Phorest on cord

Phorest

Senior Product Enablement Manager

External position
Hiring internally for Phorest?
Software Development
Phorest Salon Software is your all-in-one solution to managing and growing your business.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
5 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Communication software, Content marketing, Customer support, Digital Marketing Strategy
Other skills considered: Product Management, Project Management, Stakeholder Management, Training & development

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We're looking for a Senior Product Enablement Manager to join our Product Operations team and own Phorest's global product enablement and education strategy.

Sitting within Product Operations, this senior individual contributor will ensure our product investments translate into confident teams, successful launches, and measurable customer value. You will play a key role in educating and preparing customer-facing teams for new product and feature launches-ensuring they have the knowledge, supporting collateral, guidance, and systems to confidently onboard, support, and grow customer adoption.

Partnering across Product, Product Marketing, Education, Support, Success, Growth, Sales, and Regional teams, you will establish scalable standards, establish our end-to-end product content strategy, drive digital adoption via tools like Pendo, and leverage AI to scale operational efficiency. This is a high-impact opportunity to shape internal product education, scale knowledge systems, and optimize product adoption globally.


What You'll Do

Global Strategy & Governance: Define and evolve Phorest's global approach to product enablement, launch readiness, and internal education. Establish scalable frameworks and governance that enable consistent execution across functions and regions.

Launch Readiness & Change Management: Partner across Product, Product Marketing, Release & Launch Operations, and regional teams to translate product strategy into clear launch plans, ensuring customer-facing teams are fully equipped to operationalize new capabilities.

Scalable Education & Knowledge Systems: Design learning pathways, training programs, playbooks, and self-service knowledge ecosystems that build product capability, streamline PM onboarding, and reduce operational reliance on Product Managers.

End-to-End Product Content Strategy: Own Phorest's product content lifecycle-defining standards for Jira, Notion, release notes, feature catalogues, and release communications to ensure consistent product messaging across all internal and external touchpoints.

Digital Adoption & Pendo Governance: Own the strategy and operating standards for Pendo and in-product guidance, utilizing digital adoption interventions to drive activation, engagement, and sustained feature usage.

Data-Driven Outcomes & Feedback Loops: Define success metrics for enablement initiatives, combining product data, customer insights, and frontline feedback to diagnose adoption barriers and deliver targeted education programs.

Product Expertise & AI Scaling: Serve as a senior product expert across Phorest products and industry workflows, while leveraging AI, automation, and operational improvements to increase enablement leverage and self-service.


What You Bring

  • 7+ years' experience in Product Enablement, Product Operations, Customer Enablement, Product Adoption, Customer Success Operations, Learning, or a related SaaS discipline
  • Proven ownership of a strategic, cross-functional domain with significant organizational impact and a track record of driving complex product launches and change management
  • Deep expertise in designing scalable enablement, education, knowledge, or digital adoption programs
  • Strong product, customer, and commercial acumen with the ability to connect product capabilities to business outcomes and customer value
  • Strong analytical capability, using quantitative product/customer data and qualitative insight to identify knowledge gaps and drive solutions
  • Proven ability to influence senior stakeholders, build alignment, and deliver cross-functional outcomes without direct authority
  • Exceptional communication, facilitation, and storytelling skills, with the ability to translate complex product capabilities for various internal and external audiences
  • Hands-on experience with digital adoption platforms (such as Pendo) and product analytics tools
  • A growth mindset and comfort using AI, automation, and modern tools to optimize operational scale and self-service

Company Benefits

  • 馃Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
  • 馃挵Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.
  • 馃Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
  • 馃槑We like to have fun, build camaraderie through regular social events.
  • 馃懐Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.
Senior Product Enablement Manager at Phorest
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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