Reformed IT on cord

Reformed IT

Senior Escalations Engineer

External position
Nottingham, UK
Hiring internally for Reformed IT?
Consultancy · Computer and Network Security
Security focused, managed IT services for businesses based in the Midlands. Our clients range from 20 - 250 employees.
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Senior
Core skills considered: Azure, Troubleshooting, Technical Documentation
Other skills considered: Project Management, Escalations handling

Logistics

Base salary: £35K - £45K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We're looking for a Senior Escalations Engineer to join the team in a role built around one thing: solving the problems nobody else can. The majority of your work is remote and desk-based - taking ownership of the complex escalations, the tricky intermittent faults, and the tickets that need a different level of thinking.

Alongside that, you'll carry out a small number of planned maintenance visits to client sites. These aren't emergency call-outs - they're structured visits that keep you close to our clients' environments and mean clients have a face they know and trust. It's about 10% of the role, but it matters.

If you want to manage infrastructure all day or stay firmly behind a screen, this probably isn't for you. If you want deep technical problem-solving, real client relationships, and a role where your ability genuinely gets noticed - keep reading.


What you'll be doing

  • Acting as the senior escalation point for complex support tickets across our client base
  • Diagnosing and resolving advanced technical issues remotely, with a focus on root cause rather than quick fixes
  • Owning escalated tickets through to resolution, keeping clients informed clearly and professionally throughout
  • Mentoring and coaching engineers on the team - helping them build confidence and technical depth
  • Creating and improving technical documentation and knowledge articles to reduce recurring issues
  • Contributing to project delivery including migrations, rollouts, and technical improvements
  • Carrying out planned maintenance visits to client sites (approximately 10% of the role) - keeping environments healthy and relationships strong
  • Using site visits to build familiarity with client setups and proactively spot issues before they become tickets

What we're looking for

  • At least 3 years' experience in a customer-facing MSP support role
  • Strong troubleshooting skills with a logical, structured, and methodical approach
  • Experience handling technical escalations across varied client environments
  • Solid knowledge of Windows devices and end-user support at a senior level
  • Strong Microsoft 365 skills including Exchange, Teams, SharePoint, and user administration
  • Good working knowledge of Active Directory and Group Policy
  • Solid networking fundamentals - DNS, DHCP, TCP/IP, WiFi
  • Azure experience including identity management, Entra, and cloud troubleshooting
  • Excellent communication skills - clear, calm, and confident with customers at all levels, remotely and in person
  • The ability to manage your own time and workload effectively, working autonomously
  • Comfortable with occasional planned site visits for maintenance and client relationships
  • A full UK driving licence and access to your own vehicle with business travel insurance

Nice to have, not essential

  • Experience with RMM and PSA tools within an MSP
  • Exposure to server environments and virtualisation
  • Firewall, switch, or access point configuration experience
  • Experience supporting or leading migrations, office setups, or technical projects
  • Security awareness and experience with security-focused tooling
Senior Escalations Engineer at Reformed IT
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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