Teya  on cord

Teya

Customer Due Diligence Analyst

External position
London, UK
Hiring internally for Teya ?
FinTech · Payments · Finance
Combining care and technology to help local businesses thrive.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Mid
Core skills considered: Risk mitigation, Data Protection, Data Security
Other skills considered: Customer service, Escalations handling, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a Customer Due Diligence (CDD) Operations Analyst you will be responsible for reviewing and managing customer due diligence cases across onboarding, event-driven triggers, and periodic reviews. Working as part of Teya's Financial Crime team, you will play a critical role in ensuring that customer information is captured accurately, decisions are well-documented, and regulatory requirements are met - all while maintaining a high-quality customer experience. You will be comfortable working in a fast-paced, evolving environment, exercise sound judgement in ambiguous situations, and adapt readily to new tools and ways of working, including AI-augmented workflows.


Key Objectives

  • Review onboarding, event-driven, and periodic review CDD cases in a timely manner, ensuring all cases are completed within agreed SLAs and to a consistently high standard of quality.
  • Collect and assess customer information in line with Teya's risk appetite and regulatory requirements, making risk-based decisions that are proportionate, documented, and defensible.
  • Produce clear, complete case documentation that tells the story of a decision, - including the rationale for edge cases, - without gaps that require follow-up to interpret.
  • Exercise sound judgement on ambiguous cases, escalating where genuinely needed rather than routinely, and articulating reasoning clearly when doing so.
  • Identify patterns or anomalies across casework and raise issues proactively with a proposed solution, contributing to the continuous improvement of CDD processes.
  • Collaborate effectively with colleagues across Compliance, Sales and Customer Support, to gather information and resolve queries efficiently.
  • Engage constructively with new tooling and AI-augmented workflows, looking for smarter ways to work rather than defaulting to legacy manual approaches.
  • Keep up to date with AML/KYC regulations, financial crime typologies, and internal policy changes to ensure casework reflects current standards and best practice.

Job Requirements

  • A minimum of 2 years of experience in a CDD, KYC, or financial crime operations role, ideally within payments, card acquiring, or e-money.
  • Working knowledge of UK and EU AML/KYC regulations and an understanding of how they apply to customer due diligence activity.
  • Familiarity with card acquiring and/or e-money or banking products and the financial crime risks associated with them.
  • Strong analytical skills, with the ability to interpret customer information and risk indicators and draw well-reasoned, documented conclusions.
  • Sound judgement in ambiguous situations - able to make risk-based decisions without excessive escalation, and to clearly articulate the rationale behind them.
  • Excellent written communication skills, with the ability to produce structured, complete, and reviewer-ready case notes and decisions.
  • Highly organised, with strong attention to detail and the ability to manage a varied caseload consistently against volume targets and SLAs.
  • A strong sense of ownership - follows through end-to-end, flags blockers early, and does not need to be chased to complete work.
  • A collaborative team player with good interpersonal skills and a professional approach to cross-team engagement.

Desirable

  • AML or KYC qualifications (e.g. ICA or ACAMS), or working towards certification.
  • Experience using case management systems or CDD/KYC tooling

Company Benefits

  • Health Insurance
  • Life Insurance
  • Stocks
  • Pension
  • L&D Budget
Customer Due Diligence Analyst at Teya
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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