Triad Group Plc on cord

Triad Group Plc

Service Designer

External position
Remote in UK
Consultancy · Digital Services · Technology
Defining, designing and delivering digital solutions that unlock ROI from technology spend.
The company is no longer hiring for this position.

Skills & Experience

Job roles: UI Designer, UX Designer
Experience level: Mid, Senior
Core skills considered: UI/UX, User Research, Discovery calls, User Flows, User Personas

Logistics

Base salary: £50K - £60K
Employment type: Permanent
Remote working: Remote (~ quarterly office visits)
Work from: Within United Kingdom
Working Timezones: (UTC) London +/- 2 hours
Visa sponsorship: Not available

Job Description

Service Designer

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.

Up to £60k plus excellent company benefits.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

  • Glassdoor score of 4.7
  • 96% of our staff would recommend Triad to a friend
  • 100% CEO approval


See for yourself some of the work that makes us all so proud:

  • Helping law enforcement with secure intelligence systems that keep the UK safe
  • Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting
  • Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
  • Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

Role Summary

Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences.

Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”

Key Responsibilities:

  • User-Centred Service Design – Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency.
  • Research & Discovery – Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement.
  • Service Mapping & Blueprints – Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
  • Journey Mapping – Define user journeys and identify opportunities for service improvement.
  • Stakeholder Collaboration – Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
  • Prototyping & Testing – Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions.
  • Designing for Accessibility & Inclusion – Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2).
  • Working in Agile Environments – Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
  • Measuring Success– Define success metrics for services and continuously iterate based on user feedback and analytics.

Skills and Experience

  • Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
  • Experience conducting user research and translating insights into actionable service improvements.
  • Strong understanding of User-Centred Design (UCD) principles and methodologies.
  • Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
  • Familiarity with Agile and iterative development processes.
  • Knowledge of Government Digital Service (GDS) standards (desirable).
  • Experience designing services for users with accessibility requirements.

Qualifications & Certifications

  • A degree or equivalent qualification related to the area you work in – Desirable
  • Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad’s Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

  • Continuous Training & Development: Access to top-rated Udemy Business courses.
  • Work Environment: Collaborative, creative, and free from discrimination.
  • Benefits:
    • 25 days of annual leave, plus bank holidays.
    • Matched pension contributions (5%).
    • Private healthcare with Bupa
    • Gym membership support or Lakeshore Fitness access.
    • Perkbox membership.
    • Cycle-to-work scheme.

What Our Colleagues Have to Say

Please see for yourself on Glass Door and our “Day in the Life” videos at the bottom of our Careers Page.

Other information

If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Company Benefits

  • Remote working
  • 25 days annual leave per annum
  • Travel expenses
  • Daily site allowance – qualification criteria apply
  • 5% matched pension contributions
  • 4 x salary – death in service insurance
  • Critical illness cover
  • BUPA healthcare
  • Cycle to work scheme
  • Gym membership
  • Mobile phone (choice of iPhone/Android)
  • Perkbox benefits (e.g., free cinema tickets, free Nero coffee)
  • Udemy Business online training
  • We also have a refer-a-friend scheme worth £3,000, once a successful candidate you have recommended completes their probation period

Interview Process

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

  1. An interview with our Head of BA & UX, including a career review and cultural fit assessment.
  2. A workshop and interview session with our principal consultants, including a practical Service Design exercise (materials provided in advance)

We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.

Skills of candidates in conversation

User Research
Product Design
Figma
User Focused
Python
Ryan on cord
Talent Consultant
Active 6 days ago
Triad Group Plc are no longer hiring for this position.

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
79.97%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+474 joined last week
Moved to your Not right positions