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PortSwigger on cord

PortSwigger

Technical Account manager

Knutsford, UK · Manchester, UK
Software Development · Computer and Network Security
PortSwigger is a web security company on a mission to enable the world to secure the web.
Active
10 hours ago
Responds to
N/A
Responds in
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Requests
0 pending
Conversations
1 started

Skills & Experience

Job roles: Solutions Engineer, Implementation Manager, Customer Support
Experience level: Leadership
Core skills considered: Client relations, Stakeholder Management, CI/CD, Networks, Cloud Computing
Other skills considered: Customer support, APIs, Microservices, Account Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Available

Job Description

Who are PortSwigger

PortSwigger exists to enable the world to secure the web. We build the tools practitioners trust, the knowledge that trains security professionals, and a community that makes anyone who cares about security better — so anyone can make the internet safer. Our products are crafted with care, backed by deep research, and we lead through generous innovation: winning by setting the bar higher and sharing what we create, turning commercial success into wider positive impact.

Our culture didn't happen by accident - it was built deliberately, and it's something we protect with the same care we put into everything we make. We default to trust - brilliant people doing brilliant work, free from micromanagement. We aim for excellence, and we do it with care; performance and compassion go hand in hand. Joy, mastery and purpose belong together here - and if the work stops feeling good, we take that seriously.

Sales is our commercial engine: winning new customers, helping them realize lasting value, and building strong customer relationships. It includes Account Executives, Strategic Renewals, and the Strategic Solutions team, comprising TAMs, SEs, and SAs. Within Strategic Solutions, TAMs focus primarily on the post-sales motion, helping customers achieve sustained value. Together, these teams drive pipeline, retention, and advocacy, working closely with Marketing and Product to develop scalable go-to-market playbooks.

What you'll be doing

A renewal conversation turns painful long before it shows up in a QBR. It usually starts months earlier - in a rollout that never quite launched, a feature nobody adopted, or a security team that quietly stopped logging in. By the time anyone's discussing it formally, the account team is negotiating from a position they should never have been in. This role exists to read those signals early enough to still change the outcome.

You'll own a rolling portfolio of PortSwigger's most technically demanding enterprise accounts, watching usage data, support patterns and stalled deployments for the moment something needs a person, not a dashboard. Sometimes that's you - diagnosing a broken SAML integration or a CI/CD pipeline that's only half-wired to Burp. Sometimes it's knowing exactly when to pull in a Solutions Architect or another specialist, and staying accountable for the outcome either way.

No two weeks look quite the same, but you'll regularly find yourself:

Pulled into a rollout that's stalled for reasons nobody's pinned down yet - a SAML config that's subtly wrong, an API integration that's 90% finished, a scan that was never actually scheduled - and getting hands-on until it's fixed, or supporting the customer's own engineers can fix it themselves.

Reading the account health data - usage, support tickets, renewal timing - to spot the account that's gone quiet before anyone else notices, and deciding what actually needs to happen next.

Explaining the same technical issue three different ways in the same week: to a developer who wants the detail, a security leader who wants the risk, and an executive who wants the plan.

Spotting a champion who's gone quiet inside an account, and working out fast whether that's a stalled project you can unblock yourself, or a signal Sales and Renewals need to hear about now rather than next quarter.

Turning a one-off save into something reusable - a playbook, a script, a written-up approach - so the next TAM who hits the same problem doesn't have to solve it from scratch.

Whatever the account, you'll get into the technical detail, own the outcome, and leave the next person's job a little easier than you found it. Most TAM roles ask you to pick a lane - technical or commercial, hands-on or strategic. This one is built so you don't have to: you'll carry real technical weight and real account accountability in the same job, with the judgement to know which one a given moment actually needs.

Requirements

You're credible in a room of engineers and just as credible in a room of leaders - and you know how to be both without performing either. Put a customer's architecture in front of you and you start asking the right questions: where the identity provider sits, what's actually going wrong in that API integration, why a scan never got scheduled. You don't need to own every fix yourself, but you're not intimidated by getting hands-on with one.

You're comfortable enough with code and scripting to build a small tool, read CI/CD script pipelines or work out where a deployment pipeline is quietly broken. Networks, identity, cloud infrastructure and how services actually talk to each other aren't a foreign language to you. PortSwigger's own products are entirely learnable on the job - the underlying fluency isn't.

You'd rather build the picture yourself from account data than wait to be told there's a problem - adoption trends, support patterns, renewal risk - and you use what you find to decide the next best action, not just to report on it. When a problem is genuinely ambiguous, you bring structure to it: establish the facts, set a plan, come back with a recommendation, and escalate early when the situation actually calls for someone else.

You're curious about AI without needing to prove it through a list of tools you've used. What matters is what the curiosity leads to - an onboarding you managed better, a churn signal you caught earlier, a process that got faster because you tried something new.

You're low-ego and direct. You'd rather hand a colleague the working playbook than the war story, and you're just as comfortable pairing with an engineer as briefing a security leader on the same issue in language that actually lands for them.

You've probably built your career in hands-on, customer-facing technical work - as a Technical Account Manager, Customer Success Engineer or Solutions Engineer; coming from application security or DevSecOps with real customer exposure; or as a software engineer or support engineer who ended up owning the relationship as much as the fix. The exact title matters less than whether you've lived at the point where deep technical work meets an enterprise relationship.

Realistically you're 4-8+ years into that kind of career - a guide, not a ceiling; plenty of strong candidates will have more. Environments that tend to prepare people well: enterprise security or developer-tooling SaaS, application security, complex web architectures, cloud and CI/CD, or integrations that touch APIs, identity and more than one stakeholder group.

You won't match every line of this exactly, and that's fine. If most of it sounds like you, we'd like to hear from you.

Benefits

At PortSwigger, we believe people should be paid what they're truly worth - not just what we could get away with or what the market dictates. That's why we pay above the market rate, and review it regularly.

In our 2025 survey, 80% of Swiggers said they were satisfied or very satisfied with their reward - against a YouGov benchmark of 40% for knowledge workers. The philosophy works.

Alongside a strong base salary, we offer share options and a comprehensive benefits package designed to support your whole-person wellbeing.

Want to know more? Explore our reward philosophy

Company Benefits

  • We believe in rewarding people generously and offer a competitive salary based on individual skills and contribution.
  • We offer share options
  • 8% employer pension contribution
  • Life assurance
  • Income protection
  • Private medical insurance
  • 25 days holiday (plus public holidays)
  • We host regular team events and have fantastic summer and winter parties.
  • We foster an inclusive and high-performance culture with a focus on work-life balance.
  • You’ll be part of a humble, supportive, and fun team that values collaboration, humour, and a strong sense of belonging.
  • Our working hours are flexible, with core hours from 9am to 4pm.

Interview Process

  • 1st stage - virtual experience conversation and product demo
  • 2nd stage - Ways of working virtual call
  • Final stage - On-site task and meetings

Skills of candidates in conversation

Customer support
Customer service
Client relations
Account Management
Tom Price on cord
Global Talent Champion
Active 10 hours ago
Tom Price on cord
Technical Account manager at PortSwigger
Message Tom Price  ·  Position recently posted

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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