Shawbrook Bank on cord

Shawbrook Bank

Financial Crime Lead

External position
Glasgow, UK
Hiring internally for Shawbrook Bank?
Banking · Finance
Banking for the real world.
Active
over 6 months ago
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Lead
Core skills considered: Data Analysis, Process management
Other skills considered: Stakeholder Management, Business Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The Financial Crime Lead leads a business-aligned team of Financial Crime Specialists, owning the day-to-day delivery of customer-lifecycle financial crime activity - spanning transaction monitoring, screening, alert management, CDD and EDD - to a consistently high standard of quality, evidence and service. This is a working leadership role: the Financial Crime Lead is expected to lead and develop their team while remaining close enough to the work to quality-check output, unblock complex cases, and personally model the standard expected.

The role is based in Glasgow, taking on leadership of an existing, established team. The Financial Crime Lead will maintain and strengthen a resilient, well-rounded team capable of handling the full range of financial crime work, including complex cases, and will help prepare the team for a move to a new operating model under FCOP (the Financial Crime Operating Platform). Supporting the team through this transition, and helping colleagues build the skills the future model will demand, is a core and ongoing part of the role.


Key Responsibilities

Team Leadership & Operational Delivery

  • Lead, manage and develop a team of Financial Crime Specialists, setting clear expectations for quality, productivity and evidence standards.
  • Own operational performance for the team - workflow, queue health, SLAs, backlog and aged-case management.
  • Allocate and prioritise case and alert work by financial crime risk and customer impact, balancing quality against service expectations.
  • Act as the first point of escalation for complex or ambiguous cases within the team, providing hands-on guidance and, where needed, personally reviewing or completing the work.

Quality, Risk & Case Management

  • Maintain consistent quality, evidence and decision-rationale standards across CDD, EDD, transaction monitoring, screening and alert disposition work, as relevant to the team's focus.
  • Complete or quality-check complex customer risk assessments, EDD reviews, trigger-event and periodic-review work as required.
  • Determine when cases or alerts require onward escalation to Investigations & Exits, the Nominated Officer, or second-line, and ensure escalations are well-evidenced and timely.
  • Support root-cause analysis of quality defects and control breaks, feeding findings back into training, procedures and process design.

Process, Procedure & Continuous Improvement

  • Maintain and improve team-level procedures, working practices and case-handling standards, ensuring they reflect current policy and the FC Handbook.
  • Identify opportunities to streamline processes and reduce manual effort, including through better use of data, automation and system functionality.
  • Support operational readiness for change - including the transition to FCOP, new products, acquisitions, and remediation activity - within the team.

Stakeholder & Business Engagement

  • Act as the business-facing point of contact for operational financial crime queries and escalations from the relevant product or business area.
  • Maintain effective working relationships with product teams, Operations, Controls & Advisory, Investigations & Exits, and second-line colleagues.
  • Balance the operational demands of business teams with the need to maintain robust, defensible financial crime controls.

Data, MI & Reporting

  • Produce and maintain accurate team-level MI covering volumes, ageing, quality and productivity.
  • Use data and trend analysis to identify emerging risks, capacity issues or quality themes within the team's caseload.
  • Contribute team-level input into wider Financial Crime Risk Services reporting and governance packs as required.

People Development & Team Capability

  • Support and guide the team through the transition to the FCOP operating model, building understanding and confidence in new ways of working.
  • Cross-skill and upskill the team so it can flex across CDD/EDD, screening and alert management work, reducing single points of failure and building resilience - including capability to handle complex cases.
  • Coach and mentor team members, identifying development needs and creating opportunities for colleagues to grow and progress.
  • Contribute to recruitment, onboarding and induction for new team members.

The Person

Essential Experience

  • Experience within a financial crime, AML or fraud function (bank, specialist lender, or similar regulated financial services firm), covering one or more of: transaction monitoring, screening, alert management, CDD or EDD.
  • Experience managing or supervising a team, including workload allocation, quality oversight and performance management.
  • Experience working to, and helping others follow, financial crime policies and procedures.
  • Experience acting as an escalation point for complex or sensitive cases.

Analytical & Technical Skills

  • A logical, analytical mindset, comfortable using data and MI to manage a team's performance and identify emerging issues.
  • Sound working knowledge of financial crime typologies and regulatory obligations relevant to CDD, EDD, transaction monitoring and screening.
  • Comfortable working with case management and screening systems, with an interest in how automation and system improvements can streamline team processes.
  • Clear written and verbal communication, able to explain financial crime decisions and requirements to business stakeholders in plain terms.

Behavioural & Leadership Attributes

  • Comfortable leading from the front - equally credible directing a team and picking up complex casework personally.
  • A genuine coaching and development mindset, invested in growing the capability of the team.
  • Resilient and pragmatic, able to manage competing demands from business stakeholders while holding the line on control standards.
  • Positive and adaptable in the face of change, with enthusiasm for helping the team through the move to a more data- and automation-driven model.

Desirable

  • Relevant professional qualification (e.g. ICA Certificate/Diploma, or equivalent).
  • Experience leading or stabilising an existing team through a period of change.
  • Exposure to process improvement, automation or systems change within a financial crime or operations context.

Company Benefits

  • Contributory pension scheme (8% employer contribution)
  • Company-funded private medical cover (with option to add dependents at your own cost)
  • Access to Babylon – Digital GP Support 24/7
  • Employee Assistance Programme (EAP) available 24/7
  • Access to Peppy – personalised healthcare support
  • Access to Headspace to support your mental well-being
  • Cycle to Work scheme
  • Company sponsored health and financial well-being events
  • An inclusion community focused on supporting you in bringing your whole self to work
Your Lifestyle
It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and even when you’re not.
  • Minimum of 27 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme
  • Day one entitlement for maternity & paternity and six months’ full maternity pay
  • Community and charitable giving plus one additional day’s leave to use for volunteering
  • Access to discounts on a range of high street and online brands plus gym memberships nationwide
  • Season ticket loans to help with the cost of commuting
  • We encourage hybrid working and promote a flexible blend of remote and office working
Your Development
We are passionate about the growth and development of our people so they can achieve their aspirations and be the best they can be.
  • Dedicated internal careers site
  • Access to a wide range of learning resources
  • Apprenticeships and support with professional qualifications in your chosen field
  • Management development and mentoring programme
Your Contribution
We reward those that go the extra mile in helping us achieve our goals.
  • Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
  • Recognition scheme focused on celebrating our success and thanking our colleagues for a job well done
  • Opportunity to have your voice heard, through regular engagement surveys, events and our People Engagement Forum
  • Like working here? Refer a friend for a role and get rewarded
Financial Crime Lead at Shawbrook Bank
Position posted 2 weeks ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
79.5%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+464 joined last week
Moved to your Not right positions