Phoenix Software on cord

Phoenix Software

People Operations Manager

External position
Pocklington, York, UK
Hiring internally for Phoenix Software?
Consultancy · Cloud and Infrastructure
Utilising technology to enable UK organisations to innovate and transform.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
12 hours ago

Skills & Experience

Job roles: People Ops
Experience level: Senior, Lead
Core skills considered: Building Teams, Business Analysis, Employee engagement, Employee onboarding
Other skills considered: HR policy writing, HR qualified, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Responsibilities

  • Lead, motivate and develop the People Operations team, ensuring the delivery of a high-quality, professional and commercially focused people service across the organisation.
  • Provide coaching, guidance and development opportunities to team members, managing performance, workload priorities and succession planning to build a high-performing function.
  • Act as the subject matter expert for complex employee relations matters, providing advice and support to managers on disciplinary, grievance, capability, absence management and dismissal cases.
  • Serve as the escalation point for high-risk and sensitive employee relations issues, ensuring consistent, fair and legally compliant outcomes across the business.
  • Partner with managers and business leaders to improve employee performance, engagement, wellbeing and overall organisational effectiveness.
  • Oversee the day-to-day delivery of People Operations activities across the entire employee lifecycle, including onboarding, probation management, contract administration and employee records management.
  • Lead the effective use and ongoing development of HR systems, including Dayforce, ensuring data accuracy, process efficiency and meaningful people reporting.
  • Identify, implement and drive continuous improvement initiatives to enhance people processes, service delivery and the employee experience.
  • Develop, review and implement people policies and procedures, ensuring compliance with employment legislation, GDPR and organisational requirements.
  • Support audits, governance activities and reporting requirements, maintaining robust people processes and controls.
  • Work collaboratively with key stakeholders to deliver people initiatives, organisational change programmes and wider people strategies.
  • Analyse trends relating to employee relations, sickness absence, engagement and turnover, identifying risks and recommending appropriate interventions.
  • Champion employee wellbeing, engagement and inclusion initiatives, helping to create a positive, supportive and high-performing workplace culture.
  • Act as a trusted advisor to managers, providing expert people guidance and helping to foster a consistent and positive employee experience throughout the organisation.

What are we looking for?

The right person for this role will be an experienced People leader with a strong background in employee relations, team management and partnering with senior stakeholders. They will have proven leadership experience within a medium-sized, professional organisation, be confident using people data and insights to drive decision-making, and combine strong commercial awareness with a proactive, solutions-focused approach. Their ability to balance strategic thinking with operational delivery will be key to success in the role.


Key Skills & Experience:

  • Significant experience operating in a senior People role, such as People Operations Manager, HR Manager or People Business Partner, within a medium-sized organisation of approximately 200-1,000 employees.
  • Proven leadership experience managing and developing multi-person HR/People teams, with a strong track record of coaching, performance management, succession planning and building high-performing functions. This is not a step-up opportunity and requires established people leadership capability.
  • Extensive experience managing complex and high-risk employee relations cases, including disciplinary, grievance, performance, absence management and dismissal processes, with sound judgement and a thorough understanding of legal risk.
  • Strong knowledge of UK employment law, HR best practice and organisational governance, with experience developing, implementing and reviewing people policies and procedures.
  • Demonstrable experience partnering with senior managers and business leaders, influencing decision-making and providing commercially focused people advice in a fast-paced environment.
  • Experience leading and supporting organisational change programmes, people initiatives and continuous improvement projects that enhance organisational effectiveness and employee experience.
  • Strong analytical and data-driven approach, with experience producing and interpreting people metrics, dashboards, workforce reports and HR insights to support business decisions and identify trends.
  • Experience using HR systems and workforce reporting tools, ideally including Dayforce or similar platforms, ensuring data integrity, reporting accuracy and process efficiency.
  • Previous experience within a white-collar, professional services or corporate environment, where stakeholder management, professionalism and commercial awareness are essential.
  • Excellent communication, influencing and stakeholder management skills, with the confidence to challenge constructively and build credibility at all levels of the organisation.
  • Strong organisational and prioritisation skills, with the ability to manage multiple competing priorities while maintaining high service standards.
  • CIPD Level 7 qualified (or working towards), with degree-level education or equivalent professional experience desirable.
  • Resilient, proactive and solutions-focused, with the ability to navigate challenging situations with professionalism, empathy and a focus on achieving positive business outcomes.

Company Benefits

  • Discounted private medical insurance with Vitality
  • Contributory pension scheme
  • A fully paid wellbeing hour per month
  • Free parking and electric car charging points available on-site
  • Subsidised bus travel
  • Discounted membership at local gym
  • Life insurance cover with Legal and General – 4x basic salary
  • Enhanced family leave packages
  • A fully paid volunteering day per annum
  • Employee Assistance Programme available to you and your household
  • Long service rewards at 10, 15, 20, 25, and 30 years
  • A range of social events and incentives – if you wish to take part
  • Salary sacrifice EV car scheme with Octopus
  • Enhanced apprenticeship pay and travel packages
  • A one-off payment of £100 for your home working set up
  • Share Save Scheme
  • 25 days annual leave, plus bank holidays
  • Additional extra days entitlement after 5, 10, 15, 20 & 25 years of service
  • Hybrid working – work up to two days (or more if you prefer) per week from the office (role dependant)
People Operations Manager at Phoenix Software
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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