Transparity on cord

Transparity

Support Engineer: 2nd Line

External position
Newcastle upon Tyne, UK
Hiring internally for Transparity?
Consultancy · Data · Engineering
transformation - partnership - clarity
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
5 hours ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid
Core skills considered: Cloud Computing, Technical support
Other skills considered: Troubleshooting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Support Engineer: 2nd line role is a night-shift role and will be required to work a 4x4 shift pattern, which is 4 nights on and 4 nights off including weekend work.

The Support Engineer: 2nd Line is responsible for investigating and resolving technical issues, within the timeframes associated within the customer contracts. If there is need to escalate tickets, the Support Engineer will action where appropriate, along with applying the necessary urgency to provide resolution.

The Support Engineer: 2nd Line is expected to expand their skillset through ongoing learning, especially in the realms of Microsoft Cloud, resulting in the taking and passing of relevant technical examinations.

This role will be hybrid, with the team working a mixture of from home as well as on-site in Newcastle Upon-Tyne.


Responsibilities

  • Be the trusted first point of contact for customers, delivering a responsive, friendly and professional support experience.
  • Take ownership of technical issues from start to finish, keeping customers informed and ensuring timely resolution.
  • Provide expert support across Microsoft Cloud technologies, helping customers get the most from their environments.
  • Collaborate with colleagues, Microsoft and third-party partners to troubleshoot and resolve complex technical challenges.
  • Identify opportunities to improve customer systems, processes and overall technology performance.
  • Contribute to a culture of continuous learning by developing your technical expertise, gaining certifications and sharing knowledge with the wider team.
  • Support customers both remotely and, where required, on-site or as part of an on-call rota, while consistently delivering against service and quality targets.

Requirements

  • Proven experience in a 2nd Line IT Support or Service Desk environment, with a passion for delivering excellent customer service.
  • Strong communication skills, with the ability to build trusted relationships and explain technical concepts clearly.
  • Hands-on experience with Microsoft 365 technologies and a genuine interest in cloud-based solutions.
  • A proactive, self-motivated approach with strong organisation, attention to detail and time management skills.
  • A natural problem-solver who enjoys troubleshooting issues and finding effective solutions for customers.
  • Collaborative team player who enjoys sharing knowledge, supporting colleagues and contributing to a positive team culture.
  • Commitment to continuous learning and professional development; Microsoft certifications (M365 Administrator and/or Azure Administrator) and Autotask experience are advantageous.

Company Benefits

At Transparity, we strive to create a strong, inclusive culture where everyone feels valued and has a say. This is not only because we truly care about each member of our team, but because we believe that company culture has a direct link to the quality of the services we provide for our customers.

When our people are happy and feel that what they do makes a difference, this, in turn, leads to better digital transformation outcomes for the organisations we partner with. Above all else, Transparity recruits with culture fit in mind. And thanks to our reputation in the industry, we continue to attract the very best in tech talent who are passionate delivering about Microsoft cloud solutions for our customers.

At Transparity you work with experienced professionals at the top of their game. As Microsoft specialists, we are very tech-specific, meaning you can use your deep Microsoft technical expertise to solve a variety of interesting and challenging technical/business requirements. We do not micro-manage and pride ourselves in hiring the best, and then letting you do what you do best.
  • Fully remote
  • Flexible schedule
  • Company pension
  • Life assurance
  • Sick pay
  • Private medical insurance (after 1 year of service)
Support Engineer: 2nd Line at Transparity
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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