Photos people at Skin AnalyticsPhotos people at Skin AnalyticsPhotos people at Skin AnalyticsPhotos people at Skin AnalyticsPhotos people at Skin Analytics
Skin Analytics on cord

Skin Analytics

Head of Customer Operations

London, UK
HealthTech
We want to help build a future where no one dies from skin cancer
Active
now
Responds to
N/A
Responds in
N/A
Requests
None yet. Be the first one!

Skills & Experience

Job roles: Head of Customer
Experience level: Leadership
Core skills considered: Building Teams, Business Analysis, Business development, Customer service, Customer support
Other skills considered: Escalations handling, Process management, Stakeholder Management, Data Protection

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

You 9ll own the operational delivery of our transformational services from implementation through to ongoing live operations, ensuring our partners and patients receive a consistently excellent experience. You 9ll also be the person the business trusts to contain and resolve operational noise like incidents, service disruptions, partner escalations, logistics failures - calmly and methodically.

At the core of the role are two customer-facing teams:

  • Transformation (7 headcount with two intermediary senior roles) owns the change management journey to implement our AI technology into NHS and international and insurance partners. This spans pre-sale governance, through to pathway design, training and go-live as well as working on discrete post launch projects as agreed with Commercial.
  • Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our patients interact with most directly.
  • You 9ll also manage a single Office Administrator who keeps the business running day-to-day, though this sits outside the core customer operations remit.

The right person for this role will be process-obsessed in the best sense: someone who is passionate about solving inefficiency, reaches for data and systems, and knows where AI and automation can remove friction from the customer journey and internal processes. You 9ll need enough grounding in data protection and clinical governance to make sound operational decisions in a regulated environment, and the judgement to know when to escalate.


Responsibilities

  • Own the end-to-end operational performance of Skin Analytics' customer delivery function, ensuring partners and patients receive a safe, reliable and scalable service from implementation through live operation.
  • Act as the main cross functional point of contact for the Operations function, agreeing ways of working with Commercial, Clinical, Regulatory, Product and Engineering teams to ensure smooth day to day working. Also act as the senior Operational escalation point for major partners.
  • Build and refine the processes, playbooks and tooling that enable each team to operate consistently as we scale, while continually improving customer time-to-value, service quality and partner satisfaction.
  • Define the metrics and reporting cadences that give leadership visibility without constant escalation.
  • Lead, coach and develop the Transformation and COT teams through their managers and directly, setting clear expectations and holding teams to them while providing the support they need as we scale.
  • Champion digital and AI adoption within your teams, identifying opportunities to automate or augment work and building the capability to do so.
  • Maintain operational practices consistent with our data protection, clinical governance and regulatory obligations, in partnership with our DPO, Clinical and Regulatory teams.
  • Identify and mitigate operational risks before they become incidents; when they do, own the response and retrospective.
  • Oversee the Office Administrator and our external IT vendor, ensuring the workplace and facilities run smoothly without requiring senior attention.

Required Experience

  • Excellent stakeholder management: credible at senior level internally and trusted by external partners, clear and direct in communication.
  • Proven experience running multi-team customer operations at scale - you 9ve managed complex functions, not just coordinated them.
  • Exceptional process and systems thinking - you build repeatable, scalable ways of working for client supporting teams and have low tolerance for avoidable inefficiency.
  • A track record of incident and crisis management: calm under pressure, methodical in response, and effective at containing operational issues without escalating them unnecessarily.
  • Strong line management experience, including managing through team leads and developing operational managers.
  • Data-driven: you measure what matters, spot problems in the numbers before they surface elsewhere, and prioritise accordingly.
  • A bias for action and ownership - you don 9t wait to be asked, and you don 9t leave ambiguous problems to someone else.
  • Background in health tech, healthcare or an adjacent regulated industry

Nice to have

  • Hands-on experience embedding AI or automation into operational workflows - either personally or by leading teams to do so.
  • A strong understanding of data protection obligations and clinical governance requirements.
  • Change management expertise, particularly in complex B2B or B2B2C environments.

Company Benefits

  • Share options
  • 25 days Annual leave + 5 day Company shutdown in August + Bank Holidays
  • Company Offsite
  • Bupa private health insurance
  • Enhanced Parental leave
  • Training budget
M
Active now
Talent Lead
Active now
Skin Analytics are no longer hiring for this position.

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
81.96%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+502 joined last week
Moved to your Not right positions