RM Education on cord

RM Education

Account Manager

External position
Hiring internally for RM Education?
EdTech · Software
Shaping future generations for 50 years
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
10 hours ago

Skills & Experience

Job roles: Account Executive
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Client relations, Customer service
Other skills considered: Customer support, Business development

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

A vital role in supporting the commercial function in a field-based business development team. The role is to be the key contact for customers to reach out to for support with their accounts, enabling the business development team to focus on building new business, whilst you manage and support our existing customer base.

This role will be the link between our business development managers and our key customers. You will be commercially minded and enjoy building long-term client partnerships. You will work closely with the customer service team, working together to manage the needs of our key accounts within our MATS and EY Chains.


Responsibilities

  1. Manage and develop a portfolio of existing customers to build trust, rapport and maximise repeat business
  2. Support the BDMs on pulling together documentation for MAT and EY Chain agreements, ensuring all details are correct.
  3. Following up warm leads from reports, shows, or inbound calls and make appointments for BDMS with potential customers, helping to build new business.
  4. Data cleansing both new and existing accounts - such as ensuring contact details are fully up to date, credit limits are applied - working closely with customer services and finance.
  5. Working with the educationalist within the team to prepare product lists for customers on request such as room set ups
  6. Managing specific customer price lists alongside customer service, ensuring they are up to date, have obsolete products removed and new added, and pricing is maintained.
  7. Working with customer services to produce quotes on request for key clients for any specific orders - such as a resources for a new classroom.
  8. Working with the customer to ensure any terms of agreement are managed and met, on both the part of TTS and the customer, such as scheduling quarterly reviews, sending out agreed samples, arranging training sessions - in line with agreed activity.
  9. Liaising regularly with your counterpart in customer service to ensure all aspects of the customer needs are met, you are aware of joint approaches/campaigns/promotions and you complement each other's activity.

This is an office based role and on occasion to support the team you may need to attend events across the UK


Skills and Experience

  • Strong relationship manager.
  • Confident in speaking on the phone/teams and contacting customers
  • A problem solver - who can quickly and effectively support customers when queries arise.
  • Organised and efficient.
  • Approachable and a team player.
  • Clear and confident communicator
  • Creative - always looking for new ways of working and supporting our customers
  • A collaborator - be able to work closely with the rest of the sales and marketing team, customer services and wider TTS teams.
  • A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.

Company Benefits

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
Account Manager at RM Education
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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