Springer Nature on cord

Springer Nature

Head of Digital and Creative Services

External position
Hiring internally for Springer Nature?
Publishing · Academic/Research
Opening doors to scientific discovery
Active
over 6 months ago
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Marketing
Experience level: Lead, Leadership
Core skills considered: Building Teams, Project Management, Stakeholder Management, Business development, Copywriting
Other skills considered: Content marketing, Agile, Scrum, Technical Direction

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Head of Digital and Creative Services will shape and activate the creative and digital strategy for Springer Health+, Adis and the Local Pillar, building the capability, governance and operating model needed to deliver high-quality digital and creative services consistently across global and local teams.

Reporting to the Digital Services Director, the role will lead the digital and creative services team as a centre of expertise and strategic enablement hub, establishing scalable ways of working, governance, supplier management and advisory support serving both pharma HQ and local affiliate teams across the world.

The Head will help teams in all locations identify, sell, scope, procure and deliver effective digital and creative solutions, acting as the bridge between commercial requirements, scientific content, local market needs, creative specialists and external production partners.

The Head will provision and promote creative and digital support to business stakeholders across the global agency businesses in the UK and USA, the six additional Local Pillar geographies across Europe and Asia, the Adis journals portfolio and the Independent Medical Education team in the UK and USA.


Accountability

The role is accountable for building an enablement model that supports both central and local teams, clarifies what should be delivered internally, externally or locally, and improves consistency, quality and cost control across the creative and digital supplier ecosystem.


Key Responsibilities

Market, service and commercial support

  • Collaborate with stakeholders from across the business to develop scalable digital and creative offerings that can be promoted and delivered across local and global teams.
  • Support the definition, scoping, budgeting and resourcing of solutions such as websites, HCP platforms, e-learning, video, animation, infographics, podcasts, data visualisation, omnichannel programmes and digital congress activities.
  • Provide oversight for particularly complex, high-value or strategically important digital and creative programmes enabling all offices to achieve self-sustaining digital and creative production capabilities
  • Provide strategic enablement to local teams, helping them translate client needs into strong briefs, appropriate solution choices, realistic budgets and well-managed supplier relationships.
  • Support country, account and business-development teams in the identification and shaping of appropriate digital and creative opportunities.
  • Contribute to account planning, client workshops, capability presentations, proposals and pitches where requested by business unit leaders.
  • Develop proof of concepts, templates, case studies and other promotional tools that enable teams to sell and deliver these services confidently.
  • Develop reusable briefing templates, supplier evaluation criteria, pricing guidance and decision tools that raise digital and creative confidence across countries without creating unnecessary central dependency.
  • Support the creation of clear, realistic and commercially sustainable scopes, budgets, production plans and delivery models.

Creative strategy and team management

  • Shape and implement the creative and digital strategy in alignment with the wider strategy and priorities established in consultation with senior business stakeholders across SH+, Adis and the Local Pillar. This includes defining the future-state role of the digital and creative services team as a strategic enablement function, centre of expertise and catalyst for capability building across geographies.
  • Manage the creative team, including objectives, performance, workload, priorities, wellbeing and resource allocation.
  • Build the team's capability to advise, challenge and enable internal stakeholders on creative and digital strategy, supplier selection, solution design, production quality and cost-effective delivery.
  • Match internal and external creative resources to projects according to requirements, specialist skills, capacity, cost and timescales.
  • Identify capability and capacity gaps and recommend appropriate recruitment, development, supplier or organisational responses.

The postholder will manage creative professionals and is expected to have a strong grasp on high-quality design work but is not required to be a practising designer or provide specialist design coaching.

Creative production and workflow

  • Design, introduce and maintain a consistent, scalable creative and digital production process covering requests, briefing, procurement, resource allocation, production, review, approval and completion. The process should be usable by both central and local teams and should support better decision-making even where delivery is completed by external vendors.
  • Select and manage the workflow tools required for scheduling, capacity planning, collaboration, review, approval and reporting.
  • Establish clear responsibilities, handovers and quality checkpoints, ensuring briefs are actionable and appropriate specialist review is included.
  • Identify practical opportunities to use AI tools and automation to improve productivity, streamline routine production tasks and reduce avoidable rework across digital and creative workflows.
  • Promote appropriate adoption of AI-assisted ways of working within the team, ensuring tools are used responsibly, transparently and with suitable human review.
  • Monitor workloads, capacity, project status and bottlenecks, continually improving the process to reduce delays, rework and inefficient use of resources.

Partners, standards and governance

  • Build and manage a preferred network of agencies, freelancers, technology partners and specialist suppliers, including selection, onboarding, commercial negotiation, capacity planning and performance review.
  • Determine the appropriate balance between internal delivery, external production, reusable templates and suitable automation.
  • Establish and maintain proportionate standards for creative production, quality assurance, brand consistency, user experience, accessibility, AI-assisted production and supplier delivery.
  • Work with creative, scientific, editorial, technical, legal, compliance and information-security specialists to ensure work receives the appropriate review and governance.
  • Introduce governance for externally delivered creative and digital work, including common briefing expectations, supplier monitoring, quality review, cost transparency and post-project learning.

Operational and financial management

  • Maintain oversight of workload, capacity, supplier commitments, delivery performance and the financial health of significant projects. Use this visibility to identify duplicated effort, unmanaged supplier spend and opportunities to consolidate or improve external delivery models.
  • Regularly review the cost, performance, quality and value of vendors, including those used by local teams, and recommend improvements to supplier selection, briefing, pricing, governance and delivery oversight.
  • Report significant operational, financial, quality or capability risks

Skills, Experience, Qualifications:


Essential experience and capabilities:

  • Significant experience managing creative, digital or integrated production teams in a medical communications/healthcare communications, agency.
  • Proven experience implementing creative and digital capabilites development and delivery strategies.
  • Experience building shared services, centres of expertise or enablement models that support distributed teams without removing local ownership.
  • Strong understanding of creative production, workflow design, resource management and quality assurance.
  • Experience selecting, implementing and maintaining workflow tools for briefing, scheduling, review, approval and reporting.
  • Good knowledge of digital deliverables and the disciplines required to scope and produce them.
  • Experience managing agencies, freelancers, production partners or other specialist suppliers, including organisations with English as a second language
  • Ability to coach non-specialist commercial and local market teams on how to brief, assess, challenge and manage digital and creative suppliers effectively.
  • Strong project, commercial and financial-management skills, including estimating, budgeting, capacity planning and supplier-cost management.
  • Confident client-facing, presentation and stakeholder-management skills.

Company Benefits

TBC
Head of Digital and Creative Services at Springer Nature
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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Message Alex Yeates at Starling Bank
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