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Pod on cord

Pod

Product Manager (6m FTC)

London, UK
Energy and Utilities · Software
Powering the life we love - without costing the earth.
Active
2 hours ago
Responds to
78% of requests
Responds in
6 days
Requests
4 pending
Conversations
8 started

Skills & Experience

Job roles: Product Manager
Experience level: Senior, Lead
Tech stack/tooling used: Hubspot, Zendesk, Salesforce
Core skills considered: CRM, Hubspot, Data Analysis, Product Management

Logistics

Base salary: £70K - £75K
Employment type: FTC
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Job Title:Product Manager
Salary:£70,000 - £75,000 DOE
Location:Hybrid (1-2 days per week in London office)

About the Role

We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking for someone who is naturally curious, challenges assumptions, and thrives on turning complex problems into simple, scalable solutions. You'll have the freedom to influence product direction, work closely with senior stakeholders across the business, and see the direct impact of your work on both our customers and our teams.

You’ll be responsible for:
Own Product Requirements and Roadmap -You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives

Shape and Refine the Product Backlog -
You’ll challenge assumptions, analyse edge cases, and ensure every requirement is clearly defined, understood, and aligned to customer and business outcomes before entering delivery

Lead CRM Product Development -
You’ll work closely with CRM platforms, particularly HubSpot, to define and deliver solutions that enhance customer interactions, improve operational efficiency, and support future growth

Drive Customer Experience Transformation -
You’ll help define and deliver the future-state customer journey, creating scalable processes and systems that provide a consistent and high-quality experience for customers and service teams

Bridge Business and Technology Teams -
You’ll convert business requirements into detailed user stories, functional specifications, and acceptance criteria that Product, Engineering, and CRM specialists can confidently deliver against

Manage Stakeholder Relationships -
You’ll build strong relationships across the organisation, ensuring priorities are understood, progress is communicated clearly, and risks or dependencies are proactively managed.

Champion Continuous Improvement -
You’ll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements

Drive Continuous Improvement -
You’ll identify opportunities to improve logistics processes, asset visibility and inventory management practices, helping the business scale efficiently

Use Data to Drive Product Decisions -
You’ll leverage customer insights, operational metrics, and user feedback to identify opportunities for improvement, validate priorities, and measure the impact of product changes. You'll ensure decisions are grounded in evidence and focused on delivering measurable value for both customers and the business.

What You'll Bring:
  • Product Management Expertise- You’ll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes
  • CRM Platform Experience- You’ll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance
  • Requirements Definition and Analysis- You’ll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems
  • Customer Service or Customer Experience Transformation Experience- You’ll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements
  • Stakeholder Management- You’ll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels
  • Communication Skills- You’ll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences
  • Customer-First Mindset- You’ll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences.

Bonus Skills
  • Additional Customer Service Platforms - Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies
  • Industry Experience - Experience within EV, energy, technology, SaaS, or other regulated and technical sectors
  • Working with Product and Engineering Teams - Previous experience partnering closely with software engineering, product delivery, or technical implementation teams
  • Business Analysis Frameworks - Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working.
What's in it for you?
  • Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
  • Podpoint Charger
  • Discounted energy tariff (Pod Power or EDF Employee Programme)
  • Flexible hybrid working model
  • Work abroad for up to 20 days per year
  • Family&friend discount scheme
  • 25 days holiday (plus Bank Holidays)
  • Very generous parental and family leave
  • Pension scheme with a 4.5% matched contribution
  • Eyecare scheme
  • Life insurance covering up to 4x your annual salary
  • Virtual GP provided by HealthHero
  • Employee Assistance Program
  • Free Mortgage Advice
  • Discounted Gym Memberships
  • Cycle2Work Scheme
Important Information:
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Good luck and we look forward to speaking with you soon!

Company Benefits

What's in it for you?
  • Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
  • Podpoint Charger
  • Discounted energy tariff (Pod Power or EDF Employee Programme)
  • Flexible hybrid working model
  • Work abroad for up to 20 days per year
  • Family&friend discount scheme
  • 25 days holiday (plus Bank Holidays)
  • Very generous parental and family leave
  • Pension scheme with a 4.5% matched contribution
  • Eyecare scheme
  • Life insurance covering up to 4x your annual salary
  • Virtual GP provided by HealthHero
  • Employee Assistance Program
  • Free Mortgage Advice
  • Discounted Gym Memberships
  • Cycle2Work Scheme

Interview Process

Teams Meeting with TA, Teams Meeting with Hiring Manager, Final Meeting with LT

Skills of candidates in conversation

Product Management
Product Strategy
Product Roadmap
Agile
Stakeholder Management
Dean Jennings on cord
Talent Manager
Active 2 hours ago
Dean Jennings on cord
Product Manager (6m FTC) at Pod
Message Dean Jennings  ·  Typically responds within days

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Typically responds in an hour

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