Return on Investment on cord

Return on Investment

Content Support Executive

External position
Hiring internally for Return on Investment?
Automotive · Marketing and Advertising
Creating Incredible Automotive Customer Experiences by Unifying People, Technology and Marketing
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
11 hours ago

Skills & Experience

Job roles: Content Marketing
Experience level: Entry, Junior, Mid
Core skills considered: Content marketing, Customer support, Copywriting
Other skills considered: CRM, Data Analysis

Logistics

Base salary: £30K - £35K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Great tech products need great content behind them. We're looking for a Content Support Executive to help make sure the content within our Gateway platforms is accurate, engaging, useful and built around what users actually need. Sitting at the intersection of content, digital, customer success and user experience, you'll help manage content from initial idea through to publication, performance and continuous improvement. You'll use insight, engagement data and your own curiosity to spot opportunities, challenge what could be better and help make our digital products more valuable for the people using them.


What you'll be doing

Working across Fleet Gateway, Leasing Portal, Retailer Gateway and Affinity Gateway, you'll collaborate with our Customer Success Account Managers, clients and wider CODIFI team to understand what users need and turn that into effective digital content.

  • Help manage content across our Gateway platforms, making sure it stays accurate, relevant, well structured and up to date throughout its lifecycle.
  • Plan ahead, helping to build forward content plans around client priorities, campaigns, launches and other key activity.
  • Spot the gaps. You'll proactively identify opportunities for new or improved content by understanding user needs, researching client activity and keeping an eye on relevant external sources.
  • Create and adapt communications, content and imagery, including product information, news, bulletins, aftersales information and campaign content.
  • Work directly with clients, particularly Fleet Marketing and Sales teams, to understand their objectives and translate them into content that works for their users.
  • Use data and insight to understand what people are engaging with, identify trends and recommend changes to content, positioning and promotion.
  • Bring insight to client conversations, providing Customer Success Account Managers with content performance, recommendations and opportunities for client reviews and presentations.
  • Support launches and change, coordinating content for new clients, brands, functionality, campaigns and platform improvements.
  • Keep quality high, applying consistent standards around accuracy, formatting, naming, categorisation, tagging and content governance.
  • Make the way we work better, identifying opportunities to simplify and standardise processes and exploring how digital and AI tools can improve content creation, quality and efficiency.
  • Contribute to wider CODIFI marketing and communications activity where appropriate, including campaign execution and content development.

What we're looking for

You'll combine creativity with organisation. You'll care about how something reads and looks, but you'll be just as interested in whether it's useful, whether people are engaging with it and how it could work better.

You'll bring:

  • Strong written communication skills and the ability to create clear, engaging, audience-focused content.
  • Excellent attention to detail and a structured approach to managing information.
  • Great organisation, with the ability to manage different clients, platforms and priorities.
  • Confidence using digital platforms and the ability to get to grips with new tools and processes quickly.
  • A proactive mindset - you'll look for opportunities and improvements rather than waiting for the next task to be assigned.
  • Confidence working with clients and internal stakeholders to source information, understand objectives and get things moving.
  • An interest in user behaviour and the ability to use engagement data to identify trends and make recommendations.
  • Good judgement and the ability to understand what different audiences will find relevant and valuable.
  • The confidence to constructively challenge existing content or ways of working when you can see a better approach.
  • The ability to work independently, take ownership and see things through from idea to completion.

Experience in content, marketing, digital communications or a similar environment would be useful. Automotive, fleet or leasing experience is a bonus, but it isn't essential - we're much more interested in your ability to understand an audience, develop effective content and make digital experiences better.

Company Benefits

Health and wellbeing allowance - Looking to join the gym to get fit and healthy? Want to start focusing on your mental wellness? Need to extend your healthcare cover to your family? We provide all employees with £500 per year to spend on improving their mental or physical health.

Education bursaries - We know how important it is to develop your skills. For this reason we offer support with further education costs, even if you want to study something that isn't directly related to your job. Whether it's beekeeping, brewing or bookkeeping, we'd love to help you indulge in your passion.

Volunteering days - It's all about giving something back. We love to see our people supporting local communities and causes that are close to their hearts and this is why every year we give you a volunteering day to go and do something worthwhile.

Healthcare cover - You insure your car and your house, why not your health? We offer access to Aviva private healthcare with the option to also cover your family, as well as a Health Shield cash plan to cover day to day medical expenses like dental and physio appointments or prescriptions.

Birthday day off - Happy Birthday to you! To help you celebrate your big day we'll give you the day off and a voucher to buy yourself something nice.

Content Support Executive at Return on Investment
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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