Superdrug on cord

Superdrug

Online Business Merchandiser

External position
Croydon, UK
Hiring internally for Superdrug?
Consumer Goods · E-Commerce · Fashion
One stop shop for beauty, health & skincare.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Analyst
Experience level: Mid, Senior
Core skills considered: Business Analysis, CRM, Content marketing, Conversion rate optimisation, Customer profiling
Other skills considered: Digital Marketing Strategy, SEO, Product marketing, Project Management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Online Health Experience Manager is responsible for growing Superdrug's online healthcare business by creating market-leading digital health experiences that help customers find, understand and access the right products, services and advice. The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance.


Key Responsibilities

  • Leading the online healthcare customer experience roadmap across Superdrug.com and the app.
  • Improving health search, autocomplete, search filters, no-results journeys and solution-led navigation so customers can find the right product, content or service by symptom, condition or health need.
  • Working with UX, product and technology teams to organise digital health journeys around customer needs.
  • Partnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust signals.
  • Working with the content team to develop expert-led Health Hub content and condition guides that are easy to scan, commercially connected and discoverable through on-site search, SEO and GEO.
  • Working with Healthcare Services to make Online Doctor and healthcare services visible at the point of need across PDPs, service landing pages, Health Hub content and app journeys.
  • Reducing customer friction from symptom discovery through consultation, booking, treatment or prescription fulfilment.
  • Creating connected customer journeys that link health needs, products, services, content, CRM and digital marketing activity into complete health missions.
  • Working with CRM and Loyalty teams to build replenishment reminders, seasonal health nudges and lapsed customer win-back journeys.
  • Using customer behaviour, search insight, loyalty data and performance reporting to identify opportunities, prioritise activity and measure commercial impact.
  • Supporting AI-enabled health experiences, including AI-ready content, natural language search, intent recognition, personalisation, routine builders and lifecycle recommendations.
  • Managing cross-functional delivery from concept through testing, launch and optimisation.

This job is a good fit for you if

  • You are a self starter and able to identify opportunities and implement them.
  • You are motivated by finding growth opportunities and turning ideas into measurable results.
  • You get satisfaction through delivering improvements that make a genuine difference to customers and business performance.
  • You enjoy solving customer problems and making complex health journeys feel simple, reassuring and accessible.
  • You know you add value through combining commercial thinking with customer insight and digital execution.
  • You understand how content, commerce, search, CRM, UX and technology work together to create brilliant customer experiences.
  • You are good at balancing strategic planning with hands-on delivery.
  • You can easily build relationships and bring people together around a shared goal.
  • You have developed the ability to influence multiple teams and manage competing priorities.
  • You enjoy working in a fast-paced environment where priorities evolve and innovation is encouraged.
  • You are curious about emerging technologies, including AI, and how they can improve customer experience, discovery and personalisation.

What you'll need

  • Experience in ecommerce, digital trading, digital product, CRM, online marketing, customer experience or a related digital commercial role.
  • Strong understanding of customer journey optimisation, conversion principles, digital merchandising and onsite experience.
  • Experience using customer insight, search data, analytics and commercial performance reporting to inform decisions.
  • Working knowledge of content strategy, SEO, GEO, search optimisation and personalisation.
  • Experience delivering cross-functional projects involving commercial, customer, technology and operational stakeholders.
  • An understanding of healthcare, pharmacy, wellbeing or regulated customer journeys would be valuable.
  • Knowledge of AI, digital innovation or emerging customer engagement technologies would be beneficial.

Company Benefits

  • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
  • 2 staff discount codes for yourself and a family member or friend
  • 30% discount on Superdrug Own Brand Products both in store and online
  • Company pension matching and bonus
  • Unrivalled Learning and Development programmes
Online Business Merchandiser at Superdrug
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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