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Tano

Senior Account Manager, Creator Growth

External position
London, UK
Hiring internally for Tano?
Machine Learning and AI · Marketing and Advertising
Hire Tano to partner with 100x more influencer-affiliates and drive revenue at a fraction of the CAC
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Account Executive
Experience level: Senior, Lead
Core skills considered: Account Management, Business development, Growth marketing
Other skills considered: Customer service, Communication software

Logistics

Base salary: £55K - £90K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

Tano helps some of the fastest-growing consumer brands build creator programmes that operate as real, scalable growth channels. We combine strategy, software and agentic AI to help brands activate, engage and retain thousands of creators through personalised, lifecycle-driven programmes: driving revenue, customer acquisition and a consistent supply of high-performing creative.

We're looking for an amazing Senior Account Manager to own and grow a portfolio of these programmes.

This isn't a traditional account management role where success means keeping the client happy and delivering campaigns on time. You'll own the strategy and performance of your accounts: deeply understanding the client's business, identifying where the growth opportunities are, designing the creator programme around them and continually experimenting to improve performance.

You'll be part strategist, part operator and part account manager. You'll be comfortable moving between a client strategy session, interrogating programme data, designing a creator experiment and working with our product and AI infrastructure to execute it at scale.

Ultimately, we want you to treat each creator programme like a growth channel you own.


What you'll do

Own and grow your accounts

You'll own the day-to-day and strategic relationship with a portfolio of high-growth DTC brands.

That means understanding their business beyond the creator programme: their customer, product, growth model, commercial priorities and the role creators need to play within them.

You'll translate that into a clear programme strategy and be accountable for delivering against the client's objectives: whether that's new customer acquisition, revenue, creator-led content supply or generating creative for paid social.

You won't wait for clients to tell you what to do next. You'll identify the opportunity, build the recommendation and confidently lead them towards it.

Build brilliant creator programmes

You'll design programmes that systematically drive the creator behaviours our clients need. That might mean:

  • Identifying the creator niches and consumer communities most likely to drive incremental growth.
  • Building creator personas around a brand's highest-value customer segments.
  • Designing creator journeys from first activation through to repeat posting, sales and long-term advocacy.
  • Developing gifting, incentive, commission and retention strategies.
  • Identifying how and when creators should be re-engaged around product launches, seasonal moments and commercial priorities.
  • Using Tano's agentic infrastructure to deliver personalised creator experiences across thousands of relationships.

We don't believe there's one blueprint for a successful creator programme, and the goalposts are always moving. You'll understand the psychology of the product and customer, then build the programme around the behaviours required to grow it.

Turn data into decisions

You'll own the performance story for your accounts.

You'll know which metrics matter, which don't, and what the numbers are actually telling us.

Rather than reporting that creator activation increased 15%, you'll want to understand why it increased, what changed, whether we can replicate it and what we should do differently as a result.

You'll combine quantitative performance data with qualitative signals from creators and clients to identify opportunities others might miss.

And you'll communicate those insights simply and persuasively, whether that's in a weekly update or a strategic recommendation to a CMO.

Experiment constantly

We're building a new category, so there often won't be an existing playbook. You'll form hypotheses, design experiments and use the results to continuously improve the programmes you own.

That could mean testing creator segments, gifting strategies, incentive structures, communication cadence, messaging, lifecycle interventions or hundreds of smaller variables that influence creator behaviour.

You understand that sometimes the biggest performance unlock is a sophisticated programme redesign, and sometimes it's changing a 200-word creator email to 50 words. You're interested in both.

Shape what we build next

You'll work closely with product and engineering, a critical part of the job. You are closest to how these programmes actually run and what clients actually need, so the frameworks you build and the bottlenecks you hit feed directly into what we automate next.


Who you are

  • You're commercially minded and genuinely curious about how consumer businesses grow. You understand that creator marketing doesn't exist in isolation from the rest of a brand's marketing mix.
  • You love performance DTC marketing, and you're excited by the idea of growing an influencer channel into something that genuinely moves the numbers.
  • You love account management. You enjoy getting underneath a client's business, earning their trust and becoming the person they rely on to tell them what should happen next.
  • You're analytical, but you're not a reporting machine. Data is useful to you because it helps you make better decisions. No data for data's sake.
  • You're equally comfortable with the quantitative and qualitative. You can spot a pattern in a dataset, but you also understand that creator behaviour is human: messaging, timing, incentives, relationships and experience all matter.
  • You're a builder. Ambiguity doesn't make you wait for instructions; it makes you start forming a hypothesis.
  • You have a bias towards action. You'll make sensible decisions quickly, test them, learn and course-correct rather than endlessly seeking certainty.
  • You're excited by what AI makes possible. You don't need to be technical, but you're interested in how agentic AI can fundamentally change the economics and scale of relationship-driven marketing.

Your experience

We care more about how you think than having followed one specific career path.

You might have done a few years brand side (growth, ecommerce, creator marketing or CRM at a high-growth consumer brand) and be looking for a new avenue for growth. Or you might have done a stint at a performance agency managing accounts properly, and want to switch gears and join a tech company.

We'd expect you to have:

  • 3+ years' experience in DTC/ecommerce, growth marketing, performance marketing, creator/affiliate marketing or performance-led agency account management.
  • Strong commercial instincts and a good understanding of how DTC businesses acquire and retain customers.
  • Experience owning a channel, account, programme or commercial workstream against measurable targets.
  • Strong analytical skills and experience turning performance data into clear recommendations and actions.
  • Experience designing and running structured experiments rather than relying purely on intuition.
  • Excellent communication skills, including presenting recommendations and performance to senior stakeholders.
  • The confidence to challenge clients constructively, make a recommendation and own the next step.
  • Evidence that you've built or improved something, not simply operated an existing process.

Experience in affiliate or creator marketing is useful, but it isn't essential. We'd rather hire an exceptional growth thinker who understands consumers, data and client relationships than someone who has spent years executing traditional influencer campaigns.

Senior Account Manager, Creator Growth at Tano
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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