Tecknuovo on cord

Tecknuovo

Business Operations Transformation Consultant

External position
London, UK
Hiring internally for Tecknuovo?
Consultancy
We are a technology consultancy with a Deliberately Different ethos
Posted
a week ago
Checked
cord regularly checks that external positions are still open
12 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior
Core skills considered: Business Analysis, Process management
Other skills considered: Project Management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: FTC
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Tecknuovo has grown quickly, and many of the processes, controls and ways of working that support our business have evolved organically alongside that growth. As we look ahead, we want to take a more deliberate approach to how our internal business operations work together, ensuring we have the right foundations to support our next stage of growth.

Our business operations remit extends beyond our core corporate functions of Legal, Governance, Risk and Compliance (GRC), IT, People and Finance. It also includes the operational infrastructure supporting our consultant community, quality assurance, frameworks and accreditations, business systems, suppliers, health and safety, and facilities.

While these areas are functioning, ownership and responsibilities have developed across different teams over time. This has created opportunities to improve how processes connect, clarify accountability, reduce dependencies and ensure operational activities sit in the right places.

We are looking for an experienced Business Operations Transformation Consultant to embed themselves in our business, develop a practical understanding of how our functions and teams operate, and help us build a clearer, simpler and more scalable approach.

This is a hands-on diagnostic and transformation engagement rather than an ongoing operational leadership position. You will work closely with our functional leaders and teams to understand how things work in practice, identify opportunities for improvement and actively support changes that strengthen our operational foundations.

We are not looking to centralise all operational activity, replace existing functional expertise or undertake a wholesale organisational redesign. Our priority is to strengthen the operational infrastructure connecting our teams while preserving the agility, pace and accountability that are important to how Tecknuovo operates.


Key Responsibilities

  • Assess our current business operations: Embed yourself across our core functions, working directly with leaders and teams to understand their responsibilities, day-to-day activities, processes and operational challenges. Build a practical, end-to-end understanding of how work gets done, where responsibilities sit and how functions connect.
  • Review our operational infrastructure: Evaluate the processes and ownership supporting consultant workforce operations, including screening, onboarding and ongoing compliance; ISO and quality management; operational assurance; frameworks and accreditations; business systems and tooling; supplier contracts and renewals; insurance; health and safety; and office and facilities operations.
  • Identify operational gaps and opportunities: Examine where ownership is unclear or overlapping, where processes are fragmented or unnecessarily complex, and where manual activity, duplicated controls, ineffective hand-offs or key-person dependencies create inefficiency or risk. Distinguish between underlying issues and their symptoms to identify which areas genuinely require change.
  • Clarify ownership and accountability: Recommend how responsibilities and decision rights should be structured across specialist functional ownership, operational execution, governance, assurance, systems and tooling, technical and cyber security, and business-wide coordination. Ensure improvements strengthen accountability without unnecessarily centralising activity or changing established specialist ownership.
  • Improve cross-functional ways of working: Work alongside teams to simplify processes, strengthen communication and improve how information, decisions and responsibilities move between functions. Address gaps between policy, governance and operational execution while maintaining proportionate controls and oversight.
  • Shape a scalable future-state operating model: Develop pragmatic recommendations for how internal business operations should evolve as Tecknuovo grows. Consider organisational ownership, functional interfaces, governance and management forums, reporting, operational controls, systems, capability, capacity and organisational resilience.
  • Consider evolving technical and operational responsibilities: Assess how internal IT operations interact with wider technical and cyber security capability, identifying where clearer separation of responsibilities or accountability may be appropriate as these areas mature.
  • Assess systems and operational dependencies: Review how business systems, suppliers, recurring operational requirements and supporting controls are owned and managed. Identify opportunities for simplification, automation, consolidation and improved resilience.
  • Drive and support operational improvements: Take an active role in addressing identified gaps and inefficiencies, working alongside teams to simplify processes, clarify responsibilities, improve hand-offs and implement agreed changes. Balance the wider transformation objectives with practical, hands-on support where it will make the greatest difference.
  • Develop a prioritised transformation roadmap: Translate findings into a practical, phased implementation plan that distinguishes between immediate improvements and changes required as the business grows. Identify where accountability needs to evolve, where additional capability may eventually be required and which existing arrangements should be retained.

By the end of the engagement, you will have provided a clear view of our current operational landscape, including critical processes, systems, controls, dependencies and accountability. You will leave us with an agreed understanding of ownership and decision rights, recommendations for a simpler and more joined-up future-state model, and a prioritised roadmap covering processes, systems, governance, assurance, capability and organisational responsibilities, alongside tangible improvements already underway.


Who You Are and How You'll Make an Impact

You are an experienced business operations or transformation professional who has previously reviewed, improved and helped shape the internal operations of a growing organisation. Your experience is likely to span operational transformation, business operations and organisational effectiveness, giving you the breadth to look across multiple functions rather than approaching challenges through a single specialist discipline.

You have led end-to-end operational reviews, bringing together an understanding of processes, organisational structures, systems, controls and accountability to identify opportunities for meaningful improvement. You are comfortable working across functions such as Legal/GRC, IT, People and Finance, and understand how their responsibilities and dependencies influence the effectiveness of wider business operations.

You bring strong process and organisational design experience, with the ability to distinguish between issues that require changes to structure or accountability and those that can be addressed through clearer processes, stronger coordination or better use of existing resources.

You understand the importance of operational assurance, quality management, governance and controls, but recognise that these need to be proportionate to the organisation. You can identify operational risks and resilience gaps without defaulting to additional layers of process or oversight.

You are equally comfortable stepping back to assess the bigger operational picture and getting involved in the detail of how things work. You take the time to understand the people, roles and processes behind each function, and are willing to work alongside teams to resolve challenges and put improvements into practice. You bring a practical, delivery-focused approach rather than operating purely in an advisory capacity.

You are confident working directly with senior leadership and established functional experts, asking the right questions, challenging constructively and building a clear understanding of how the business actually operates. You can navigate competing perspectives, make sound judgements about where accountability should sit and translate complex operational findings into straightforward recommendations.

You have experience developing and delivering practical implementation plans that consider organisational maturity, available capability and business priorities. Rather than producing a theoretical target operating model, you focus on changes that can realistically be implemented and sustained.

Experience supporting the growth or transformation of a technology, consulting or professional services organisation would be particularly valuable.

Most importantly, you bring the curiosity and judgement to understand why things work as they do, recognise what is already effective and identify where change will make a genuine difference. Your impact will be measured by the clarity, simplicity and scalability of the approach you leave behind, as well as the practical improvements you help deliver.


A Day in the Life

Your day might begin with a discussion with one of our functional leaders to understand how a particular operational process works, who is accountable for it and where it connects with other teams. You could be exploring how consultant onboarding and compliance activities move between functions, or reviewing how operational assurance requirements translate into day-to-day responsibilities.

You might then spend time working directly with colleagues across People, Finance, IT or Legal/GRC, getting underneath how their

Business Operations Transformation Consultant at Tecknuovo
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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