PhysicsX on cord

PhysicsX

Delivery Operations Manager

External position
London, UK
Hiring internally for PhysicsX?
Machine Learning and AI · Engineering
Build beyond human imagination.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
3 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Stakeholder Management, Process management, Project Management
Other skills considered: Data Analysis, Communication software, Escalations handling, Building Teams

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

As our Delivery Operations Manager, you will be at the centre of how we deploy and grow our Delivery teams as PhysicsX scales. You will bring together live and forward-looking input from Account Leads, Tech Leads, Commercial and Talent, combining it with accurate allocation and capacity data to build clear, decision-ready views, recommendations and tracked actions. From balancing competing project needs to managing bench, surge, skills gaps and upcoming transitions, you will help ensure the right people are deployed to the right work at the right time.

This is a highly collaborative and hands-on role, combining strong stakeholder management with operational rigour and confidence working with data. You will run and continually improve the end-to-end staffing process, maintain dependable resource-planning information, support the onboarding of new joiners and help translate future demand into hiring priorities. Over time, you will become the trusted owner of staffing operations and capacity insight, introducing clearer processes, better workflows and greater visibility across Delivery.


Responsibilities

  • Synthesis of live and forward-looking needs from Delivery / Account teams, turned into clear, decision-ready outputs that help leaders make staffing calls and drive follow-through:
    Account Leads: future account plans, project timing, and changing customer priorities
    Tech Leads (e.g. bi-weekly sync): live staffing needs, team roles and skills fit, upcoming transitions, and delivery risks
    Commercial: pipeline and capacity - likelihood and timing of new work, and whether it can be staffed in the short and medium term
    Talent: staffing theses, upcoming joiners, and hiring priorities - why someone was hired, what for, and which future skills gaps are emerging
    Synthesis of all of this into clear staffing requirements, options, and unresolved decisions
  • Updating and maintaining resource planning tools (Operating):
    Allocation data, including start/end dates and planned changes
    Project Tech Lead and relevant ownership
    Allocation type: Direct (SoW), Investment, Account Resource Pool, or Surge (temporary)
    Timely capture of staffing decisions so the data stays dependable and traceable
  • Monitoring resource planning tools and proactively driving issues to resolution:
    Bench levels (too high/low) and utilisation (Allocations / Headcount)
    Surge: how many people, for how long, and whether they should rotate
    Project balance (overstaffed and understaffed)
    Demand feasibility (headcount vs. demand)
    Time-to-staff, skills gaps, and upcoming project transitions
    Investigation of exceptions, with clear options, trade-offs, and recommended actions
    Staffing scenarios, recommendation notes, and prioritisation views that lead to decisions and action
  • Onboarding of new joiners:
    Point of contact for Delivery onboarding, for both new joiners to the company and new joiners moving onto projects, working with project teams so they have what they need to get up to speed quickly
    Coordinating and maintaining broader Delivery onboarding documentation with the wider Delivery team, keeping it accurate and current
  • Proposing clearer prioritisation principles for when demand exceeds available capacity
  • Partnering with Talent to translate expected demand into recruitment priorities - by role, skills, and timing
  • Improving and automating workflows from onboarding through allocation, rotation, and transition

About you

You've got 2-3+ years in a demanding, multi-functional environment - likely strategic operations, resource management, staffing, workforce planning, or something closely adjacent. You're equally comfortable in a CRM or staffing/ERP system, a spreadsheet, or a BI tool, and you know how to work across teams with competing priorities without losing the thread.

You communicate clearly in both directions - up to leadership, across to stakeholders - laying out decisions, options and constraints so nobody's guessing. You've probably worked in an enterprise-platform business that blends product and services, or in fast-paced consulting or professional services. And you've got real evidence of tightening up a process and using data to change how a decision got made, not just talking about it.

What matters more than years on paper is whether you're ready for the seniority this role demands - whether that's someone a few years in and moving fast, or someone more experienced stepping into full ownership.


What we're looking for:

  • People-first, data-fluent - roughly a 60/40 split. You genuinely enjoy the conversations, gathering signal and building context, and you're just as sharp with the numbers and charts behind them.
  • Strong negotiator and diplomat. You influence without formal authority and get stakeholders with competing priorities to align.
  • Precise and meticulous. You keep systems accurate and current, and you're proactive about being exact in how you communicate.
  • Confident with data - not necessarily a programmer, but sharp with spreadsheets, analysis and reporting.
  • Able to turn incomplete or conflicting information into clear choices, trade-offs and recommendations, and follow them through to action.
  • Genuinely curious about what makes PhysicsX's engineering customers different - role to role, industry to industry, project to project.
  • Comfortable navigating an organisation with multiple reporting lines and competing agendas - Tech Leads, Account Leads, Commercial, People, Talent, Finance.
  • Hands-on, and energised rather than drained by ambiguity and a fast-changing environment.

Company Benefits

  • Be part of something larger. Make an impact and meaningfully shape an early-stage company. Work on some of the most exciting and important topics that exist out there. Do something you can be proud of.
  • Work with a fun group of colleagues who support you, challenge you, and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields and solve truly challenging problems in science and engineering. If you are similarly capable, caring, and driven, you'll find yourself at home here.
  • Experience a truly flat hierarchy. Voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
  • Work sustainably, striking the right balance between work and personal life.
  • Receive a competitive compensation and equity package, in addition to plenty of perks such as generous vacation and parental leave, complimentary office food, as well as fun outings and events
  • Work in a flexible setting, at our lovely London Shoreditch office, and a good proportion from home if so desired. Get the opportunity to occasionally visit our customers' engineering sites and experience firsthand how our work is making a real-life impact.
  • Use first-class equipment for working in-office or remotely, including HPC.
Delivery Operations Manager at PhysicsX
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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