Rocket Software on cord

Rocket Software

Director, Customer Solutions Engineering

External position
Remote in UK
Hiring internally for Rocket Software?
Internet
Modernization. Without disruption.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
5 hours ago

Skills & Experience

Job roles: Head of Customer
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Customer service, Customer support, Escalations handling
Other skills considered: Stakeholder Management, Communication software, Process management, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

The Director, Customer Solutions Engineering (CSE) is responsible for managing multiple teams and overseeing the company's results in providing services to its customers. The position successfully focuses the efforts of the Professional Services team ensuring that projects are completed as proposed- on time, within budget and with exceptional quality. In addition, the Director, CSE assumes the responsibility of resource allocation for each of the individual teams they manage. The position builds teams and leads them to deliver for customers, ensuring quality control throughout engagements. The Director, CSE is responsible for ensuring the team's continual skills growth, adaptability, and flexibility to respond to the dynamic needs of Rocket's customers. The Rocket CSE function includes teams with four disciplines: Solutioning, Project Delivery, Engineering, and Operations. The Director, CSE will hold primary responsible for one of these functions and is expected to be heavily engaged with leadership and teams representing all disciplines.


Essential Duties and Responsibilities

  • Ensure the successful delivery of services-driven solutions to customers.
  • Understand the expectations and desired outcomes of the customer to ensure the customers operational and business priorities will be met with as a result of the team's delivered results.
  • Contribute to legendary customer outcomes and overall profitability through continual improvement in scoping and execution of implementations.
  • Motivate, coach and lead a high performing, geographically dispersed team, fostering a community of excellence, accountability, continuous learning and innovation.
  • Develop, monitor and continuously improve CSE methodologies, programs and strategies to ensure effective, repeatable, and scalable business practices.
  • Ensure team capability and methods result in excellent customer training experiences.
  • Foster global knowledge transfer, resource sharing and standardization.
  • Keep a pulse on customer engagements, ensuring teams are equipped to resolve issues and initiate appropriate escalations.
  • Provide success measurements and drive continuous improvement.
  • As a role model of Rocket's core values, support the professional and technical skills growth of each team member to position them for success.
  • Collaborate with Business Units to share customer concerns and requirements for product enhancements.

Required Qualifications

  • 10 + years of experience in client satisfaction/customer success in a software services delivery organization.
  • 8+ years' experience managing teams supporting services pre-sales, project management, or software engineering experience.
  • Strong process development and management skills with proven organizational re-engineering experience utilizing industry best practices
  • Adapts to changes in the work environment, manages competing demands and deals with frequent changes, delays or unexpected events.
  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Proficient leading a team of customer-facing consultants and engineers.
  • Excellent communication skills, both internally and externally, in the variety of formats and circumstances required for a senior, customer-facing role.
  • Experience leading onboarding and professional services functions.
  • Experience with global teams, customers and deployments.
  • Inclusive leadership style that solicits and is receptive to input from team members but is also decisive once inputs are obtained
  • Ability to work in a high-volume environment which is very fast paced and demanding.
  • Experience with Mainframe or IBMi business application solutions is a plus but not required
  • Experience with a variety of technologies applicable to business application is a plus but not required

Company Benefits

  • Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
  • Healthcare coverage options to fit you (and your family’s) needs
  • Retirement savings, with matching contributions by Rocket Software
  • Life and disability coverage
  • Leadership and skills training opportunities
  • Two paid work days for off-site training
Director, Customer Solutions Engineering at Rocket Software
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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