SEDNA Communications Ltd on cord

SEDNA Communications Ltd

Delivery Engineer

External position
London, UK
Hiring internally for SEDNA Communications Ltd?
Communications · Software Development
Smart email for the supply chain and beyond—bringing simplicity, speed and security to business-critical communication.
Active
over 6 months ago
Posted
3 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Solutions Engineer
Experience level: Senior
Core skills considered: APIs
Other skills considered: Technical support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Every Sedna product we sell is semi-custom. That is a strength commercially - and a bottleneck in delivery. Our Delivery Managers are excellent at taking a customer from signature to live, but the technical edge cases inherent in a semi-custom build - a tagging model that won't behave, an integration that won't connect, a configuration question with no standard answer - currently pull them off the critical path while they wait on other teams to help.

This role removes that bottleneck. You are the technical engine inside the Delivery team - a hands-on, broad-spectrum engineer whose job is to unblock our Delivery Managers on the pressing technical problems that today stall implementations. When a Delivery Manager hits a wall, you are the person who gets them through it: configuring, scripting, debugging integrations, untangling tagging logic, and answering the technical questions that would otherwise sit in a queue.

You sit inside Delivery, you report to the Head of Delivery, and you are measured on the same outcomes as the rest of the team. That is deliberate: your incentives are aligned with speed to value. You win when the team ships launches faster, not when a ticket is closed somewhere else. The result is fewer external dependencies, fewer escalations, and implementations that stop stalling on technical unknowns.


What this role is - and what it isn't

This role IS

  • A force multiplier for eight Delivery Managers - you make the whole team faster.
  • A generalist who gets hands on the build: config, tagging, auto-taggers, integrations, APIs.
  • The first line of technical resolution, so problems get solved in-team.
  • An engineer with a delivery mindset and delivery incentives.

This role is NOT

  • Not another Implementation Manager with an engineering title.
  • Not the owner of a personal portfolio of accounts.
  • Not a project manager - Delivery Managers keep owning the customer relationship and timeline.
  • Not a Product or Engineering function - you live and are measured inside Delivery.

What you'll do

Unblock the Delivery team's technical roadblocks

  • Be the first technical resolver for the Delivery Managers. When an implementation hits a technical wall - a configuration edge case, a tagging model that won't behave, an integration that won't connect, an "is this a bug or a config?" question - you are who they come to, and you get them moving again.
  • Get hands on the build directly: workflows, mailboxes, key settings, category and job tags, auto-taggers, and the scripts or API calls needed to make a semi-custom solution actually work in practice.
  • Hold the escalation boundary. Decide what can be solved inside Delivery versus what is genuinely a Product or Engineering issue - and when it is the latter, package it so it is specified, reproducible and immediately actionable, minimising the back-and-forth.

Turn one-off fixes into team capability

  • Turn recurring roadblocks into reusable assets - playbooks, templates, tooling, snippets - so the same problem never stops a Delivery Manager twice.
  • Level up the team's technical skillset. As Delivery verticalises, you help diversify the skills on the team so that more can be handled in-house over time.
  • Feed recurring patterns back to Product and Engineering so root causes are fixed at source rather than re-solved on every account.

Configuration & solution work across the estate

  • Support post-signature solution design and configuration for new customers across Email and VMS - translating signed scope into a working build alongside the Delivery Manager who owns the account.
  • Review live customers where a workflow isn't delivering value - category tag overload, job tag pollution, sub-voyage tagging, mis-operated setups - and produce an implementable redesign the Delivery team can land.
  • Run configuration reviews covering key settings, mailbox configuration and auto-tagger logic; diagnose and resolve tagging issues raised as customer priorities.

Integrations & customer-facing technical support

  • Act as the named technical contact for email, VMS, API and job-reference integrations - gathering requirements, troubleshooting connections to third-party chartering and voyage-management systems, and writing specifications Engineering can build against.
  • Step in front of the customer when a Delivery Manager needs technical backup - credible with both IT and operational stakeholders, including in difficult conversations.

You will report into Delivery and work day to day with Delivery Managers, Customer Success and Engineering, as well as directly with customer IT and operations teams.


In your first 90 days, you can expect:

This role is customer-facing early. The first three months are structured to move you from learning our platform to owning solution design outright.

  • Weeks 1-4: Get deep on the Sedna products - product architecture, the tagging model, auto-taggers and the integrations relevant to each project. Shadow live implementations and configuration reviews, and meet the Delivery, Customer Success and Engineering teams.
  • Weeks 4-8: Take ownership of your first configuration reviews and workflow redesigns for existing customers, supported by the Delivery Manager. Pick up named technical contact duties on one live integration.
  • Weeks 8-12: Own post-signature solution design and configuration for new customers end to end, and lead discovery for new teams joining existing accounts.
  • By day 90: You have a documented, repeatable approach to solution design, configuration review and integration requirements gathering that the wider Delivery team can use - and measurably faster time-to-live on the accounts you own.

Success Metrics

  • Time to live: Driving enhanced average implementation times down on accounts your role is involved goal to reduce time to live by 10% Measured from kickoff to go-live.
  • Solution design turnaround: SDD drafted and customer-approved within 10 working days of kickoff.
  • Launches supported: carries technical ownership on 8-10 concurrent launches without becoming the constraint.
  • First-time-right configuration: under 20% of launches require post-go-live reconfiguration of tagging or workflow. Baseline needs established in month one.

What We're Looking For:

Essential experience:

  • 5+ years in a technical, customer-facing role, exposure to maritime, shipping, commodities or logistics - solutions engineering, technical implementation, integration or professional services in B2B SaaS or enterprise software.
  • Hands-on configuration: A track record of configuring enterprise software for customers, not only specifying it. You are comfortable owning the build.
  • Integrations: Practical experience with APIs, data mapping and third-party system integrations, and the ability to write requirements that customers or other third parties can act on.
  • Solution design: Able to run discovery with business users, understand how they actually work, and design for the underlying problem rather than the stated request.
  • Customer credibility: Confident in front of technical and operational stakeholders at large enterprises,

Company Benefits

  • Collaborative and creative working environment
  • Opportunity to do interesting, meaningful work with a great team
  • Being part of the journey of a fast-growing SaaS Company - and own part of its success through our employee equity scheme
  • Competitive salary
  • Private Medical Insurance
  • Dental Benefits in Canada and UK
  • Flexible working environment
  • Parental leave benefits
  • We support your professional and personal growth and development
We have offices in London, Vancouver, and Singapore.
Delivery Engineer at SEDNA Communications Ltd
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Message Alex Yeates at Starling Bank
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