StudyGroup on cord

StudyGroup

Operations Officer

External position
London, UK
Hiring internally for StudyGroup?
E-Learning · EdTech
A better world through education.
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Mid
Core skills considered: Business Analysis, Process management, Stakeholder Management, Customer service
Other skills considered: Customer support, Escalations handling, Communication software

Logistics

Base salary: £30K - £35K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We are seeking a professional and organised Operations Officer to manage the front-of-house operations and support the smooth running of our business school. The role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a fast-paced academic environment.

This is an ideal role for someone who is hands-on and organised. The Operations Officer will work with the Student Experience and Estates teams to implement that fundamental operational processes needed to enable industry and engagement, student experience and timetabled academic events to run effectively and that the school meets all health and safety requirements and always ensure excellent building and classroom standards.

The postholder will report to the Director of Student Experience and Operations. The postholder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.


About the Role

  • Serve as the first point of contact for students, staff, visitors, and external stakeholders, providing a welcoming and professional experience.
  • Liaise with building management to arrange opening hours, visits, security passes and operations of key events including inductions and arrivals periods and daily building opening set up and close downs.
  • Maintain accurate records of visitors, deliveries, and facility usage.
  • Manage detailed building checks daily, weekly, and monthly to identify and resolve maintenance, cleaning, and health and safety issues.
  • Support health, safety, and security protocols, including staff/student access cards and emergency evacuation procedures.
  • Coordinate directly with Building Management and Health and Safety and Estates teams to enable reporting, repairs,
  • Support the daily operation of the centre and campus events ensuring the operations for industry and engagement, student experience and timetabled academic events run effectively
  • Coordinate meeting rooms, events, and facilities, ensuring spaces are prepared and well-maintained.
  • Ensure the building maintains a high standard of safety, cleanliness, and organisation in communal areas and teaching spaces and liaising with contractors and the internal property services team to resolve issues efficiently.
  • Attend H&S bi-annual meetings and represent the needs of the school in meetings
  • Maintain H&S noticeboards with latest guidance
  • Deliver H&S overview as part of staff onboarding and relevant share policies and procedures
  • Update BrightSpace (Virtual Learning Environment) with updates to policy and procedures
  • Manage Fire Wardens and First Aiders to ensure they are fully trained and briefed on policies and procedures
  • Lead Fire Warden for fire evacuation drills
  • Assist with administrative tasks such as ordering office supplies, managing equipment, and updating internal systems.
  • Provide logistical support including rooms bookings/catering for conferences and speaker events hosted by the school.
  • Assist with budget tracking and invoice management.
  • Liaise closely with the Student Services team on student-related queries to sign post to ensure a seamless student experience.
  • Maintain the Workplace Health & Safety Inspection Checklist
  • Resolve issues and conflicts and escalate to appropriate level when require
  • Attend H&S bi-annual meetings and represent the needs of the school in meetings
  • Represent and feedback on the needs of the UOHL at Health & Safety meetings

General

  • Be a key point of contact for all students.
  • Support with duties on reception areas and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
  • Foster productive relationships with internal and external stakeholders
  • Any other duties as required by the Director of Student Experience and Operations or Head of School

About You

  • Professional experience demonstrating ability to work and think independently
  • Work experience, skills, and competencies
  • Office or facilities experience
  • Strong interpersonal, verbal, and written communication skills, including excellent face-to-face and telephone communicator
  • Commitment to the highest standards of quality and customer service
  • Excellent organisational and administrative skills
  • Strong computer skills including Microsoft Office
  • Flexibility to respond to a variety of work situations and demands
  • Ability to work independently and as part of a team
  • Ability to prioritise and handle multiple tasks and deadlines
  • Proactive and creative approach to problem solving and a positive, can-do attitude
  • First-rate attention to detail
  • Ability to maintain composure in a fast-paced environment
  • Ability to interact with a culturally and ethnically diverse population of students, faculty, and staff with diplomacy
  • Willingness and ability to work outside of traditional business hours and occasional weekends
  • Office or facilities experience
  • Effective communication skills with the ability to build relationships with a wide range of stakeholders.
  • Ability to prioritise workload, problem-solve and work both independently and as part of a team
  • Commitment to equality, diversity, inclusion, and student success.
  • Supporting students in an educational context
  • Working to develop, build and maintain the Student Experience
  • Working in a regulated environment
Operations Officer at StudyGroup
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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