Tripadvisor on cord

Tripadvisor

Senior Manager, Incentives Strategy and Operations

External position
London, UK
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Travel · Marketplace
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Posted
a month ago
Checked
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9 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Business Development Strategy, Building Teams, Financial strategy, Project Management
Other skills considered: Stakeholder Management, Communication software, Corporate finance, Data Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

We are looking for an analytically rigorous, commercially minded, and execution-oriented leader to help shape and scale Tripadvisor's incentives and loyalty portfolio.

This role will own the strategic and operational governance for how we evaluate, prioritize, and scale incentives across the business. The ideal candidate will be comfortable working across Finance, Product, Data, CRM, Regional, and Marketing teams to turn complex program economics into clear recommendations, scalable processes, and better business decisions.

You will play a critical role in helping the business answer some of its most important growth and profitability questions: Which incentives are truly incremental? Which audiences should we invest in? How do we balance conversion, customer value, margin, and cost discipline? And how do we build the operating model required to scale incentives responsibly across markets, channels, and customer segments?

This is a high-impact role for someone who can build structure from ambiguity, influence stakeholders without direct authority, and translate analysis into strategy, governance, and action. While execution teams will support campaign delivery, this role will be responsible for setting the strategic direction, operating cadence, measurement standards, and investment discipline that enable the incentives portfolio to scale effectively.

What You'll Do

Shape the strategy and governance model for incentives and loyalty:

  • Develop the strategic framework for how Tripadvisor evaluates, prioritizes, and scales incentive and loyalty initiatives across the business.
  • Define the principles and guardrails for when, where, and how incentives should be used, balancing growth, profitability, customer experience, and operational complexity.
  • Partner with CRM, Product, Regional, Marketing, Data, and Finance teams to ensure incentive initiatives are aligned to broader business priorities.
  • Help move the business from isolated campaigns and tests toward a more structured, scalable, and financially disciplined incentives portfolio.
  • Establish clear operating rhythms for reviewing performance, making investment decisions, and prioritizing future opportunities.

Build the financial and analytical backbone for incentives performance:

  • Own the framework for evaluating incentive and loyalty program performance, including redemption, incremental bookings, revenue impact, margin impact, customer lifetime value, cost-to-serve, and ROI.
  • Partner closely with Finance to build and maintain reliable P&L reporting infrastructure for incentives and loyalty, including spend tracking, forecasting, cost visibility, and program-level economics.
  • Support the department lead and Finance partners with the inputs needed for budget planning, investment trade-off discussions, and performance reviews.
  • Establish reporting cadences, approval processes, and investment guardrails so incentive spend remains transparent, disciplined, and aligned to business objectives.
  • Ensure leadership has a clear, trusted, and consistent view of incentive performance across programs, markets, channels, and customer segments.

Turn insights into roadmap and investment decisions:

  • Lead recurring and ad hoc deep dives into program performance, customer segments, test results, cost drivers, and behavioral trends to identify what is working, what is not, and where the business should invest next.
  • Translate complex analysis into clear strategic recommendations, business cases, and executive-ready narratives.
  • Partner with Product, Data, CRM, Regional, and Marketing teams to shape the incentives roadmap, ensuring initiatives are prioritized based on expected impact, cost, feasibility, and strategic fit.
  • Identify opportunities to improve incentive effectiveness through better targeting, program design, customer segmentation, channel coordination, and measurement.
  • Help leadership understand trade-offs across short-term conversion, long-term customer value, margin impact, operational complexity, and strategic growth.

Build scalable operating processes for cross-functional execution:

  • Design and improve the operating processes required to propose, approve, launch, measure, and review incentive initiatives.
  • Create clear standards for how incentive programs are evaluated before launch and assessed after execution.
  • Partner with execution teams to ensure campaign delivery is supported by strong strategic rationale, clear measurement plans, and appropriate financial guardrails.
  • Help build a scalable test-and-learn discipline for incentives, enabling the business to move quickly while maintaining measurement rigor and financial accountability.
  • Identify operational gaps, process inefficiencies, and areas of ambiguity that could limit the business's ability to scale incentives effectively.

Champion incentive economics across the business:

  • Serve as a key thought partner to Finance, Product, Data, CRM, Regional, and Marketing teams on how incentive investment translates into customer and business value.
  • Own the metrics, narrative, and recommendations that feed into recurring business reviews and leadership updates on incentives and loyalty.
  • Bring a structured, analytical perspective to strategic discussions, ensuring decisions are grounded in evidence rather than intuition or isolated campaign results.
  • Act as a connective tissue across teams, ensuring incentives are managed as a disciplined business portfolio rather than a set of disconnected campaigns.

Required Skills & Experience

  • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
  • Proven ability to operate effectively with a global-first mindset.
  • 7+ years of experience in growth strategy, business operations, commercial strategy, go-to-market strategy, incentives, loyalty, pricing, performance marketing, financial planning and analysis, or management consulting.
  • Strong commercial and financial acumen, with experience building or interpreting P&L models, ROI frameworks, forecasts, business cases, or investment recommendations.
  • Excellent analytical skills, with the ability to structure ambiguous problems, interpret complex data, and translate insights into clear business decisions.
  • Experience partnering with Finance, Data/Analytics, Product, Marketing, CRM, Regional, or Operations teams to build shared infrastructure and drive cross-functional alignment.
  • Strong executive communication skills, including the ability to build crisp strategy documents, business reviews, and decision-ready presentations.
  • Proven ability to influence without direct authority and drive progress across teams with different priorities, incentives, and levels of context.
  • Strong ownership mindset, attention to detail, and comfort operating in a fast-moving, ambiguous environment.
  • A structured problem-solving approach, with a bias toward action and a high bar for analytical rigor.

Nice to have skills:

  • Experience in management consulting, business operations, growth strategy, go-to-market strategy, or commercial strategy roles.
  • Experience working on loyalty, promotions, incentives, pricing, marketplace growth, customer lifecycle, or monetization programs.
  • Experience with experimentation, incrementality measurement, customer segmentation, or lifetime value analysis.
  • Familiarity with BI tools, SQL, dashboards, or analytics workflows.
  • Experience building operating rhythms, governance processes, or scalable cross-functional planning mechanisms.
  • Experience working in travel, marketplaces, e-commerce, consumer technology, or membership-based businesses.
Senior Manager, Incentives Strategy and Operations at Tripadvisor
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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