Triple Point Group on cord

Triple Point Group

Operations Manager

External position
London, UK
Hiring internally for Triple Point Group?
Investment · Finance
Investments with purpose, for profit, by people - from Triple Point
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Business development, Business Development Strategy, Stakeholder Management
Other skills considered: Process management, Project Management, Data Analysis, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The Operations Manager is responsible for the day-to-day management and delivery of Lending Operations, supporting the administration and servicing of the £1.8bn lending portfolio. Sitting between the Head of Operations and the operational teams, the role translates strategic direction into consistent, controlled and efficient execution. The role provides management oversight across the Lending Operations teams, ensuring consistent service and control standards, effective resource allocation and clear ownership of activities and hand-offs. This is a hands-on people management and operational leadership role, responsible for team performance, operational delivery, controls, capacity and continuous improvement. By owning day-to-day operational management, the role enables the Head of Operations to focus on strategic priorities, senior stakeholders and platform development, while providing clear visibility of performance, capacity and emerging operational risks.

The Roles Key Responsibilities

Team & Performance Management

  • Provide day-to-day leadership, line management and coaching to Team Leads / Senior Analysts across Lending Operations, deputising for the Head of Operations on operational matters as required.
  • Own the operating rhythm for Lending Operations, including daily/weekly stand-ups, workload prioritisation, capacity management and escalation routes, ensuring a consistent management cadence across teams.
  • Set and monitor individual and team performance against clear KPIs and SLAs, providing regular feedback, coaching and performance management where required.
  • Proactively identify capacity pressures and resourcing gaps, including periods of concentrated activity, and coordinate the prioritisation or flexing of resource across teams to maintain service and control standards.
  • Support recruitment, onboarding, development and succession planning across Lending Operations, working with the Head of Operations to build capability and resilience within the team.

Operational Oversight

The Operations Manager provides consistent day-to-day management oversight across the Lending Operations areas, ensuring common standards of operational delivery, service and control, while technical subject-matter expertise remains within the respective teams:

  • Deal Operations - completion hand-offs into servicing, static data set-up and day-one operational readiness for new transactions.
  • In-Life Operations - ongoing loan servicing, drawdowns, amendments and borrower/investor-facing operational activity.
  • Cash Operations - payment processing and oversight, cash management activity and associated operational controls.
  • Control & Reconciliation - cash and position reconciliations, breaks management and timely clearance against control deadlines.
  • Life Management - arrears, billing and adjustments processing, with particular focus on accuracy, timeliness and downstream finance impacts.

Ensure work moves effectively across team boundaries, with clear ownership of hand-offs, dependencies and service standards, intervening where necessary to prevent gaps or delays impacting borrowers, investors or internal stakeholders.

Controls, Risk & Data Quality

  • Ensure Lending Operations operates in accordance with documented processes, controls and agreed service standards, maintaining appropriate evidence and supporting ongoing audit and regulatory readiness.
  • Own the day-to-day coordination and resolution of operational incidents, control failures and service issues, ensuring root causes are understood, remediation actions are clearly owned and issues are driven through to timely closure.
  • Identify emerging operational risks, control weaknesses and recurring process failures, escalating material matters promptly to the Head of Operations with clear recommendations and proposed remediation.
  • Own the day-to-day application of data quality standards across the Lending platform (Aspire), working with the Head of Operations, Finance and relevant data owners to prevent recurring data issues impacting downstream processes and reporting.
  • Maintain and continuously improve Standard Operating Procedures (SOPs), controls and operational documentation across Lending Operations.
  • Support audit and regulatory review activity, ensuring requests are coordinated effectively and appropriate evidence trails are maintained.

Management Information & Reporting

  • Build and maintain meaningful management information providing clear and timely visibility of operational volumes, backlogs, SLA performance, capacity, control issues and emerging risks across Lending Operations.
  • Use MI to proactively identify pressure points, deteriorating service levels or control risks and coordinate appropriate management action.
  • Provide the Head of Operations and wider IF&O leadership team with clear, concise reporting on operational performance, capacity and areas requiring intervention.
  • Track delivery against departmental goals and OKRs, identifying dependencies and flagging at-risk items early with clear actions required to bring delivery back on track.

Process Improvement & AI Adoption

  • Identify and drive opportunities to simplify, standardise and automate operational processes, reducing manual activity and strengthening scalability and control.
  • Champion the appropriate adoption of AI and automation tools within Lending Operations, translating successful local practices into scalable and reusable processes.
  • Support the ongoing development of the Lending platform (Aspire), representing operational requirements and helping ensure system and data improvements translate into effective day-to-day processes.
  • Work closely with the Head of Operations, Finance, Technology and other stakeholders to identify recurring operational pain points and translate them into sustainable process, data or technology solutions.
  • Embed continuous improvement within the team, encouraging individuals to challenge inefficient processes and identify opportunities to improve service, control and operational resilience.

Experience

Essential

  • Strong understanding of lending and financial operations, with experience across multiple stages of the operational lifecycle including transaction onboarding, loan servicing, cash movements, payments and reconciliations, and an understanding of the downstream impact on Finance and financial reporting.
  • Strong financial acumen, with the ability to understand and challenge cash movements, reconciliations, interest and fee calculations, operational accounting impacts and financial controls.
  • Proven people management experience within a financial services operations environment, ideally within lending, private credit, asset management or fund servicing.
  • Track record of managing multiple workstreams or teams concurrently, with the ability to prioritise effectively and reallocate resource in response to changing demands.
  • Confident using data and management information to monitor operational performance, including SLAs, backlogs, capacity and emerging risks.
  • Strong controls mindset, with experience supporting audit, regulatory review or other assurance processes.
  • Demonstrable experience improving operational processes, controls or ways of working within a growing or changing environment.
  • Strong stakeholder management skills, with the credibility to work effectively across Finance, Operations, Technology and senior leadership.

Desirable

  • Experience within private credit, lending or a comparable asset management environment.
  • Experience using loan servicing, fund administration or similar operational platforms.
  • Experience supporting platform implementation, operational change or automation initiatives.
  • Exposure to AI-enabled process improvement within an operations environment.

Personal Qualities:

  • Calm, organised and dependable under pressure, with the ability to create structure and clarity in a fast-moving operational environment.
  • A proactive operational leader who takes ownership of issues and drives them through to resolution.
  • High personal accountability, with sound judgement on when to resolve matters directly and when to escalate.
  • Clear and credible communicator, equally comfortable coaching team members and engaging with senior stakeholders.
  • Collaborative and pragmatic, with a
Operations Manager at Triple Point Group
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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