TP ICAP Group on cord

TP ICAP Group

Production Engineer

External position
London, UK
Hiring internally for TP ICAP Group?
Finance · Investment
We connect clients seamlessly and responsibly across the world’s financial, energy and commodities markets.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Senior, Lead
Core skills considered: Linux, Windows, Cloud Computing
Other skills considered: Docker, Kubernetes, Python

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Liquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.

This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies. The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.

The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.


Role Responsibilities

  • Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform
  • Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team
  • Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes
  • Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives
  • Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform
  • Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence
  • Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues
  • Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US
  • Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights
  • Occasional weekend work will be required during major upgrades and out of hours testing

Experience / Competences


Essential

  • Hands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider)
  • Deep application support experience within a Unix / Linux environment
  • Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows
  • Strong experience supporting and troubleshooting Windows Server environments
  • Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues
  • Working knowledge of multiple buy-side or sell-side Order Management Systems
  • Strong understanding of international equity market mechanics, flows, and settlement processes
  • Proven ability to lead multiple projects simultaneously, delivering to deadlines
  • Expert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuning
  • A natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functions
  • Motivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the team
  • Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making
  • Passionate about customer satisfaction and service excellence
  • Excellent organisational skills with the ability to prioritise under pressure
  • Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)
  • Willing to embrace core business values demonstrated by day-to-day work ethic
  • Analytical and disciplined approach to problem-solving, with a focus on prevention over reaction
  • Must be a team player who actively participates in projects, mentors others, and collaborates across departments
  • Must be flexible in relation to working hours
  • Positive approach to the day-to-day, with the resilience to handle high-pressure production incidents

Desired

  • Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
  • Proven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutions
  • Hands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observability
  • Deep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA markets
  • Experience designing and supporting message-based architectures (Solace, Kafka, or similar)
  • Practical understanding of global Listed Derivatives markets and system workflows
  • Proven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisation
  • Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing
  • Experience with industry-standard monitoring tools (ITRS or similar) including configuration and alert design
  • Advanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider team
  • Understanding of financial regulations and reporting requirements in EMEA and Asia cash equity markets
  • Experience mentoring and developing junior team members
Production Engineer at TP ICAP Group
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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