Pinpoint on cord

Pinpoint

Enterprise Implementation Manager

External position
Remote in UK
Hiring internally for Pinpoint?
HR and Recruitment · SaaS
We’re changing the way companies hire, and rewriting the rules of recruitment.
Active
2 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Implementation Manager
Experience level: Mid, Senior, Lead
Core skills considered: Project Management, Customer service, Customer support
Other skills considered: Business Analysis, Stakeholder Management

Logistics

Base salary: £70K - £90K
Employment type: Permanent
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

Responsibilities

  • Maintain accountability across your implementations, ensuring deadlines are met and blockers are addressed with urgency
  • Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
  • Lead internal and external discovery to understand customer needs and design tailored implementation plans
  • Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
  • Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
  • Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
  • Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
  • Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

Requirements

  • 3+ years leading large-scale B2B SaaS implementations end to end, across multiple different products. Experience with both enterprise and mid-market customers, and HR or recruiting tech is a huge plus
  • Proven experience managing complex, multi-customer B2B SaaS implementations at scale (10+ concurrent), where you balanced competing priorities, internal coordination, and technical complexity across diverse customer needs
  • Technically self-sufficient. Comfortable learning from API documentation, using tools like Postman for troubleshooting, and reducing engineering dependency where possible. You don't need to be a developer, but you're willing to dig in
  • Background in high-growth startup environments (50-250 employees) where you experienced rapid scaling and evolving processes. Bonus if you've worked somewhere that doubled in size during your tenure
  • Structured project owner who builds milestone-driven plans, defines customer responsibilities, and thinks 2 to 3 steps ahead to manage risk
  • Experienced working with global customers and cross-functional teams (product, engineering, CS)
  • Past examples of managing implementation risk: adjusting plans, unblocking tech issues, or driving change
  • Brings operational rigor and accountability to each project. Others trust you to own outcomes, not just tasks
  • AI-forward in how you actually work. You actively use Claude, ChatGPT, or similar tools in your day-to-day-planning, research, communication, training materials. Not a future aspiration; something you're already doing
  • Comfortable working in ambiguous, startup-style environments with evolving processes
  • Professional polish and presence. A clear communicator who can command a (virtual) room
  • Based in the UK

Company Benefits

We’re committed to being an exceptional workplace and company you are proud to work for. To that end, we offer some great benefits, including:
  • Gold-plated healthcare:Enjoy the best medical, dental, and optical coverage money can buy. We've got you and your family covered for all eventualities
  • Unlimited holidays:Everyone needs a healthy, happy, and productive life without restrictive holiday limits
  • Mental health support:Unlimited and immediate access to counseling for any employees viaSpill.
  • Retirement matching:Competitive retirement plan with a generous matching contribution to help you achieve your long-term financial goals.
  • Flexible, remote working:We want you to work when and where you're most productive, whether you’re an early bird or a night owl
  • Meaningful equity:You’ll contribute to the team's success and deserve to share in it. To that end, everyone on our team gets a meaningful equity allocation
  • Generous paid parental leave:To help support new parents in the workplace, we offer up to 16 weeks of paid leave
  • Learning budget:Annual funds are made available to support both your personal and professional development
  • Top-of-the-line equipment:We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, and the right software to get the job done
  • A team that cares:You’ll be joining a team of intelligent, capable, and helpful people that want you to win, our clients to be wowed, and our business to grow
Enterprise Implementation Manager at Pinpoint
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Message Alex Yeates at Starling Bank
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