Shawbrook Bank on cord

Shawbrook Bank

Service Desk Engineer

External position
Glasgow, UK
Hiring internally for Shawbrook Bank?
Banking · Finance
Banking for the real world.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Entry, Junior
Core skills considered: Escalations handling, Troubleshooting
Other skills considered: First line support, Process management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Shawbrook is a specialist financial services provider combining the innovation and agility of a fintech with the expertise and stability of a bank. We're driven by a clear purpose: solving complex problems to unlock opportunity for our growing customer base of over 300,000 UK consumers and businesses.

Our success is powered by our people. Their deep sector knowledge, collaborative mindset, and commitment to excellence truly differentiate us.

We're looking for a Service Desk Engineer to join our friendly, high-performing frontline IT team.

As the first point of contact for IT support across the business, you'll play a vital role in keeping Shawbrook running smoothly. From password resets and Active Directory access to onboarding new starters and resolving day-to-day technical issues, you'll deliver fast, effective solutions with professionalism and care.

This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain exposure to Infrastructure, Deskside Support, and Information Security.


Key Responsibilities

  • Deliver responsive, high-quality 1st-line support to colleagues across the business
  • Manage and resolve tickets in line with agreed SLAs
  • Administer and support Active Directory processes
  • Ensure compliance with user access controls and offboarding procedures
  • Escalate incidents appropriately and follow defined processes accurately
  • Contribute to continuous improvement within the Service Desk

What you'll bring

  • Practical experience with Active Directory and Microsoft 365 administration
  • Strong communication and customer service skills
  • High attention to detail and process accuracy
  • Ability to remain calm and confident under pressure
  • Experience in a regulated environment (preferred but not essential)

You'll work closely with experienced engineers and a supportive manager who values collaboration and development. If you're looking to build your IT career in a growing, purpose-driven organisation, we'd love to hear from you.

ITIL Foundation (v4) (desirable - able demonstrating understanding of service management best practice and SLA-driven support environments)

Company Benefits

  • Contributory pension scheme (8% employer contribution)
  • Company-funded private medical cover (with option to add dependents at your own cost)
  • Access to Babylon – Digital GP Support 24/7
  • Employee Assistance Programme (EAP) available 24/7
  • Access to Peppy – personalised healthcare support
  • Access to Headspace to support your mental well-being
  • Cycle to Work scheme
  • Company sponsored health and financial well-being events
  • An inclusion community focused on supporting you in bringing your whole self to work
Your Lifestyle
It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and even when you’re not.
  • Minimum of 27 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme
  • Day one entitlement for maternity & paternity and six months’ full maternity pay
  • Community and charitable giving plus one additional day’s leave to use for volunteering
  • Access to discounts on a range of high street and online brands plus gym memberships nationwide
  • Season ticket loans to help with the cost of commuting
  • We encourage hybrid working and promote a flexible blend of remote and office working
Your Development
We are passionate about the growth and development of our people so they can achieve their aspirations and be the best they can be.
  • Dedicated internal careers site
  • Access to a wide range of learning resources
  • Apprenticeships and support with professional qualifications in your chosen field
  • Management development and mentoring programme
Your Contribution
We reward those that go the extra mile in helping us achieve our goals.
  • Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
  • Recognition scheme focused on celebrating our success and thanking our colleagues for a job well done
  • Opportunity to have your voice heard, through regular engagement surveys, events and our People Engagement Forum
  • Like working here? Refer a friend for a role and get rewarded
Service Desk Engineer at Shawbrook Bank
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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