Verisk Maplecroft on cord

Verisk Maplecroft

Business Support Adminstrator

External position
Norwich, UK
Hiring internally for Verisk Maplecroft?
RegTech
We are a global risk intelligence company, providing unparalleled insight into sustainability, resilience and ESG issues, underpinned by best-in-class geospatial data and analytics
Active
over 6 months ago
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Entry, Junior
Core skills considered: Customer service, Communication software
Other skills considered: Data Analysis, Escalations handling

Logistics

Base salary: £20K - £25K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a Business Support Administrator, you will manage the incoming correspondence, whether this be via email or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. You would be responsible for answering all incoming calls and transferring them where necessary in a professional manner.

It doesn't need to stop there, we pride ourselves on progressing our employees, which means you could develop into a Claims Handling team within time.


Responsibilities

  • Data extract all relevant claim information from the document onto the system where required with heightened attention to detail/accuracy
  • Scan incoming physical post to the system
  • Create all new claims on the systems where applicable, highlighting duplicate claims where necessary
  • Complete bulk upload spreadsheets, distribute and action responses where required
  • Redirect correspondence required
  • Handle inbound calls professionally and transfer to the correct area where appropriate
  • Identify post that needs urgent action and escalate as appropriate
  • Manage work efficiently to enable customer Service Level Agreement's, individual targets and team targets are met
  • Maintain a high standard of quality on work produced to meet both internal and external audit requirements
  • To deliver professional standards of customer service to internal and external customers

Qualifications

  • A keen eye for detail and a commitment to accuracy
  • Confidence using computers and learning new systems
  • A customer-focused approach and a passion for delivering great service
  • Clear, professional communication skills, both written and over the phone
  • A collaborative mindset and enthusiasm for working as part of a team
  • Strong organisation skills and the ability to manage priorities effectively
  • A proactive, motivated and determined approach to getting things done
  • Patience, positivity and enthusiasm, even when priorities shift
  • A genuine willingness to learn, develop and take on new challenges

Company Benefits

  • Modern engineering practices and cutting edge technologies
  • Flexible working and remote opportunities
  • AWS certification supported and funded
  • Bonus scheme
  • Employer pension contribution
  • Private health insurance
  • Buy holiday scheme
  • Excellent working culture centred on inclusivity and collaboration
  • Structured planning for career professional development
  • Comprehensive training and on-boarding

Business Support Adminstrator at Verisk Maplecroft
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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