River Island on cord

River Island

Security Operations Lead

External position
London, UK
Hiring internally for River Island?
Fashion · Internet · Retail
This is life on the Island
Posted
a week ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: Security Engineer
Experience level: Lead
Core skills considered: Security and Compliance, Threat Detection, Security Testing
Other skills considered: Cyber Security, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Security Operations Lead owns day-to-day security operations delivery and acts as the primary internal control point across both first-line (operational security execution and tooling) and second-line (oversight, assurance, and governance of the security control environment) accountabilities. This is a hybrid, hands-on role suited to someone who can both operate security tooling directly and hold a third-party SOC provider to account against contracted service levels and outcomes.

The role sits within a lean Information Security function and is central to River Island's ability to detect, triage, and respond to threats across stores, ecommerce (including Storefront API/headless platforms), distribution, and corporate estate - while managing the operational relationship with the outsourced SOC.


Key Accountabilities


1. Security Operations Delivery

  • Own the operational delivery of security monitoring, detection, and response capability across corporate, retail, distribution, and ecommerce environments.
  • Act as the internal escalation and coordination point for security alerts, incidents, and investigations raised by the outsourced SOC, ensuring timely triage and remediation.
  • Operate and tune in-house security tooling (e.g. vulnerability scanning, endpoint detection, exposure management, identity/access monitoring) to complement SOC-delivered detection.
  • Lead incident response execution: contain, investigate, and coordinate recovery for security incidents, following documented playbooks, and drive post-incident lessons-learned activity.
  • Coordinate vulnerability management end-to-end - from detection and prioritisation through to remediation tracking with Technology, Ecommerce, and Infrastructure teams.
  • Support patching, hardening, and configuration management activities across store systems, cloud platforms, and the ecommerce stack.
  • Maintain and test incident response runbooks, tabletop exercises, and escalation paths, including out-of-hours coverage arrangements with the SOC.

2. Outsourced SOC Management and Oversight

  • Act as the primary relationship and performance owner for the outsourced SOC provider, holding them accountable to SLAs, use-case coverage, detection efficacy, and reporting quality.
  • Chair or contribute to regular SOC service reviews, tracking key metrics such as mean time to detect (MTTD), mean time to respond (MTTR), false-positive rates, alert volumes, and coverage gaps.
  • Define and continuously refine detection use cases and log source onboarding with the SOC to ensure coverage keeps pace with the retail estate, ecommerce releases, and cloud changes.
  • Provide independent assurance that SOC-reported findings, incident closures, and control effectiveness claims are accurate and evidenced - challenging and validating rather than simply accepting vendor reporting.
  • Own the governance of the SOC contract from a security-operations lens: reviewing scope, escalation matrices, data handling, and change requests as the business or threat landscape evolves.
  • Ensure clear ownership of assets, logs, and detection logic remains with River Island, avoiding vendor lock-in or loss of institutional knowledge.
  • Feed SOC performance, risk exposure, and control gaps into the Information Security Risk Register and executive/committee reporting.

3. Governance, Risk, and Reporting

  • Define and report security operations KPIs/KRIs (detection coverage, incident volumes and trends, remediation SLAs, SOC performance) to the Head of Information Security and relevant governance forums (e.g. GDPR Steering Committee, security committees).
  • Support compliance activities across PCI DSS, UK GDPR, and ISO 27001/NIST CSF-aligned control requirements as they relate to operational security and monitoring.
  • Maintain evidence and documentation to support internal and external audits, penetration tests, and regulatory reviews.
  • Partner with Legal, DPO, and Risk teams on incident notification obligations and data breach response.

4. Cross-Functional Partnership

  • Work closely with Ecommerce/Storefront API, Infrastructure, Retail Technology, and Distribution Centre teams to ensure monitoring coverage extends across all channels - stores, web, app, and warehouse systems.
  • Partner with the security and tech Engineers on penetration testing, red-teaming, and remediation coordination.
  • Support BYOD/MDM security monitoring and access governance activities (RBAC, joiner/mover/leaver, MFA, privileged access, Identity posture) from an operational assurance standpoint.
  • Represent security operations in change advisory and project forums to ensure new initiatives are onboarded into monitoring scope pre-go-live.

Essential Experience and Skills

  • Proven experience in a security operations, SOC management, or similar hands-on operational security role, ideally within retail, ecommerce, or another complex multi-channel environment.
  • Demonstrable experience managing or governing an outsourced/managed SOC or MSSP relationship, including SLA management and detection use-case development.
  • Strong working knowledge of SIEM, EDR, vulnerability management, and exposure management tooling.
  • Practical incident response experience, including leading or coordinating live incident investigations.
  • Familiarity with the three lines of defence model and ability to operate credibly across both first-line delivery and second-line oversight.
  • Understanding of PCI DSS, UK GDPR, and NIST CSF control frameworks as applied to operational security.
  • Comfortable working in a lean team, prioritising pragmatically, and balancing protection with business/customer experience.
  • Strong stakeholder management skills, able to challenge a third-party provider constructively while maintaining an effective working relationship.

Desirable

  • Experience securing ecommerce/headless commerce platforms (e.g. Shopify, Storefront APIs) or retail store estates.
  • Relevant certifications such as CISSP, CISM, GCIH, or equivalent.
  • Experience with retail-specific threats (POS malware, card-skimming, credential stuffing, loyalty/gift card fraud).
  • Exposure to cloud-native security monitoring (Azure/AWS/GCP) and CI/CD pipeline security.

Company Benefits

  • Discount - Generous 50% staff discount so you can treat yourself & a bargain staff shop, all onsite!
  • RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway!
  • Island culture - We have a free onsite gym, subsidised restaurant & café & various social events throughout the year. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
  • Work that stays at work - Flexible working is a given, on top of payday early finishes and Summer Fridays
  • Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
  • Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
  • Training on the job - Support with upskilling skills through on the job training and qualifications
  • Pension - A contributory private pension scheme
  • Bonus - A generous bonus scheme
  • Healthcare - With the choice to opt in for healthcare though our provider AXA
  • Holiday - 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday for whatever the need!
  • We mentioned the discount, right?
Security Operations Lead at River Island
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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