TP ICAP Group on cord

TP ICAP Group

Global Head of Operational Services

External position
London, UK
Hiring internally for TP ICAP Group?
Finance · Investment
We connect clients seamlessly and responsibly across the world’s financial, energy and commodities markets.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business development
Other skills considered: Business Development Strategy, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Global Head of Operational Services is responsible for the strategic leadership, governance, operational performance and transformation of TP ICAP's global Client Lifecycle Management (CLM) and Party Reference Data functions.

The role is accountable for ensuring the effective onboarding, maintenance and offboarding of clients, counterparties and related entities across the Group, while maintaining the integrity, quality and governance of Party Reference Data used throughout TP ICAP's front-to-back ecosystem.

The role will lead globally distributed teams across EMEA, Americas and APAC and will be responsible for delivering operational excellence, regulatory compliance, client experience, risk reduction and strategic transformation initiatives. The role forms part of the Global Operations Leadership Team and will work closely with Compliance, Risk, Technology, Legal, Finance, Data Management and Front Office stakeholders.


Role Responsibilities

Leadership & Strategy

  • Lead and develop the global Operational Services function across all regions.
  • Define and execute the strategic direction for Client Lifecycle Management and Reference Data operations.
  • Drive a culture of accountability, continuous improvement, collaboration, and client service excellence.
  • Contribute to the wider Global Operations strategy and transformation agenda.
  • Lead annual planning, budget and resource management activities for the function. Responsibilities for strategic planning, operational efficiency, governance and resource management align with TP ICAP leadership role expectations.

Client Lifecycle Management

  • Ensure the effective delivery of operational services in line with agreed service levels, regulatory requirements, and business expectations.
  • Maintain oversight of the end-to-end client lifecycle, including onboarding, periodic reviews, offboarding, and associated regulatory controls.
  • Oversee Reference Data management activities, ensuring the integrity, accuracy, and maintenance of critical business data.
  • Act as the senior escalation point for Operational Services matters globally.
  • Establish a globally consistent governance framework for client lifecycle activities

Risk, Control & Governance

  • Maintain a strong operational risk and control framework, ensuring compliance with applicable regulations, policies, and internal standards.
  • Lead engagement with Internal Audit, Risk, Compliance, and other control functions.
  • Ensure operational activities align with the firm's risk management framework and governance requirements.
  • Establish and lead governance forums to drive transparency, accountability, and continuous improvement across the function.

Data Governance

  • Act as Data Steward for Operational Services within the firm's Data Governance framework.
  • Champion data quality, ownership, and governance standards across Operational Services.
  • Ensure operational data is managed, controlled, and maintained in accordance with enterprise data policies.

Change & Transformation

  • Identify and deliver opportunities to improve operational efficiency, control effectiveness, and service quality.
  • Partner with Technology and Change teams to support system enhancements, platform migrations, automation initiatives, and operational transformation projects.
  • Ensure appropriate testing and implementation governance is applied to system and process changes.

Stakeholder Management

  • Build strong partnerships with Front Office, Compliance, Technology, Operations, Risk, and other key stakeholders.
  • Provide timely management information, insights, and reporting to senior leadership.
  • Represent Operational Services in strategic initiatives, projects, and governance forums.

People Leadership

  • Lead, develop, and mentor regional managers and global teams.
  • Drive talent development, succession planning, performance management, and employee engagement.
  • Ensure appropriate organisational structure, resourcing, and capability to meet current and future business needs.
  • Foster a collaborative global operating model that promotes knowledge sharing and operational resilience.

Experience / Competences

Essential

  • Significant leadership experience within Operations in a wholesale financial markets, capital markets, banking, or financial services environment.
  • Deep and demonstrated understanding of Client Lifecycle Management, KYC/AML processes, and operational controls.
  • Experience leading large, geographically dispersed teams and driving organisational change.
  • Proven ability to design and improve operational processes, controls, and service delivery models.
  • Proven and robust stakeholder management skills, with experience engaging senior business leaders and control functions.
  • Excellent communication, analytical, problem-solving, and decision-making skills.
  • Experience interacting with regulators, auditors and senior executive stakeholders.
  • Demonstrated experience managing risk, governance, and regulatory obligations within an operational environment.

Desirable

  • Deep knowledge of wholesale financial markets and post-trade operational processes.
  • Experience leading data governance, data quality, or reference data initiatives.
  • Experience delivering technology-enabled transformation, automation, or operating model change.
  • Proven track record of driving continuous improvement and operational excellence programmes.
Global Head of Operational Services at TP ICAP Group
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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