Vita Mojo  on cord

Vita Mojo

Endpoint Engineer Hardware

External position
London, UK
Hiring internally for Vita Mojo ?
Software Development · Hospitality · FoodTech
Improving the way the world eats through transformational technology 💪
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: System Engineer
Experience level: Mid, Senior
Core skills considered: Android, Troubleshooting
Other skills considered: Technical support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

Vita Mojo's Self-service Kiosks, Point of Sale (POS) terminals, printers and payment devices sit in hundreds of restaurants across the UK and Europe. Every hour one of them is down is an hour a restaurant can't trade properly. Keeping that estate up and healthy is this role.

You'll own the endpoint estate once it's live: managing the fleet through our Mobile Device Management (MDM) platforms, running a maintenance routine that catches faults before they have an impact, fixing remotely, and documenting what you learn so the fix works the second time without you. If you've done End User Computing or endpoint engineering in a corporate environment, the discipline will be familiar.

You'll work alongside our Hardware Solutions Engineer, who owns device specification and strategy, and our Deployment Consultant, who gets devices ordered, staged and installed.


What you'll be measured on

  • Device uptime across the estate
  • How quickly we detect a fault, not just how quickly we fix one
  • Accuracy of the asset register against what is actually in the field
  • Run-book coverage: this role is not just about the daily doing, learnings and improvements need to be supportable by other teams and influence process, automation and product improvements.

The day-to-day


Estate health and uptime

The bulk of your week.

  • Run a daily health routine across the fleet: offline devices, failing reboots, crashes, connectivity drops, storage.
  • Tune the alerting so we find faults proactively, and measure whether that is improving.
  • Diagnose and fix remotely: reboots, reinstalls, configuration pushes, storage clean-ups, policy reapplication
  • Spot patterns across the estate rather than treating every fault as a one-off

Maintenance and lifecycle

  • Own a scheduled maintenance cycle rather than waiting for things to break: Operating System (OS) and firmware currency, certificate and licence expiry, storage headroom, temperature monitoring, peripherals
  • Day-to-day MDM administration across MDM platforms: enrolment, retirement, policy management, application and OS version control
  • Maintain the device configuration baseline, find and correct drift, and keep licence counts accurate
  • Plan and run estate-wide changes in controlled waves, with a tested rollback
  • Android system-level work: zero-touch enrolment, kiosk and lockdown modes, permissions, log capture and Android Debug Bridge (ADB) diagnosis

Tuning the Android environment

  • Manage installed software footprint, work out what is needed and disable all unneccesary pre-installed software, system services and background processes.
  • Treat patching as a performance lever, not only a security one. Firmware and Android patch levels often carry stability and performance fixes, so knowing which releases are worth taking is part of the job.
  • Control what updates itself, and when. Managed Google Play policy, system component auto-updates, staged rollouts and schedules that avoid trading hours, so nothing restarts a device mid-service unless we decided it should.
  • Get more life out of older hardware. Part of our estate is five to seven years old and still has to get through a full day's trading.

Asset data and reporting

  • Own the asset register: serial numbers, naming conventions, location, warranty and lifecycle state
  • Keep the mapping honest between what a dashboard says and what is actually sitting in the restaurant.
  • Produce the estate reporting that vendor, client and internal conversations rely on

Support, escalation and documentation

  • Act as third line hardware escalation for the support team
  • Be the remote technical hand for third-party field engineers during installs and repairs, and challenge reports when appropriate.
  • Attend client sites yourself when a fault won't reproduce remotely. Occasional rather than weekly.
  • Turn every recurring fix into a runbook, and maintain the device knowledge base: configurations, known faults, firmware history, peripheral compatibility
  • Work the test backlog and chase open vendor defects to a result
  • Cover the Hardware Solutions Engineer on defined areas, and join a support rota as our managed service offering launches

About you

  • You've managed devices at scale through an MDM or endpoint platform. Intune, Jamf, Esper, EloView, SOTI, Workspace ONE or similar. Genuine ownership matters more than which platform.
  • You're technical with Android at a system level, not just as a user, or close enough to get there quickly.
  • You think in estates: compliance state, configuration drift, patch currency, asset accuracy.
  • You're curious about why a device is slow, not only whether it's up.
  • You've worked with hardware that lives outside the office: POS, kiosks, payment terminals, printers or handhelds.
  • You write things down without being asked, and you finish things. Open items get chased and closed rather than quietly parked.
  • You can hold a technical conversation with a vendor, and push back when an answer isn't good enough.

