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TransFICC on cord

TransFICC

Customer Support Specialist

New York, NY, USA
FinTech · Finance
Trading Technology for Fixed Income
Active
4 hours ago
Responds to
100% of requests
Responds in
3 days
Requests
None yet. Be the first one!

Skills & Experience

Job roles: Customer Support
Experience level: Mid, Senior
Tech stack/tooling used: Linux, Java, APIs
Core skills considered: Client relations, Linux, APIs, Java, Troubleshooting

Logistics

Base salary: $100K - $200K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Location: Remote-first, based in the Eastern time zone of North America.

Office locations are: 450 Lexington Ave, New York and 120 Moorgate, London.

Travel to customers in New York, Toronto and the TransFICC Head office in London will be required as part of the role.

Employment type: Permanent

Working Hours: Full-time

Salary: Dependent on experience, up to USD 200k + Shares + Benefits

We are looking for someone to expand and improve how we support and respond to customer service queries in the Eastern Time Zone. You will work alongside our customer support manager, technology teams, and product owners to help solve customers' product and integration issues.

We provide a low-latency, high-throughput distributed messaging system to the e-trading Fixed-income markets. We are foremost a technology service provider, and the quality of our customer service is critical to our success.

In this role, you’ll work and learn collaboratively alongside every team at TransFICC and will be paramount to ensuring the service we provide is of the highest quality possible.


Your mission is to maintain and improve service standards by working with the business and clients. Your responsibilities may include:

  • Assisting customers with integration queries and issues
  • Aiding customers with production queries and issues
  • Investigating production alerts
  • Managing and owning production issues, ensuring internal colleagues are mobilised to collaborate on resolving problems
  • Managing production and UAT accounts


To be successful in this role, you must:

  • Be an excellent communicator, able to communicate effectively, both in person and in writing, and able to handle difficult conversations tactfully
  • Be able to engage across different teams and manage internal interfaces and activities to ensure solutions are worked towards
  • Be able to manage an ongoing system issue to its conclusion
  • Have experience working with Linux/Unix systems and using the command-line interface
  • Have a solid understanding of FIX protocol and electronic trading systems
  • Be confident with technology to enable you to understand our service
  • Be a collaborative thinker – able to share responsibility and ownership of issues
  • Be interested in delivering a high-quality service to our customers


We’d love it if you have some of the following (although we can teach you much of this):

  • Knowledge of Fixed Income markets
  • Experience with Linux/Unix scripting
  • Some understanding of what an API is
  • Experience working with GitHub
  • Experience reading Java

    Company Benefits

    • Equity
    • Private pension
    • Medical and dental insurance
    • Full-remote
    • Work from anywhere

    Interview Process

    • Intro chat
    • Domain interview
    • Technical interview - troubleshooting exercise
    • Founders meeting
    • Offer!

    Message prompt from Natalija Fale

    Natalija Fale on cord
    Tell us why you’re interested in joining TransFICC and how your experience relates to the work we do. We’d especially like to hear about your experience with FIX/electronic trading systems, Linux/Unix environments, and supporting customers in fast-paced technical environments.
    Natalija Fale on cord
    Talent Partner
    Active 4 hours ago
    Natalija Fale on cord
    Customer Support Specialist at TransFICC
    Message Natalija Fale  ·  Typically responds within days

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    Starling Bank on cord

    Starling Bank

    Full Stack Engineer (ML Ops)

    London, UK
    FinTech · Banking · Finance
    A better bank for everyone
    Active
    over 6 months ago
    Responds to
    0% of requests
    Responds in
    1h 55m
    Requests
    7 pending

    Skills & Experience

    Job roles: Full Stack
    Experience level: Mid, Senior
    Core skills considered: Java, React, Redux, AWS, JavaScript

    Logistics

    Base salary: £70K - £110K
    Employment type: Permanent
    Remote working: Hybrid (up to 2 remote days p/w)
    Visa sponsorship: Not available

    Job Description

    Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

    Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

    We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

    Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

    Hybrid Working

    We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

    Our Data Environment

    Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

    We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

    Requirements

    We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

    We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

    • Design REST apis.
    • Code backend services, ideally using Java, or another other server side compiled language.
    • Develop modern front ends, ideally using React and Redux.
    • Get their code into the cloud and support it there, ideally on AWS.
    • Believe in clean coding, simple solutions, automated testing and continuous deployment.
    • Like to take ownership of a feature from the original idea through to live.
    • Think (like us) that a small number of empowered developers is the right way to deliver software.

    Company Benefits

    • 33 days holiday (including flexible bank holidays)
    • An extra day’s holiday for your birthday
    • 16 hours paid volunteering time a year
    • Part-time and/or flexible hours available for most roles
    • Salary sacrifice, company enhanced pension scheme
    • Life insurance at 4x your salary
    • Hybrid/remote working
    • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
    • Generous family-friendly policies
    • Varied social groups set up and run by our employees
    • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
    • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

    Full details are available on our careers site

    Interview Process

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

    • Stage 1 - 30 mins with one of the team
    • Stage 2 - Take home challenge
    • Stage 3 - 90 mins technical interview with two team members
    • Stage 3 - 45 min final with an executive and a member of the people team
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