Version 1 on cord

Version 1

Senior Service Designer

External position
Hiring internally for Version 1?
Consultancy · Engineering
Ready to modernise, transform and accelerate your IT?
Active
over 6 months ago
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: UX Designer
Experience level: Senior
Core skills considered: Agile, Scrum, User Research
Other skills considered: User Testing, Prototyping

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: FTC
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client. You will lead service design activity across the service lifecycle, working from Discovery and Alpha through Beta and Live, depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels. Working alongside user researchers, interaction designers, content designers, product managers, business analysts, delivery managers, developers, architects, policy colleagues and operational teams, you will ensure services are designed around user needs while considering policy, technology and operational constraints. You will be expected to work confidently within a GOV.UK Service Standard and Government Digital and Data environment, helping teams make evidence-based design decisions and prepare services for assessment where required.


Responsibilities

  • Lead service design activity within an Agile multidisciplinary delivery team.
  • Map as-is and to-be services, identifying pain points, dependencies, opportunities and gaps across the end-to-end journey.
  • Create and maintain service blueprints, journey maps, service maps, ecosystem maps and other appropriate service-design artefacts.
  • Understand the relationship between user-facing journeys and the processes, people, policy, data and technology that support them.
  • Translate user research, analytics, operational insight and wider evidence into actionable service improvements.
  • Work closely with user researchers to ensure service decisions are grounded in a strong understanding of user needs.
  • Collaborate with interaction and content designers to create coherent experiences across digital and non-digital touchpoints.
  • Work with product, business analysis, architecture, technology, policy and operational colleagues to understand constraints and design viable services.
  • Plan and facilitate workshops, co-design sessions, service-mapping activities and collaborative decision-making.
  • Prototype service concepts and test assumptions early, iterating designs based on evidence and feedback.
  • Identify dependencies and systemic issues that may affect the successful delivery of the service.
  • Communicate complex service journeys and design decisions clearly to senior stakeholders and multidisciplinary teams.
  • Build consensus around service-design approaches while constructively challenging assumptions where necessary.
  • Contribute to Service Standard assessments and assurance activity where required.
  • Champion accessibility, inclusion and user-centred design throughout delivery.

Requirements

  • Strong experience as a Senior Service Designer within UK central government, wider public sector or another GDS-aligned environment.
  • Practical experience designing services in line with the GOV.UK Service Standard and user-centred design principles.
  • Experience working across one or more government delivery phases such as Discovery, Alpha, Beta or Live.
  • Evidence of designing complex services end-to-end, and across multiple channels.
  • Strong service mapping and visualisation skills, including service blueprints, user journeys and ecosystem/service maps.
  • Experience translating user research and other evidence into service-design decisions.
  • Strong workshop facilitation and co-design skills.
  • Experience working with a broad range of stakeholders, including senior stakeholders, policy, operational and technical colleagues.
  • Ability to navigate ambiguity, bring structure to complex problems and establish a clear service-design direction.
  • Strong understanding of accessibility and inclusive design, including designing for users with different access needs.
  • Ability to communicate and defend design decisions using clear evidence.
  • Experience identifying measures or success criteria that can be used to understand service performance and impact.
  • Experience using collaborative design and mapping tools such as Miro, Lucid or equivalent, with an understanding of Figma or similar prototyping tools.
  • Experience preparing for or contributing to GOV.UK Service Standard assessments.
  • Experience working on services involving complex policy, operational, data or technology dependencies.

Company Benefits

  • Annual Leave - Employees receive an annual leave allowance and up to five days can be carried forward each year if you want to save leave for a special occasion. Unpaid leave of up to thirteen weeks may also be taken.
  • Flexible Working - Many of our employees choose to take advantage of the opportunity to work from home, either on an ad hoc basis or with a regular pattern. Many also work flexible hours, depending on what works for themselves and their customers.
  • Maternity/Paternity Leave - We offer statutory maternity pay in line with your local office and after two years’ service, we offer enhanced six months’ paid maternity leave. We also provide two weeks full pay for new dads once probation is completed.
  • Shared Parental Leave - This enable parents to share the period of leave that could have been taken as Maternity Leave. Local employment legislation applies here - our HR department can provide more information where required.
  • Wedding Leave - We recognise this happy event by giving employees an extra three days annual leave to help them celebrate with family and friends.
  • Special Leave - Additional leave is offered to employees upon a family bereavement or when it is needed in a crisis.
Senior Service Designer at Version 1
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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