Vodafone on cord

Vodafone

Senior Customer Account Manager

External position
London, UK
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Posted
2 weeks ago
Checked
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8 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, Business development, Client relations, Customer service, Customer support
Other skills considered: Stakeholder Management, Sales forecasting, Sales automation tools, Partnership management, Lead generation

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead a significant portion of our business within a designated customer organisation and be responsible for growing our existing footprint externally across adjacent industries, for identifying and onboarding new customers in order to grow our existing footprint, as well as lead and own this business once acquired.

The role holder will own customer engagements end-to-end from opportunity identification and sales through to onboarding and delivery, managing commercial performance and responsible for the P&L. They are accountable for delivering new business growth, revenue and associated profitability targets across new and existing customer accounts.

The individual will cultivate trusted C Suite relationships externally outside of the Vodafone ecosystem, understanding strategic customer priorities, and driving market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams and embedding effective governance that create long-term value and sustainable growth over a 12-24 month horizon. Supported by the sales team, the role holder will spearhead market entry and subsequent account growth through deep understanding of the customer's priorities and growth agenda.


What you'll do

Business development & Market expansion

  • Proactively identify, qualify and pursue new customer opportunities within assigned markets and industries
  • Build & manage a robust new business pipeline, from initial engagement through contract signature
  • Lead customer engagement through early shaping conversations, solutions design and commercial negotiation
  • Own customer onboarding from contract signature through early life support, ensuring a smooth transition into BAU.

Customer Relationship Management

  • Develop a deep understanding of the customers' business objectives, priorities and leadership agenda to shape relevant solutions
  • Partner with customers to co-create solutions and shape deals that address their business challenges and growth ambitions, whilst positioning VOIS competitively in the market to win work versus the competition
  • Establish and develop trusted C-suite and senior stakeholder relationships from first engagement, building credibility as a strategic partner
  • Build long-standing, strategic relationships that support retention and expansion post-onboarding

Account Management

  • Manages a P&L view at contract level across VOIS throughout full deal lifecycle, accountable for revenue performance, margin & growth
  • Support the CAL in shaping the overall account direction, governance and delivering strategic priorities
  • Translate account strategy into a clear roadmap to drive footprint expansion and grow our book of business
  • Bring together different Service tower leads to build cohesive teams that deliver measurable value for customers

Sales leadership and Excellence

  • Drive new sales and revenue, customer growth and sales effectiveness, with focus on origination & onboarding new customers
  • Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
  • Define and execute clear win strategies aligned to customer expectations, market trends and growth opportunities

Who you are

  • Proven experience in business development and customer acquisition, successful track record of closing new business and growing accounts post-sale
  • Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry.
  • Experience managing commercial performance and P&L accountability
  • Managed a portfolio of work across multiple customers previously
  • Ability to mobilise and lead cross-functional teams to drive customer success
  • Leadership skills with the ability to manage and inspire cross-functional teams.
  • Consulting or complex B2B services experience ideal, but not essential
  • Note for recruitment: Experience of above skills within utilities, energy, retail finance sectors would be beneficial

Company Benefits

  • We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
  • We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
  • We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative
  • Reconnect programme for people who have taken a career break.
Senior Customer Account Manager at Vodafone
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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