Smartstream on cord

Smartstream

Principal Revenue Operations Business Analyst

External position
London, UK
Hiring internally for Smartstream?
FinTech · Data
Stay ahead in a fast changing world by making operations smarter and more streamlined through data insights.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Analyst
Experience level: Senior, Lead, Leadership
Core skills considered: Business Analysis, Financial reporting, Corporate finance
Other skills considered: Revenue forecasting, Process management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We are seeking a Principal Revenue Operations Business Analyst to own and manage the company's commercial control environment, ensuring that all contracts, pricing, and deals are created, reviewed, approved, and compliant before any commitment is made. Post deal analysis will ensure actual results are tracked against the deal models, and deal models are continuously updated for accuracy and changes in circumstances.

In addition, the role will be responsible for ensuring effective management of deal pipeline operations ensuring accuracy of data, providing insights and ensuring accurate forecasting and enhancing GTM activities e.g. pricing adjustments or win/loss analysis to enhance effectiveness of GTM. The role will look to create a fully digital operation, with exceptions being handled as exceptions.

This role sits within the Finance function and acts as the critical gatekeeper between commercial activity and financial integrity. You will work closely with Sales, Commercial Review, Legal, Finance, and senior leadership to protect the business from contractual, pricing, and revenue recognition risk.


Job Responsibilities

You will be accountable for owning the end-to-end contract review and approval process, reviewing all customer pricing proposals, acting as gatekeeper for deal approvals, conducting customer audits, and creating a digital operating model using agentic first capabilities to ensure high quality outputs and efficient operation.

Sales Operations & Pipeline Management

  • Ensure accurate and timely availability of pipeline data and insights
  • Ensure appropriate insights are created to create high quality analysis of short-, mid- and long-term opportunities
  • Ensure high quality forecasting outputs

Contract Review & Approval

  • Own and manage the end-to-end contract review process; no contract to be signed without completed review and approval.
  • Maintain a contract register and approval workflow with full audit trail and version control.
  • Assess all customer contracts for commercial risk, policy compliance, and alignment with agreed terms.
  • Liaise with Legal on non-standard or high-risk contractual clauses.
  • Define and enforce commercial thresholds for CFO level sign-off.

Pricing Review & Control

  • Review all new pricelist assumptions and calculations for CFO review and approval.
  • Review and approve all customer pricing proposals against approved frameworks, margin thresholds, and discount authority matrices.
  • Challenge pricing exceptions and escalate where required.
  • Maintain and update the company's pricing policy and discount approval framework.
  • Monitor and report on pricing compliance, margin dilution, and discount trends.

Deal Review & Commercial Governance

  • Ensure all deals are structured in accordance with revenue recognition principles (IFRS 15) before commitments are made.
  • Creates deal models and analysis and review deal models for standard and bespoke contractual commitments, and partner with the Finance and business teams to develop accuracy and transparency of deal models, with regular post deal analysis and back-testing.
  • Interface with sales team to ensure better win rates and commercial maximisation of opportunities
  • Review deal structures for unusual payment terms or anything affecting revenue timing or recognition.
  • Partner with Sales to ensure pipeline reporting accurately reflects contractual status and booking criteria.

Reporting & Process Improvement

  • Produce regular management reporting on contract status, deal approvals, pricing compliance, and audit findings for the CFO.
  • Continuously improve frameworks, templates, and tools used across the control function.
  • Identify systemic risks or process gaps and propose solutions to strengthen the control environment.

Requirements

  • Commercial & Contractual Acumen: Deep understanding of contract structures, commercial terms, and risk identification within complex customer agreements.
  • Pricing & Margin Control: Ability to assess pricing proposals against approved frameworks, identify exceptions, and enforce discount authority policies. Deal model creation and post deal analysis will be a key part of the role.
  • Analytical Rigour: High level of accuracy and attention to detail when reviewing deals, contracts, pipeline analysis, and audit findings, drawing upon a wide range of both financial and non financial data sources.
  • Revenue Recognition: Strong working knowledge of IFRS 15 and its application to deal structuring and booking criteria.
  • Stakeholder Influence: Confident in constructively challenging senior commercial stakeholders and escalating risk appropriately.
  • Communication & Reporting: Able to produce clear, concise reporting for CFO and Executive team.
  • Leadership & Team Development: Experience managing and developing small teams, allocating workload, and maintaining performance standards.
  • Process & Controls Mindset: Ability to design, implement, improve and digitise approval workflows, audit frameworks, governance processes, and contractual datasets.

Desirable Skills

  • Experience with CRM and contract lifecycle management (CLM) systems.
  • Experience with sales force and associated tooling not least evidence of agentic operations
  • Exposure to customer audit processes in a B2B environment.
  • Professional qualification in finance, accounting, or law (e.g. ACA, ACCA, CIMA, or equivalent).
  • Background in a fast-growth or commercially dynamic business environment.
  • Familiarity with Salesforce or similar sales platforms.

Qualifications

  • Professional qualification in finance, accounting, or law (e.g. ACA, ACCA, CIMA, or equivalent).
  • Degree-level qualification in Finance, Accounting, Business, or Law (or equivalent experience).

Experience

  • Experience: 5+ years in a finance, commercial, or sales operations control role, ideally within a B2B environment; proven track record reviewing and approving complex customer contracts and deals.
  • Financial Controls: Demonstrated experience owning approval workflows and governance frameworks in a commercial setting.
  • Revenue Recognition: Practical knowledge of ASC 606 / IFRS 15 and its application to deal review and booking criteria.
  • Team Management: Experience managing and developing a small team with clear accountability and performance standards.
  • Stakeholder Management: Proven ability to influence and challenge senior commercial stakeholders constructively.
Principal Revenue Operations Business Analyst at Smartstream
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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