Sompo on cord

Sompo

Head of Claims Service Delivery

External position
London, UK
Hiring internally for Sompo?
Insurance
The Ease of Expertise.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Process management, Stakeholder Management
Other skills considered: Business Analysis, Operations recruiting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Head of Claims Service Delivery is accountable for both determining the optimal strategy for, and running, the end-to-end delivery of operational processing and continuous improvement, ensuring efficient, high-quality, and scalable operational services across the claims lifecycle. The role drives consistent service performance, strong controls, and continuous improvement through well-run BAU processes, process optimisation, standardisation, automation enablement, and disciplined delivery of operational enhancements.


What you will do

1) Claims operations service delivery

  • Own the operational delivery of claims processing services (e.g., FNOL administration support, document and diary management, bordereaux processing, data reconciliation where relevant, loss fund set-up and management, triage support, payments oversight, exception management, suspended message management, mass entry processing and oversight, joiners/movers/leavers processes, claims reversals, unallocated cash and month-end processes).
  • Ensure operational workflows meet agreed service standards for timeliness, quality, and customer/market outcomes.
  • Maintain appropriate resourcing, workforce planning, and capacity management to meet volume demand and volatility (including CAT/event support where applicable).
  • Establish clear operating procedures, handoffs, and controls to ensure consistent execution across teams and wider Sompo business functions.
  • Oversee the day-to-day management of claims admin outsourcing partners and be the escalation point for material issues.

2) Service performance management and governance

  • Define service KPIs, SLAs, and operational scorecards (e.g., turnaround times, backlog, rework, quality/error rates, payment timeliness, data completeness).
  • Run a disciplined performance cadence (daily/weekly operational reviews, monthly performance packs, executive escalations).
  • Identify operational risks and control issues early; implement corrective actions and preventative measures.

3) Continuous improvement and operational enhancement

  • Own the development roadmap for Claims Operations, prioritising initiatives based on impact, feasibility, risk reduction, and customer outcomes.
  • Lead end-to-end process improvement: mapping, simplification, standardisation, elimination of failure demand, and reduction in handoffs and rework.
  • Drive automation and digitisation enablement in partnership with Technology and Data teams (workflow tooling, straight-through processing, document ingestion, rules-based controls, automation).
  • Establish benefits tracking and value realisation (time saved, cost to serve reduction, improved quality, cycle time improvements).
  • Working with the Head of Claims Service Management, determine and own the optimal strategy for claims admin and processed with regard to outsourcing and location.

4) Operational controls, quality, and compliance

  • Ensure robust operational controls around payments, authority checks, segregation of duties, data handling, record management, and audit evidence.
  • Implement and maintain quality assurance for operational processes (sampling, calibration, root-cause analysis, corrective action).
  • Partner with Risk/Compliance/Internal Audit to support testing, remediation, and audit readiness for operational controls.

5) Stakeholder and cross-functional delivery

  • Partner with Claims leadership, claims handlers, technical complex claims, QA, Underwriting, Finance, Actuarial, IT, Data, Risk, and Compliance to align operational service delivery to business priorities.
  • Provide clear executive communications on service performance, operational risks, and improvement progress.
  • Where operations are supported by vendors/TPAs, partner with service management/vendor leads to ensure end-to-end service performance and joined-up accountability.

6) People leadership and culture

  • Build a culture of continuous improvement, ownership, and customer-centricity.
  • Ensure effective training, standard operating procedures, and knowledge management for operational processes.
  • Manage and support specific technical and operational team(s) within own function/specialism to ensure that people and processes are aligned with business needs and fit for purpose.

What you will bring

  • Extensive knowledge of London Market/Lloyd's claims systems and practices.
  • Good understanding of financial data flows and their importance in downstream functions and systems.
  • Experience at leading and managing others.
  • Extensive experience in Claims operational management within commercial and London Market/Lloyd's (re)insurance environments.
  • Experience of bordereaux management and loss funds, ideally including use of third party loss fund management providers.
  • Experience and a proven track record of leading delivery within a target operating model and strategic business initiatives to utilise data and technology to enhance technical claims performance and customer outcomes.
  • Experience working with Underwriting Operations, Finance, and senior claims/underwriting stakeholders.
Head of Claims Service Delivery at Sompo
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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