QinetiQ on cord

QinetiQ

HR Administrator

External position
Hiring internally for QinetiQ?
Engineering · Research · Security
Create It. Test It. Use It.
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Human Resources
Experience level: Entry, Junior, Mid
Core skills considered: Customer service, Communication software
Other skills considered: Data Protection

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

To act as the first point of contact for all HR queries through the AskHR service, delivering accurate, timely and customer-focused support across the full range of HR policies, processes and systems, including SuccessFactors. The role ensures that employees and managers receive high-quality assistance, issues are resolved at first contact wherever possible, and cases are progressed compliantly through the service model.


Key Responsibilities

Customer Support & Ticket Resolution:

  • Provide first-line support to employees and managers across all contact channels (ticketing system, email, phone, and in-person drop-ins as required).
  • Log, triage and manage all queries within the AskHR case-management system, ensuring accurate categorisation, documentation, and timely updates.
  • Deliver clear, professional and solution-focused guidance, with consistent application of HR policies, procedures, work instructions, and employment practices.
  • Resolve issues at first point of contact wherever possible, escalating only when appropriate with full and accurate information.
  • Maintain a high level of customer service and responsiveness at all times.

Operational Excellence & Compliance:

  • Take ownership of enquiries from initial contact through to resolution, ensuring progress is tracked and communicated to the customer.
  • Ensure compliance with all organisational policies, including data protection, audit requirements, and standard operating procedures.
  • Support maintenance of HR knowledge content, work instructions and process documentation to ensure they remain accurate, current and user-friendly.
  • Contribute to the reduction of aged tickets and help optimise workflow management within the team.

Problem Solving & Continuous Improvement:

  • Identify recurring issues or process pain-points and proactively suggest improvements or self-service opportunities.
  • Support the development and publication of self-help guides, FAQs, and knowledge articles to improve customer autonomy and reduce repeat demand.
  • Participate in root-cause investigations and continuous improvement activities in partnership with colleagues across Employee Services.

Collaboration & Stakeholder Engagement:

  • Liaise with Level 2 specialists (Manager Advice, HR Service Delivery, Payroll, TA/Onboarding) and third-party providers to progress cases efficiently.
  • Ensure handoffs to specialist teams follow clear, complete and compliant escalation protocols.
  • Work collaboratively within AskHR to help meet shared targets, including SLA performance, quality scores, and service experience measures.

Skills & Experience

Essential:

  • Strong customer service orientation with the ability to handle high-volume enquiries professionally and calmly.
  • Good understanding of HR processes across the employee lifecycle (new starter processes, contractual changes, leave, absence, benefits, offboarding, etc.).
  • Strong verbal and written communication skills, with an ability to articulate guidance clearly to a non-technical audience.
  • High degree of accuracy, attention to detail, and disciplined record-keeping.
  • Ability to manage competing priorities and maintain service levels in a fast-paced environment.
  • Strong Excel and general IT skills; confidence navigating multiple systems simultaneously.

Desirable:

  • Working knowledge of SuccessFactors (Employee Central, Onboarding, etc.) or similar HRIS platforms.
  • Experience working in a shared service, ticketing or service centre environment.
  • Familiarity with case management systems, workflows, and SLA-based service delivery.
  • Understanding of basic employment law and HR policy frameworks.

Qualifications

Essential:

  • GCSE (or equivalent) in English and Maths.
  • Demonstrable experience in a customer service, administrative or HR support role.

Desirable:

  • Working towards CIPD Level 3 Foundation Certificate (or willingness to study).
  • Customer service or HR administration qualifications.

Company Benefits

  • Adaptive and flexible working
  • Generous holiday entitlements
  • Health Cash Plan
  • Private Medical Insurance and
  • Dental Insurance
  • Much more
HR Administrator at QinetiQ
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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