The Scale Factory on cord

The Scale Factory

Engagement Manager

External position
London, UK
Hiring internally for The Scale Factory?
Consultancy · Engineering
Empowering technology teams to deliver more on the cloud. We're an AWS and Kubernetes certified provider.
Active
over 6 months ago
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Project Manager
Experience level: Mid, Senior, Lead
Core skills considered: Agile, Scrum, Business Analysis, Project Management
Other skills considered: Stakeholder Management, Client relations, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Engagement Manager provides the client-facing wrapper around our delivery. The role runs everything around the work - onboarding, coordination, governance, reporting, scope control and commercial hygiene.

This role is practice-agnostic. Engagement Managers work across the full delivery portfolio and are assigned by engagement size, complexity and client profile rather than by technology.


Key Responsibilities

Client Onboarding & Mobilisation

  • Mobilisation: lead engagement onboarding covering access, security prerequisites, environments, tooling and client-side logistics.
  • Stakeholder mapping: build and maintain the client stakeholder map, communications plan and agreed ways of working.
  • Readiness: clear the prerequisites identified by the Delivery Manager so the team is productive from day one.
  • Kick-off: run kick-off jointly with the Delivery Manager, owning agenda, governance and ways of working while they own approach and technical plan.

Engagement Governance & Reporting

  • Planning: own the milestone plan, RAID log and dependency management, built on the Delivery Manager's technical view and task-level plan.
  • Client cadence: run status reporting, steering meetings and service reviews at the agreed rhythm.
  • Single view: maintain an accurate, current view of engagement health in the agreed system of record.
  • Pairing rhythm: hold a standing weekly session with the Delivery Manager covering progress, risk, scope signals, resourcing, burn and client temperature; share client reporting with them before it is issued.

Scope Discipline & Change Control

  • Scope Creep: identify scope creep early and raise change requests before unagreed work is absorbed into delivery.
  • Impact: assess the plan and commercial impact of change, using the Delivery Manager's sizing, and hand commercial negotiation to Account Management.
  • Traceability: ensure commitments made during pre-sales or in-flight conversations are visible, sized and formally agreed.

Commercial & Operational Hygiene

  • Burn: track spend against budget and flag variance early enough to act on it.
  • Timesheets: drive accuracy and completeness across the engagement team.
  • Billing: manage milestones and invoicing triggers and provide inputs to WIP and revenue recognition.
  • Resourcing: raise demand to Delivery Operations against the skills and shape specified by the practice, and flag changes to that demand as they emerge.

Client Relationship & Escalation

  • Day-to-day contact: act as the client's point of contact for status, scope, logistics and escalation.
  • Triage: route technical and quality issues to the Delivery Manager and their practice; handle engagement, governance and relationship issues directly.
  • Joint position: agree a position with the Delivery Manager before responding to any client escalation.
  • Protect the practitioner relationship: ensure the Delivery Manager stays visible to the client and speaks to the technical narrative rather than being screened from it.
  • Growth signals: surface organic opportunity to Account Management without taking on the commercial conversation.

Closure & Continuous Improvement

  • Closure: run handover, lessons learned and transition to next phase or run.
  • Evidence: capture references, case study material and delivered outcomes.
  • Feedback loop: feed practical improvements back into the delivery standards owned by Delivery Operations.

Key Skills and Experience

  • PRINCE2, Agile/Scrum or PMP certification.
  • Engagement or delivery management experience gained in a consultancy, agency or professional services environment, running multiple concurrent client engagements.
  • Client-facing confidence: able to chair a steering meeting, deliver unwelcome news and manage senior stakeholder expectations without escalating every decision.
  • Influence without authority: effective working alongside senior practitioners they do not line manage.
  • Technical literacy: enough understanding to challenge a plan and hold a credible conversation with engineers. Deep specialism in any one technology is not required.
  • Commercial acumen: scope and change control, budget tracking, invoicing, and accurate forecasting inputs.
  • Governance discipline: structured reporting, RAID and milestone planning, fluent in both iterative and stage-gated delivery approaches.
  • Organisation: able to hold several engagements in view at once and stay ahead of each of them.

Desirable

  • Exposure to technical delivery across more than one domain, such as cloud, data, quality engineering or automation.
  • Experience of both project-based and ongoing managed service engagements.
  • Familiarity with resourcing, capacity planning or professional services automation tooling.

Company Benefits

  • You’ll have 25 days holiday per year (plus bank holidays), and you’ll start with 10 Development Days per year
  • Flexible working policy
  • You’ll get a powerful laptop computer, as well as all the accessories you need for a comfortable and ergonomic working environment
  • We provide access to a BUPA Employee Assistance Program (EAP). Scale Factory colleagues, and their families (over 16 years old) can call a helpline number at any time of day to get emotional and practical advice and support on a range of topics
  • Once you’ve passed your probation period, we provide a number of other benefits:
  • We provide (optional*) private health insurance through Vitality, which also delivers various rewards for staying active, focusing on mental health, and buying healthy foods
  • We pay into a Nest Workplace Pension Scheme on your behalf, at a higher percentage rate than the statutory minimum
  • We provide Aviva Group Life and (optional*) Critical Illness Insurance policies, to help provide some financial safety to you and your loved ones in case something goes wrong
  • We’ll review your salary annually, either in April or October, depending on your start date with us
* Health and Critical Illness insurance are optional, as they’re taxable in the UK

Engagement Manager at The Scale Factory
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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