RM Education on cord

RM Education

Technical Author

External position
Abingdon, UK
Hiring internally for RM Education?
EdTech · Software
Shaping future generations for 50 years
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Technical Writer
Experience level: Mid
Core skills considered: Technical Writing
Other skills considered: Git

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. It is a key input to empowering product end users to use our products with knowledge and confidence.

The Technical Author creates structured, accurate, user-centred documentation primarily using MadCap Flare, and works in close partnership with the Product Enablement and Product Engineering teams to ensure user guides, help content, and knowledge base assets accurately reflect the most recent product capability and are fully aligned to training pathways, onboarding programmes, and learning outcomes.

This role also provides an important advisory function in ensuring that product knowledge is consistent everywhere it is consumed - product documentation, training, onboarding, customer education, and internal readiness. This role is pivotal in translating complex technical solutions into clear user guidance for our growing customer base, providing the link between RM's products and customers.


Responsibilities


Key Responsibilities


Technical Authoring & Documentation Ownership

  • Technical documentation creation; Own the end-to-end development of user guides and knowledge base articles.
  • MadCap Flare expertise; Build and maintain multi-output documentation sets using Flare (HTML5, PDF, knowledge base content).
  • Content architecture; Design reusable content models, templates, and structured topic-based documentation.
  • Single source publishing; Maintain scalable, modular documentation that supports multiple audiences and outputs.
  • Release aligned updates; Manage documentation updates in line with product releases and roadmap changes.

Product Knowledge & Enablement Alignment

  • User empowerment; Create user guides that actively build user confidence, enabling customers and internal teams to understand, navigate, and use the RM products successfully. Design content that reduces usability friction, anticipates user questions, and supports self-service learning.
  • Enablement partnership; Work collaboratively within the Product Knowledge & Enablement team to ensure user guides directly support internal and external RM Assessment training and adoption programmes.
  • Knowledge consistency; Ensure the user guides are the single source of truth for product capability and usability for RM Assessment.
  • Training readiness; Provide product documentation updates and insights that enable trainers to deliver accurate, up to date sessions.

Cross Functional Collaboration

  • SME engagement; Work with Product, Engineering, QA, Solutions, and Support during the Software Development and Customer Service Lifecycles, to gather and validate information.
  • Product development support; Provide insights and guidance within the Software Development Lifecycle where product engineering development of features is inconsistent with existing user guides.
  • Knowledge gap identification; Surface gaps in product understanding and collaborate with Enablement to address them.
  • Customer centric content; Translate complex technical concepts into clear, accessible guidance for varied user personas.
  • Knowledge management; Work with teams across the business to ensure documentation is easy to find and visible to the right user roles.

Quality, Governance, & Continuous Improvement

  • Documentation quality assurance; Lead peer reviews and audits, utilising our in-house style guide to ensure technical, grammatical, and typographical accuracy of the documentation.
  • Knowledge base governance; Maintain structure, tagging, and lifecycle of IT Service Management and Support content derived from Product User Guides.
  • Enablement feedback loops; Use training insights to refine documentation and improve clarity.
  • Process improvement; Enhance documentation workflows, tooling, and content discoverability.

Requirements

  • Advanced MadCap Flare capability, including stylesheets, conditions, snippets, variables, and multi-channel publishing.
  • Strong technical writing and editorial judgement.
  • Experience producing structured, modular documentation for SaaS or complex digital products.
  • Understanding of information architecture, topic-based authoring, and single source publishing.
  • Ability to collaborate with SMEs across Engineering, Product, Support, Solutions, and Enablement.
  • Experience with source control (Git, Azure DevOps) and documentation workflows.

Team working

  • Strong collaborative and communication skills. Takes initiative to think about how to improve guides and documentation for staff and customers. Able to work independently and embrace a team spirit.

Advantageous

  • UX writing, content design, learning experience design, or training content alignment.

Company Benefits

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
Technical Author at RM Education
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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