Rathbones Group Plc on cord

Rathbones Group Plc

Content Designer

External position
London, UK
Hiring internally for Rathbones Group Plc?
Investment · Finance
We can help you get more out of your money, so you can get more out of life.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
10 hours ago

Skills & Experience

Job roles: Content Marketing
Experience level: Mid, Senior
Core skills considered: Copywriting, Content marketing
Other skills considered: Communications strategy, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: FTC
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

This is an opportunity to play a key role in improving how clients and prospects understand and engage with Rathbones' products, services and communications. Working across client-facing documents, digital experiences and marketing materials, you'll combine content design expertise with a strong understanding of user needs to transform complex information into communications that are clear, accessible and easy to navigate.

A significant part of the role will involve reviewing and redesigning high-impact client communications such as investment reports, schedules of charges, forms, webpages, presentations and pitch materials. Using Rathbones' Consumer Understanding Framework and FCA Consumer Duty principles, you'll help ensure communications support informed decision-making and deliver good customer outcomes.

You'll work closely with stakeholders, subject matter experts, compliance teams, designers and business leaders to challenge existing approaches, simplify technical content and identify opportunities to improve structure, language, glanceability and overall user experience.

This role is ideal for someone who enjoys tackling complex content problems, influencing stakeholders and creating communications that are both customer-centred and commercially effective.


Responsibilities

  • Lead the review, redesign and rewriting of client-facing communications to improve consumer understanding and support better customer outcomes.
  • Apply Rathbones' Consumer Understanding Framework and FCA Consumer Duty requirements to assess and enhance existing communications.
  • Transform complex financial information into language that is clear, concise and easy for clients to understand.
  • Review a wide range of materials including investment reports, schedules of charges, forms, service communications, webpages, presentations, brochures and pitch packs.
  • Improve the structure, hierarchy and presentation of content, making recommendations to increase usability, understanding and scan ability.
  • Facilitate content reviews and collaborate with stakeholders to challenge assumptions, identify barriers to understanding and agree improved approaches.
  • Develop content models, page structures, content patterns and design recommendations that improve comprehension and user experience.
  • Develop guidance on adapting templates for users to maintain high standards when customising.
  • Ensure content and visual design work together with brand guidelines to effectively to support understanding and engagement.
  • Synthesise client feedback from testing into rewrites, and as important input into prioritising changes.
  • Ensure all communications are consistent with Rathbones' brand voice, regulatory obligations and accessibility standards.
  • Gather requirements from stakeholders on system constraints when developing recommendations for document remediations.

About you

  • Significant experience in Content Design, UX Writing, Information Design or Customer Communications.
  • Proven ability to simplify complex, technical or regulated content without compromising accuracy.
  • Experience reviewing and redesigning customer-facing documents, forms, web content and service communications.
  • Skilled at producing both proposition-led content and functional communications, from website journeys and client-facing materials to forms, instructions and service communications.
  • Strong understanding of content hierarchy, information architecture and content patterns that improve readability and comprehension.
  • Experience working with senior stakeholders and subject matter experts to challenge, influence and shape content solutions.
  • Excellent stakeholder management skills.
  • Strong writing and editing skills, with exceptional attention to detail.
  • Experience working within regulated industries where customer understanding and compliance requirements are critical.
  • Ability to balance user needs, business goals and regulatory expectations.
  • Experience working with design and collaboration tools such as Figma, PowerPoint and Adobe Creative Suite.
  • A collaborative mindset with the ability to build strong relationships across multiple teams, confidently engaging stakeholders and bringing them on the creative journey.
  • Excellent organisational skills, a process-driven approach and exceptional attention to detail, ensuring content is delivered accurately and consistently.

Company Benefits

  • company pension
  • private medical insurance
  • life assurance
  • company share scheme
  • income protection
  • season ticket loans
Content Designer at Rathbones Group Plc
Position posted a week ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
82.9%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+490 joined last week
Moved to your Not right positions