Vita Mojo  on cord

Vita Mojo

Senior Client Success Manager

External position
London, UK
Hiring internally for Vita Mojo ?
Software Development · Hospitality · FoodTech
Improving the way the world eats through transformational technology 💪
Active
over 6 months ago
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
56 minutes ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, B2B, Customer service, Customer support, CRM
Other skills considered: Stakeholder Management, Business Development Strategy, Salesforce, Data Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

We're looking for a Senior Client Success Manager to take ownership of a mixed portfolio of mid-market and enterprise clients, acting as a trusted advisor who drives measurable value, long-term retention, and commercial growth.

You'll join a scaling Client Success team at a pivotal moment for Vita Mojo - helping to build the processes and relationships that will define how we serve clients as we grow. With a commercially minded, consultative approach, you'll ensure clients realise the full value of the Vita Mojo platform while contributing to net revenue growth and the maturity of our CS function.

This is a role for someone who wants to own real client relationships, build their enterprise chops and grow into a more senior position as Vita Mojo scales.

You will partner closely with your clients, delivering impactful conversations that engage stakeholders from C-suite to operations. Reporting directly to the Head of Client Success, you'll collaborate across the Client Success team and with departments throughout Vita Mojo to deliver exceptional results and elevate the client experience.

Responsibilities

  • Manage a portfolio of Mid-market and growing enterprise clients, developing a deep understanding of their operations and business goals
  • Proactively share product updates and new releases relevant to your clients, framing them in terms of the value they unlock
  • Lead Executive Business Reviews (EBRs) that demonstrate ROI and align the Vita Mojo roadmap to client priorities
  • Own renewals across your portfolio - identifying risk early and building compelling cases for continued and expanded investment
  • Identify and pursue upsell and cross-sell opportunities where they genuinely add value for the client
  • Build trusted, multi-threaded relationships across your accounts - from operations teams to senior leadership
  • Engage confidently with C-suite contacts when the account requires it, particularly on renewals and strategic reviews
  • Act as the first line of escalation, communicating with clarity and empathy under pressure
  • Look for ways to expand your knowledge of the sector through trade shows, webinars, and client visits
  • Stay close to the numbers - our clients' success is our success
  • Spot patterns and risks early, acting on root causes rather than symptoms
  • Feed client insights into Product, Engineering, and Sales - backed by evidence and frontline context
  • Contribute to the improvement of CS processes, playbooks, and tooling as the function matures
  • Support junior CSMs with client challenges and share knowledge across the team
  • Retain and grow SaaS revenue through consultative, value-led engagement
Requirements
  • 4+ years in B2B SaaS customer success, with at least 2 years in a Senior CSM role
  • Proven track record managing £1m+ ARR across a mixed portfolio of Mid and enterprise clients
  • Experience with complex, business-critical software where your clients rely on data for real-time decisions
  • Comfortable working in a scaling CS function where no two days are the same and the playbook is still being written
  • Skilled at building genuine client relationships - trusted by operations teams and senior stakeholders alike
  • Commercially sharp with a consultative approach; you understand net revenue retention and know how to fight churn without resorting to hard selling
  • Confident using Salesforce, Gainsight, and data dashboards to manage and present client health
  • A team player who is curious, proactive, and not afraid to flag what matters internally
Bonus Points
  • Experience in hospitality tech or a service-driven industry
  • Exposure to franchise or multi-site operators
  • Experience on international client portfolios

Company Benefits

💻 Your tech kit. We want to supply you with the best hardware to get the job done. We will set you up with your basic kit when you start and anything else you need once you have some time to get your feet on the ground. 🏡 Work from home kit. When you join we’ll work with you to understand your work from home needs, and get you set up to be your most productive while working from home. 🕰️ Your hours. Where possible, you set your own hours to get the work done in line with your team and company needs. If you’re an early riser, come in as early as you like; if you need to do the morning school run, come in a bit later. At the end of the day, the work needs to be done but we also need you to balance that with life. 🌵 Your work environment. Our bright and spacious offices offer lots of natural light, a jungle of plants, and different spaces to relax and focus on what you need to do. 🍑 Food and drink. We stock all the coffee and tea you can drink when in the office and we’re never without snacks! 💳 Your budget. You have a monthly £80 wellbeing and lifestyle allowance available through your own personal wallet. Spend it on anything (within reason!) that will help improve your life. 💗 Your development. We have found that Mojis who thrive at Vita Mojo embrace a growth mindset and are proactive about their development, find ways to contribute and grow in non-linear (and linear!) ways. We offer a £600 L&D budget to support you in that development and to gain the skills, knowledge and relationships you need to soar, whether at Vita Mojo or later on in your development journey. 🧠 Your mental health. Through our partnership with Spill, you can ask a therapist for advice, schedule a one-off therapy session, or use a series of therapy sessions. We also offer Mental Health Days to use in moments when you need to take a day for some additional space to refocus your energies. Personal coaching is available to all Mojis through our partnership with MoreHappi, to help you grow and reach your goals! 🌴 Your holidays. We believe in finding your work life alignment and want you to take advantage of your 25 days of leave, plus public holidays. Your holiday allowance increases after each complete calendar year of service, up to 28 days. 💚 Carer’s Leave. We understand life happens and you may need to take some time to support your loved ones. Whether that be looking after your sick dog, friends or family members. We offer one week (5 days) paid leave to all Mojis. 🐣 Welcoming a child into your life. We have enhanced Parental leave policies! Parental leave is offered to all Mojis after 3 months at the company. Parental leave is the collective term and includes maternity, paternity, adoption leave and surrogacy. Our leave policy is meant to help you navigate through this time as successfully as possible.
We recognise both the primary caregiver (the person who spends most time with the child) and the secondary (typically this is the non-birthing parent). Primary caregivers receive full pay for the first 16 weeks and 50% pay up to week 32. But need more time off? No problem, you can take up to 52 weeks (statutory) with us!
Secondary caregivers receive full pay for the first 4 weeks and an additional 2 weeks after 36 months of continuous service. It's up to you when you start your leave, we are here to support you through the whole process.
🤒 Your health. We offer 10 days of full pay sick leave. 🥳 Your birthday. We love celebrating birthdays, whether through baked goods or gifts, and you also get the day off on (or around) your birthday every year. 🍾 Your social spirit. We love socialising with our fellow Mojis, whether through monthly drinks in the office, quarterly offsite socials (both virtual and in person), celebrating milestones, or anything else that comes up, we enjoy hanging out with each other! 🐶 Dog friendly. We love our furry friends who visit the office! Calling all responsible pet owners to join us! 😊
Senior Client Success Manager at Vita Mojo
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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