SCC on cord

SCC

SSE

External position
Bracknell, UK
Hiring internally for SCC?
Consultancy · Cloud and Infrastructure
Simplify the Complex.
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid
Core skills considered: Account Management, CRM, Customer service, Customer support, Communication software
Other skills considered: Escalations handling, Stakeholder Management

Logistics

Base salary: £35K - £35K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct sales target.

The Business Partnering team works with large systems integrators, outsourcing providers, managed service providers, and other strategic partners. These organisations deliver technology and business services to end customers across the public and private sectors, including complex, regulated, and business-critical environments. The SSE must therefore understand both the immediate partner requirements and the needs, service expectations, and commercial pressures of the end customers they support.

The SSE will develop a strong understanding of the assigned accounts, their stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service.


Key Responsibilities

  • Provide dedicated day-to-day support to assigned Account Managers across strategic customer accounts.
  • Hold regular account-priority calls with Account Managers to agree focus areas, customer actions, opportunities, risks, and deadlines.
  • Build and maintain account knowledge covering stakeholders, procurement routes, customer portals, frameworks, service requirements, vendor agreements, and commercial processes.
  • Develop an understanding of the sectors and end-customer environments supported by assigned partners, recognising how compliance, service continuity, governance, and commercial requirements can influence account activity.
  • Support the Account Managers in retaining existing business, progressing pipeline, identifying incremental growth opportunities, and improving customer engagement.
  • Coordinate quotations, pricing requests, orders, renewals, special bids, and deal registrations, working with Revenue Operations and vendor teams where required.
  • Use vendor pricing programmes, portals, and tools to secure competitive pricing and help maximise SCC margin.
  • Ensure pre-sales enquiries, quotations, orders, and customer requests are handled accurately and within agreed timescales.
  • Proactively chase outstanding quotations, orders, and customer actions, keeping Account Managers informed of progress, delays, and risks.
  • Maintain accurate CRM records for assigned accounts, including opportunities, pipeline activity, customer actions, and win/loss outcomes.
  • Support meeting preparation, follow-up actions, reporting, and account reviews, ensuring commitments are captured and progressed.
  • Work with the Romania offshore support team on appropriate administrative and operational tasks, including quote management, order processing, CRM updates, and general sales administration.
  • Promote SCC tools such as Lifecycle to support standardisation, catalogue management, automation, account creation, and maintenance.
  • Develop a working knowledge of SCC products, services, and vendor propositions to support relevant upsell and cross-sell conversations and introduce the Account Manager where appropriate.
  • Take ownership, alongside the Account Managers, for coordinating the resolution of customer issues and escalating risks promptly.
  • Liaise effectively with internal teams including Credit Control, Warehouse, Operations, Enterprise, Revenue Operations, and other specialist teams.
  • Support customer product standards, lifecycle management, and transitions for end-of-life products.
  • Maintain awareness of account-specific bids, agreements, service levels, and governance requirements.
  • Follow SCC best practice and consistently deliver a high standard of service to internal stakeholders and customers.
  • Keep product, vendor, and market knowledge current and apply relevant SCC offerings to the needs of assigned accounts.

Skills and experience:

  • Experience of working in a sales support, account support, or fast-paced customer environment.
  • Excellent written and verbal communication skills.
  • Strong organisational and time-management skills, with the ability to manage priorities across multiple strategic accounts.
  • Previous account management, sales support, or customer service experience is desirable.
  • Experience of supporting upsell and cross-sell activity.
  • Ability to work effectively with Account Managers and take ownership of agreed actions.
  • Strong interpersonal skills when working with internal stakeholders, vendors, and customers.
  • Ability to work accurately to tight deadlines and escalate risks early.
  • Good IT, CRM, numeracy, and literacy skills.
  • Confidence using customer and vendor portals and digital communication tools.
  • Ability to quickly learn and communicate a broad range of technology solutions.
  • Commercial awareness and an understanding of sales, quoting, order, and procurement processes.
  • Professional and effective communication skills, both internally and externally.

Company Benefits

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
SSE at SCC
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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