TP ICAP Group on cord

TP ICAP Group

Head of Trading Venue Operations

External position
London, UK
Hiring internally for TP ICAP Group?
Finance · Investment
We connect clients seamlessly and responsibly across the world’s financial, energy and commodities markets.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Stakeholder Management
Other skills considered: Process management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Head of Trading Venue Operations, EMEA is responsible for leading a multi-asset Level 1 support function that provides operational support for TP ICAP's broker and client-facing trading platforms across the EMEA region.

Reporting to the Head of Production Management, the role manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services.

The team provides day-to-day support across a range of activities, including order and trade management, user administration, connectivity support, client onboarding, platform configuration and incident resolution. The successful candidate will ensure support requests are handled efficiently, service standards are maintained, and processes are continuously improved to enhance the overall user experience.

This role combines hands-on operational leadership, stakeholder management and people development within a fast-paced electronic trading environment.


Key Responsibilities

Service Delivery & Operational Management

  • Lead the day-to-day operation of a multi-asset platform support team, ensuring a high-quality Level 1 support service is delivered to brokers, traders and clients.
  • Ensure support requests and incidents are managed effectively and resolved within agreed service levels.
  • Act as the primary escalation point for complex operational issues, supporting teams in driving resolution through to completion.
  • Oversee support activities including trade management, order management, instrument setup, new issue onboarding, user access administration and connectivity support.
  • Develop, maintain and enhance team procedures, controls and support processes to drive consistency and operational efficiency.
  • Work closely with Level 2 and Level 3 support teams to ensure effective handovers and minimise delays in incident resolution.
  • Champion the effective use of ServiceNow and other operational tools to improve workflow management, reporting and service transparency.
  • Monitor service performance and management information, identifying trends, recurring issues and opportunities for improvement.
  • Maintain awareness of business and platform developments, ensuring the team is prepared to support new products, functionality and processes.

Stakeholder Management

  • Build effective working relationships with Desk Heads, senior brokers and operational stakeholders across the EMEA business.
  • Partner with Operations, Technology, Platform Execution and Business Portfolio Management teams to support business objectives and improve service delivery.
  • Communicate clearly and proactively with stakeholders regarding support issues, priorities and progress updates.
  • Represent the support function in operational discussions and contribute practical input to platform and process improvement initiatives.
  • Act as a key contact for operational risk and compliance matters impacting the team's activities.

Leadership & Team Development

  • Lead, motivate and develop a team of support professionals through clear objectives, coaching and regular performance feedback.
  • Support Team Leads in managing workloads, priorities and resource allocation across asset classes.
  • Foster a culture of accountability, collaboration and continuous improvement.
  • Encourage the development of both asset-class knowledge and technical understanding of TP ICAP's platforms and systems.
  • Promote opportunities for automation and process improvement to increase efficiency and reduce manual effort.
  • Work collaboratively with internal teams to ensure operational dependencies are managed effectively and service outcomes continue to improve.

Experience & Competencies

Essential

  • Degree educated or equivalent industry experience.
  • Experience managing operational, support or service delivery teams within a financial services environment.
  • Proven experience delivering service improvements and driving operational efficiencies.
  • Experience leading change initiatives and embedding process improvements.
  • Strong stakeholder management skills with the ability to build effective relationships across business and technology teams.
  • Excellent written and verbal communication skills.
  • Experience coaching, developing and managing team performance.
  • Understanding of financial markets, electronic trading environments and/or OTC products.
  • Experience working within a regulated financial services organisation.
  • Strong organisational and problem-solving skills with the ability to manage multiple priorities.

Desirable

  • Experience supporting electronic trading, brokerage or financial market platforms.
  • Knowledge of ServiceNow or similar service management tools.
  • Understanding of IT Service Management (ITSM) principles and incident management processes.
  • Experience implementing workflow automation or operational improvement initiatives.
  • Familiarity with operational risk and compliance requirements within financial services.
Head of Trading Venue Operations at TP ICAP Group
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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