefits

  • Be a key player in shaping the future of our loyalty program and customer engagement strategy
  • Work alongside passionate, driven colleagues in a results-oriented and pet-focused culture
  • Enjoy the opportunity to lead innovative projects and see the direct impact of your work on pet owners and their furry friends
  • Benefits including annual bonus potential of 15%, private healthcare, company pension contribution of 6.5%, free shares, 20% discount across the business and more
Subscriptions Trading Manager at Pets at Home
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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