Bonus points if you

  • Have Android Enterprise experience: device owner mode, zero-touch enrolment, managed Google Play
  • Have worked with Elo, Zebra, Sunmi, Epson, Star or payment terminal hardware
  • Are handy with ADB, logcat, light scripting or basic SQL for pulling device data
  • Have done Android performance or footprint work: memory and storage profiling, start-up time, background execution limits
  • Have supported unattended devices in the field: kiosks, lockers, vending, charging or signage
  • Have worked in restaurant, retail or hospitality technology

What this role is not

  • Not a general IT helpdesk role. You won't be resetting staff passwords or fixing laptops.
  • Not purely reactive ticket work. Most of your week goes on finding problems nobody has reported yet and maintenance to avoid those problems occurring.
  • Not Android application development. Our engineering team owns the Vita Mojo application. You own the environment it runs in.

Company Benefits

💻 Your tech kit. We want to supply you with the best hardware to get the job done. We will set you up with your basic kit when you start and anything else you need once you have some time to get your feet on the ground. 🏡 Work from home kit. When you join we’ll work with you to understand your work from home needs, and get you set up to be your most productive while working from home. 🕰️ Your hours. Where possible, you set your own hours to get the work done in line with your team and company needs. If you’re an early riser, come in as early as you like; if you need to do the morning school run, come in a bit later. At the end of the day, the work needs to be done but we also need you to balance that with life. 🌵 Your work environment. Our bright and spacious offices offer lots of natural light, a jungle of plants, and different spaces to relax and focus on what you need to do. 🍑 Food and drink. We stock all the coffee and tea you can drink when in the office and we’re never without snacks! 💳 Your budget. You have a monthly £80 wellbeing and lifestyle allowance available through your own personal wallet. Spend it on anything (within reason!) that will help improve your life. 💗 Your development. We have found that Mojis who thrive at Vita Mojo embrace a growth mindset and are proactive about their development, find ways to contribute and grow in non-linear (and linear!) ways. We offer a £600 L&D budget to support you in that development and to gain the skills, knowledge and relationships you need to soar, whether at Vita Mojo or later on in your development journey. 🧠 Your mental health. Through our partnership with Spill, you can ask a therapist for advice, schedule a one-off therapy session, or use a series of therapy sessions. We also offer Mental Health Days to use in moments when you need to take a day for some additional space to refocus your energies. Personal coaching is available to all Mojis through our partnership with MoreHappi, to help you grow and reach your goals! 🌴 Your holidays. We believe in finding your work life alignment and want you to take advantage of your 25 days of leave, plus public holidays. Your holiday allowance increases after each complete calendar year of service, up to 28 days. 💚 Carer’s Leave. We understand life happens and you may need to take some time to support your loved ones. Whether that be looking after your sick dog, friends or family members. We offer one week (5 days) paid leave to all Mojis. 🐣 Welcoming a child into your life. We have enhanced Parental leave policies! Parental leave is offered to all Mojis after 3 months at the company. Parental leave is the collective term and includes maternity, paternity, adoption leave and surrogacy. Our leave policy is meant to help you navigate through this time as successfully as possible.
We recognise both the primary caregiver (the person who spends most time with the child) and the secondary (typically this is the non-birthing parent). Primary caregivers receive full pay for the first 16 weeks and 50% pay up to week 32. But need more time off? No problem, you can take up to 52 weeks (statutory) with us!
Secondary caregivers receive full pay for the first 4 weeks and an additional 2 weeks after 36 months of continuous service. It's up to you when you start your leave, we are here to support you through the whole process.
🤒 Your health. We offer 10 days of full pay sick leave. 🥳 Your birthday. We love celebrating birthdays, whether through baked goods or gifts, and you also get the day off on (or around) your birthday every year. 🍾 Your social spirit. We love socialising with our fellow Mojis, whether through monthly drinks in the office, quarterly offsite socials (both virtual and in person), celebrating milestones, or anything else that comes up, we enjoy hanging out with each other! 🐶 Dog friendly. We love our furry friends who visit the office! Calling all responsible pet owners to join us! 😊
Endpoint Engineer Hardware at Vita Mojo
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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